Speaker: Richard Thieme Language: English We don't know what we don't know – n ot about the way ISIS et al conduct operations online, but about our own responses, offensive and defensive, to that challenge. When CBS recently covered the story of ISIS posting names and locations online with instructions to find these American military people and kill them, it was reported that the Pentagon did not even think of asking web sites to take them down until CBS asked if they had so. Is it really possible that we are so lost in the fog of the last war that we don't know how to fight this one? I don't think it's that simple. I don't think we always know or disclose what we are doing. We have long known about strategies for interdicting networks of cells and have used technologies of intrusion and surveillance with some effect. But we have done much more than that. So why was the simple expedient of requesting deletion of hit lists so long in coming? It is difficult to remember that we don't know how to engage in media events, propaganda battles, and turning the tables of the weaponizing of social media, because we have done all that in the past and done it reasonably well. Thieme surveys this difficult terrain, which exists in the minds of warriors and their electronic projections, which requires innovative thinking to win the battle, not only for heats and minds, but the battle, period, using the old measure of body counts as one criteria, not the only one, but an important one. Collegial thinking, characterized by streams of feedback inside and into and out from our complex systems, is needed to this right, and that can go against deeply ingrained habits of thought and action. Accountability can be lost and follow-through ignored, but the attributes needed to do this right include the old verities, updated to 2.0 CONFidence: http://confidence.org.pl/pl/