Social Media Monitoring & Engagement   An Overview Richard   Skardon
Synthesio at a Glance                     Complete Web Listening, Analysis and Engagement                     •   Advanced...
Our ClientsSynthesio Overview   Synthesio présentation | Septembre 2009 | 3 3
Global Brands, Truly International Projects    28 countries     11 countries    20 countries                     40 countr...
How Synthesio Provides „Grown-Up‟ Listening ServicesSynthesio Overview              Synthesio présentation | Septembre 200...
Advanced Global Monitoring Dashboards  “A visually stunning and interactive dashboard… fully customized to your  specifica...
The Social Reputation Score (SRS)  • Identify and rank your brand‟s strengths    & weaknesses at a glance  • Keep a close ...
Reporting  Our Analysts are experts in determining what is important to be aware of and  extracting the most relevant data...
Unity, Social Media Engagement       Engage with consumers in real-time, wherever they live       online  • Monitor and In...
Forrester Wave™ European Leaders  Synthesio are the only European Listening tool to feature in Forrester’s  recent Enterpr...
Recognized by the Experts                     Two-Time Winners of the Forrester Groundswell Award                     for ...
Thank you!                                Richard Skardon                                50 Featherstone Street, London EC...
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Synthesio overview-2012

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A Brief overview of Synthesio's Social Media Listening Platform and other services.

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Synthesio overview-2012

  1. 1. Social Media Monitoring & Engagement An Overview Richard Skardon
  2. 2. Synthesio at a Glance Complete Web Listening, Analysis and Engagement • Advanced Interactive Dashboards • Monitoring and Engagement in Social & Mainstream Media • Integration into any CRM – Salesforce, Oracle, etc. • Millions of sources monitored daily Global Team of Web Monitoring & Analysis Specialists • Network of 70 employees strategically located worldwide • Premium customer service • Human analysis in over 30 languages International Expertise, in Numerous Industries • 100 clients spanning the globe • 80% of our projects are deployed in over 3 countries • Retail, Pharmaceutical, Hospitality & Tourism, Telecom, CPG, Video Gaming, Automotive, Luxury Custom Services • Custom Sourcing – Social & Mainstream • Custom Set Up - Including queries and dashboards with client-specific KPIs • Custom Analysis Reporting - available on demandSynthesio Overview Synthesio présentation | Septembre 2009 | 2 2
  3. 3. Our ClientsSynthesio Overview Synthesio présentation | Septembre 2009 | 3 3
  4. 4. Global Brands, Truly International Projects 28 countries 11 countries 20 countries 40 countries 11 countries 15 countries 9 countries 40 countriesSynthesio Overview Synthesio présentation | Septembre 2009 | 4 4
  5. 5. How Synthesio Provides „Grown-Up‟ Listening ServicesSynthesio Overview Synthesio présentation | Septembre 2009 | 5 5
  6. 6. Advanced Global Monitoring Dashboards “A visually stunning and interactive dashboard… fully customized to your specifications.” Fresh Networks • Numerous in-depth data filters with drill- down and exporting capabilities • Dynamic Influencer Ranking system – compile lists of top websites, individuals and communities worldwide • Industry-Leading Sentiment Analysis – human or automated • 30 Key Performance Indicators and Visuals • See a live demo here…Synthesio Overview Synthesio présentation | Septembre 2009 | 6 6
  7. 7. The Social Reputation Score (SRS) • Identify and rank your brand‟s strengths & weaknesses at a glance • Keep a close eye on the competition by tracking the progress of your brand as compared to leading competitors • One simple and intuitive scorecard and scoring system to easily and accurately show the reputation-health of your brand and the industry • Compare and track the impact of multiple advertising campaignsSynthesio Overview Synthesio présentation | Septembre 2009 | 7 7
  8. 8. Reporting Our Analysts are experts in determining what is important to be aware of and extracting the most relevant data points for you, producing clear reports.  Audit  Alerts  Monthly / Quarterly Reports  Crisis Reports  Insight Reports  Campaign AnalysisSynthesio Overview Synthesio présentation | Septembre 2009 | 8 8
  9. 9. Unity, Social Media Engagement Engage with consumers in real-time, wherever they live online • Monitor and Influence-Rank global conversations, in any language • Collaborate with internal teams to provide the best answers to your consumers and manage workflows with our advanced tools • Engage with consumers across all channels, social & mainstream - including Facebook, Twitter, Blogs and Forums • All within ONE PlatformSynthesio Overview Synthesio présentation | Septembre 2009 | 9 9
  10. 10. Forrester Wave™ European Leaders Synthesio are the only European Listening tool to feature in Forrester’s recent Enterprise Listening Platforms Wave report. “Synthesio is the smallest and youngest vendor of the list but has one of the larger footprints with enterprises in Europe.” “Based in Paris, Synthesio takes an internationally focused approach that combines multilingual human analysis on top of its technologies” “Although there is a large pack of vendors in the middle, each earned its spot for a different reason; Synthesio due to its international strengths” Source: Forrester Wave – Enterprise Listening Platforms Q2 2012Synthesio Overview Synthesio présentation | Septembre 2009 | 10 10
  11. 11. Recognized by the Experts Two-Time Winners of the Forrester Groundswell Award for Best International B2C Listening, for the work with Orange Telecom & Accor Hotels Forrester Awards Learn More “Best at Monitoring Facebook Best User Experience and Influencer Identification” Fresh Networks Award Learn More “Synthesio ranked top 5 of 40 leading monitoring providers, and #1 in data quality.” Social Media Monitoring Buyer’s Guide, by Web Liquid Learn MoreSynthesio Overview Synthesio présentation | Septembre 2009 | 11 11
  12. 12. Thank you! Richard Skardon 50 Featherstone Street, London EC1Y 8RT +44 (0) 20 75660 406 Richard@synthesio.comParis London New York8 rue Lemercier 78 York Street, 130 7th Avenue, Suite 242Paris 75017 London W1H 1DP4 New York, NY 10011+33 (0) 1 55 26 43 40 +44 (0) 20 7788 7448 +1 (347) 842-0359olivier.doussot@synthesio.fr michelle@synthesio.com trey@synthesio.com

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