How can you deliver superior customer experiences that keep your customers coming back to you ... and not your competitors? Hint: feed the digital omnivores by making the leap to whole-environment tech support.

1. for your Brand with a
Positive Technical Services
Customer Experience
CREATE A
Halo Effect

2. Technology is intrinsic to the fabric of our lives
2
Your brand
can simplify
technology usage
through Premium
Tech Support
services.
Every day
technology helps
consumers do the
things they desire
email messages
are sent every minute
204M
@
56Msmartphone apps will
be downloaded in 2013
64%of gamers use mobile
gaming every day
U.S. households with Internet
access now bank online
4 OUT OF 5
$272K
on web shopping
every minute
Consumers spend

3. Digital omnivores want a seamless experience
3
You can deliver
this seamless
experience with
Premium Tech
Support services.
SHOP
CONDUCT
BUSINESS COMMUNICATE PLAYSOCIALIZE
Today’s consumers are
digital omnivores
(they want technology that
gets the job done seamlessly.)
Make your brand the one the digital omnivore associates with a good customer
experience. Ease-of-use and device interconnectivity are expected as
technology is increasingly used to enhance people’s daily lives.

4. Consumers can’t get enough of what
technology can do for them.
4
With your
Premium Tech
Support services,
your customers’
technology
becomes easier.
Technology
adoption
continues to
skyrocket
MOBILE DEVICES
4.5
By 2016, U.S. homes will
have an average of
connected
devices
By the end of 2013,
there will be more
on Earth than people
of American
adults now
own a
smartphone
56%
TABLET
shipments will
exceed PC
shipments by the
end of 2013

5. The home is a hotbed of technology
5
Premium Tech
Support services
deliver a positive
customer
experience with
your brand, while
also driving
revenue.
You can optimize
your customers’
technology environments
Simplify your customers' lives & become a trusted advisor for their technology
support needs. By delivering the right whole-environment Premium Tech Support
services, you can help get their new app or device up and running properly
and connected to their technology environment, guide them in using their
technology, and fix things when they break.

6. Support customers & boost your revenues
6
Your Premium Tech
Support services
will enable your
customers to fully
embrace their
digital lifestyle.
Consumers trust technology to
power their daily lives, so
technology adoption is soaring.
This provides opportunities for
you to deliver Premium Technical
Services that support the
customer and their entire
technology environment.
PlumChoice Premium Tech Support
services have enabled partners to:
 Boost revenues by 20% per customer
 Drive differentiation and
enhance brand value
 Consistently increase customer
satisfaction scores to > 90%
 Minimize customer churn

7. PlumChoice®, Inc. is a team that creates, executes and
manages premium, white-label technical support
programs for consumers and small businesses on behalf of
Fortune 1000 companies.
PlumChoice’s partners include top OEMs, retailers,
telco/cable providers and independent software vendors
interested in building customer loyalty by enhancing
consumer experiences throughout a product’s lifecycle.
By understanding the complexity of consumers’ and small
businesses’ technology environments, PlumChoice helps
organizations drive customer lifetime value while reducing
support costs.
Learn More about
The Power of PlumChoice
Resources
Case Study: Communications
provider boosted revenues by
20% per customer with
premium support
Video: Customer Experience
Continuum
Connect with PlumChoice
Call +1 866-811-3321
Visit www.plumchoice.com or
Click here for questions, comments
or inquiries
© 2013 PlumChoice, Inc. All rights reserved. PlumChoice is a registered
trademark of PlumChoice, Inc. in the United States and other countries.
All other product and company names and marks mentioned in this
document are the property of their respective owners and are
mentioned for identification purposes only.

8. Sources
More Consumers Embracing Online Banking, Bill Pay.
FISERV (June 2010).
CLICK TO VIEW ONLINE
Data Never Sleeps. Domo.com (2013).
CLICK TO VIEW ONLINE
Global mobile statistics 2013 Section E: Mobile apps, app
stores, pricing and failure rates. ABI Research (May 2013).
CLICK TO VIEW ONLINE
Mobile Gaming Statistics 2013. Intellectsoft Group
(May 2013).
CLICK TO VIEW ONLINE
Smartphone Ownership. Pew Internet Research (June, 2013).
CLICK TO VIEW ONLINE
Connected Devices. Parks Associates (April, 2103).
CLICK TO VIEW ONLINE
Mobile Devices will Outnumber People by the End of the
Year. Cisco (February, 2013).
CLICK TO VIEW ONLINE
The PC Market is Imploding because People are Buying
iPads and Other Tablets Instead. IDC (May, 2013).
CLICK TO VIEW ONLINE