3. Capability Statement
Automotive Sector - Retail Outlets
Executive Summary Automotive Experience
Turner & Townsend are one of the largest Turner & Townsend have worked for some of
independent international global Construction the worlds most prestigious car brands
and Management Consultancies with over 60 including BMW, Chrysler, Ford, Infiniti,
years experience and 54 offices worldwide. Jaguar, Land Rover, Mitsubishi, Nissan,
Toyota and Renault.
We consolidated our European operations in
We offer the full range of Project Management
1993 as a direct response to increasing
and Cost Management activities, including
demand from global corporations for a
Design Management.
geographically wider approach to construction
consultancy. We have supported the successful delivery of
a wide range of buildings for automotive
In order to provide the best possible service clients:
to our clients within Europe, we believe very
Automotive retail outlets, including
strongly that local markets can only be truly
sales and service, authorised
served by local knowledge and experience.
repairers, ‘shop-in-shop’;
We have created a core team of people with Automotive manufacturing plants
direct automotive retail experience, based in
Company Headquarters buildings and
our London office, that are responsible for the
regional offices
delivery of high quality projects within the UK
and mainland Europe markets Distribution & Warehousing of
upstream and downstream supply
Our automotive experience enables us to chains
fully consider a wide range of solutions,
High-tech Testing and Research
from the innovative to the pragmatic.
facilities
Increasingly, we are being asked to consider Our Project Management services can
the following options: include the following:
Site and buildings consolidation, possible Feasibility
disposal of part of site.
Determine Client’s initial requirements
Re-location to new site. and assist the Client to develop the
project brief.
Multi-branding with another automotive
Produce a ‘Facility Requirement Schedule’
brand, or introduction of non-automotive to calculate the area requirements, based
solutions. on known and projected sales figures.
Site and buildings reconfiguration and Initial site visit to review dealer facilities
realignment. and requirements. Audit facilities against
Manufacturer Visual Identity (VI) and
Minimum Standards physical
Site and buildings re-branding and re- requirements.
launch opportunities.
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4. Capability Statement
Automotive Sector - Retail Outlets
Develop site specific ‘Standards Report’, On-Site Development
scheduling works required to meet
Manufacturer VI and Minimum Standards Visit site at pre-agreed stages to review
physical requirements. This could also progress of the development and issue
include recommendations to improve the ‘Dealer Visit Report’.
dealership over and above the minimum
requirements. Monitor performance of signage
contractor and other nominated suppliers.
Develop initial budget estimate of
development costs from feasibility Monitor any design changes to check
proposals. compliance with Manufacturer Standards.
Develop sketch layout proposals for Issue regular updates to Client.
illustrative purposes only.
Take photographic record of the existing Post Development
facilities and the surrounding
environment.
Site visit to audit completed facilities
against Manufacturer VI and Minimum
Agree any site specific requirements and
Standards physical requirements. Advise
dispensations with Manufacturer and
of any shortfalls or defects.
Client.
Review performance of external
Project Development
contractors and suppliers.
Agree priorities and targets, including Compare actual development costs (if
development programme. dealer will release them) to initial budget
costs. Review opportunities for value
Assess with Client the need for the engineering.
engagement of further consultants
(Architect, Cost Manager, Planning Develop and issue completion report to
Consultant, etc.). Client.
Liaise with Client (and Client appointed
consultants) to firm up and agree scope of Additional services available through T&T
works.
Liaise with other Manufacturer internal
Departments as required (e.g. Retail Full Project Management, Cost Control,
team, etc.). Health & Safety, Energy Audit services,
advice on Sustainable construction and
Monitor and advise Client on cost life-cycle costings available under
implications of evolving design proposals. separate appointment by dealer.
Brief the signage contractor. Review
signage proposals and costs.
Liaise with Client and Manufacturer
nominated suppliers.
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5. Capability Statement
Automotive Sector - Retail Outlets
Understanding Your Our Strengths
Needs
We believe the major strengths we can bring
to the automotive sector are:-
Turner & Townsend Group are acutely aware
of the specific requirements surrounding
A project team with a proven track record
successful automotive retail environments and
in re-branding, retail environments, and
appreciate the particular challenges these
retail operations through our close
schemes present.
working experience with leading retailers,
developers and design houses
With our extensive knowledge and expertise,
we can:
A good understanding and knowledge of
the European construction industry and
Define and execute the scope and
sign markets including regulatory codes,
implementation plan and avoid scope
installation methods and quality standards
creep
Astutely aware of the specific
Manage the client’s expectations and risks
requirements surrounding the completion
Manage the interface between client of successful retail developments
organisations and individual dealers and
A genuine client focus achieved through
dealer groups
linking our own rewards and returns to
Secure corporate approval and your goals and objectives
communicate to end users
A systematic approach to management
Provide workable, affordable and flexible exemplified by our Business Management
design solutions System, which integrates both QA and
Health and Safety Management Systems
Maximise the brand exposure and provide and is fully accredited by BSI as compliant
a quality retail environment with ISO 9001.
