Resilience - Withstanding the surprises that await us.

1. Resilience
Withstanding the surprises that await us
Vista Solutions LLC
Accounting and professional assistance for small businesses
Rich Schaberg Joy Schaberg rdscha@gmail.com

2. Even a small business can feel like a circus……………

3. A Pile of Sand
A Circusa A Circus
Your Business

4. Resilience
Withstanding the surprises that
await us

5. Your Goal…..To Be Like Him

6. A constant balancing act
Balanced Scorecard
Robert Kaplan & David Norton
Keeping it simple
Aligning business activity with your
company strategy

7. Financial Perspective
Customer Perspective
Business Process Perspective
Learning and Growth Perspective

8. Objectives
Measures
Targets
Initiatives

9. And……....
little things
that may
help keep
you from
falling on
your face

10. Don’t try to carry the
entire load yourself
Have one person who is
not a friend or associate
act as a sounding board
Don’t be afraid to ask for help

11. Listen
Don’t hear what you
want to hear
Separate the
excitement of the
business from the
business

12. Be a starter and a finisher

13. Be first class……..
You often have just one shot at a
customer

14. Wood carvings by
Fred Erbisch
East Lansing,MI

15. Vista Solutions LLC
Accounting and professional assistance for small business
Rich Schaberg
Joy Schaberg
rdscha@gmail.com