Provide cost certainty and value for Our automotive team is led by individuals
money who all have direct experience working for
automotive retail and dealer development
Improve the effectiveness and efficiency organisations.
of systems, procedures and
communications
Focus on the whole life cycle and establish
a planned maintenance regime
Minimise the administrative burden on the
Client, eliminate the need for a head
count increase and avoid the costly
learning curve.
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6. Capability Statement
Automotive Sector - Retail Outlets
Our Team
Rob Lea has considerable experience with
Paul Adams joined T&T in 2005 after six
Nissan and Renault, in areas of network
years with Fiat and Renault. Paul is a Pan-
development, programme management,
European automotive roll-out expert, and is
feasibility study and quality management.
experienced in the development of teams to
deliver projects to exceed Client goals.
Vincent Lenglet has experience with Nissan
Peter Meadows, who joined in 2006 after 15
Europe and Nissan France working in Network
years with BMW, Land Rover and Rover in UK,
Development.
Europe and Global roles. Peter has
manufacturer and consultancy expertise in
the creation and implementation of new retail
environments.
Darrin Morris, with manufacturer experience
with Nissan and Renault. Expertise in space
and design management and targeting life-
cycle improvements for long-term gain.
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7. Capability Statement
Automotive Sector - Retail Outlets
Retail Case Studies
Client: Nissan Motors GB Client: Honda Motor Europe
Project: Individual dealerships Project: Individual dealerships
Value: Confidential Value: Confidential
Programme: 5 Years Programme: 4 Years
Client’s Requirements Client’s Requirements
Provide advice and alternative proposals to achieve Provide advice to achieve brand standards and
manufacturers Minimum Standards and application identify the most effective solution for each
of Visual Identity opportunity.
Turner & Townsend Contribution
Turner & Townsend Contribution
Audit facilities against manufacturer’s Minimum
Standards. Audit proposals against brand standards.
Produce feasibility report to advise on alternatives Prepare feasibility report to advise on possible
for site strategy, including shared facilities at multi- alternatives for site strategy
franchise sites.
Provide concept plan to show best site and building
Produce concept plan to demonstrate standards layout.
compliance and illustrate logistical feasibility of
multi-franchise facility. Provide specification for finishes and fit-out.
Provide specification for finishes and fit-out. Obtain prices from furniture and other key
suppliers.
Provide budget costs.
Assess finished project.
Brief the sign contractor, POS, furniture and other
key suppliers. Act as Brand Guardian on flagship sites
Making the difference Making the difference
Ensure that each site is developed to its full Bring concept to reality, as a complete package
potential and planned in the most effective and including Supply Chain, CI Manuals, Training and
efficient way Development.
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8. Capability Statement
Automotive Sector - Retail Outlets
Retail Case Studies
Client: Nissan Motor Nordic Client: Ind. Dealers/dealer groups
Project: Individual dealerships Project: Individual dealerships
Value: Confidential Value: Confidential
Programme: 6 Years Programme: 5 Years
Client’s Requirements Client’s Requirements
Provide advice to achieve brand standards and Provide advice to achieve brand standards and
identify the most effective solution for each identify the most effective solution for each
opportunity. opportunity.
Turner & Townsend Contribution Turner & Townsend Contribution
Non-intrusive site surveys. Budget estimating and cost planning.
Audit facilities against manufacturer standards. Procurement of Contractors
Prepare feasibility report to advise on possible Undertaking contract admin duties including
alternatives for site strategy agreeing variations, making interim payments and
settling final accounts
Provide concept plan to show best site and building
layout. Making the difference
Cost benchmarking from our extensive cost
Provide specification for finishes and fit-out. database.
Obtain prices from furniture and other key Quality and Cost Control.
suppliers.
Ensure that each site is developed to its full
Making the difference potential and planned in the most effective and
Ensure that each site is developed to its full efficient way
potential and planned in the most effective and
efficient way
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9. Capability Statement
Automotive Sector - Retail Outlets
International Capability
Turner & Townsend is one of the largest independent international Construction and
Management Consultancies.
With over 2500, staff based in a worldwide network of offices, Turner & Townsend can provide a
full range of consultancy services designed to achieve the delivery of strategic solutions for
clients in any sphere of private and public sector activity, anywhere in the world.
Amsterdam
Basel
Beijing
Beira
Belfast
Birmingham
Blantyre
Brisbane
Bristol
Bulawayo
Cairns
Cape Town
Dubai
Dublin
Durban
Edinburgh
Gaborone
Glasgow
Gold Coast
Harare
Houston
Johannesburg
Kuala Lumpur
Leeds
Liverpool
London
Los Angeles
Madrid
Manchester
Maputo
Melbourne
Milan
Moscow
Munich
Nashville
Newcastle
Nottingham
Paris
Perth
Polokwane
Pretoria
San Francisco
Shanghai
Sheffield
Singapore
Sydney
Teesside
Tianjin
Tokyo
Toronto
Vienna
WaterfordWarsaw
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