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INTEL CONFIDENTIAL, FOR INTERNAL USE ONLY1
Plan, Create,
Amplify and Measure
@PamDidner #ConfabMN
Global Integrated Marketing Manager
2
You need to…
Think	
  
Disagree	
  with	
  me	
  
One	
  or	
  two	
  take-­‐away	
  
3
Scope
No	
  Intel	
  talk	
  
No	
  Step-­‐by-­‐step	
  processes	
  
Yes	
  to	
  Sharing	
  <ps	
  
4
Measure	
  
Amplify	
  	
  
Create	
  
Plan	
  
Content Process
5
Plan
Audience	
  
Business	
  Objec<ve	
  
Content	
  Audit	
  
Content	
  	
  
Strategy	
  
6
Plan (and Research)
Audience	
  
Business	
  Objec<ve	
  
Content	
  Audit	
  
Content	
  	
  
Strategy	
  
	
  
WHY	
  	
  
	
  
WHAT	
  
WHEN	
  
WHERE	
  
WHO	
  
	
  
HOW	
  	
  
	
  
HOW	
  MUCH	
  
7
Three tips
OK	
  NOT	
  to	
  know	
  everything	
  
Get	
  “everyone”	
  to	
  agree	
  	
  
on	
  objec<ve	
  and	
  strategy	
  
Content	
  audit	
  is	
  a	
  must	
  
8
It’s OK not to know everything…
You	
  must	
  know:	
  
• Business	
  Objec<ves	
  
• Audience	
  
• How	
  your	
  company	
  views	
  content	
  	
  
9
Form your content team
Stakeholders:	
  
• Strategic	
  decision	
  makers	
  
• Money	
  people	
  
• Champions	
  
• Showstoppers	
  
• Interested	
  others	
  
Source:	
  Content	
  Strategy	
  for	
  the	
  Web	
  by	
  Kris<na	
  Halvorson	
  and	
  Melissa	
  Rach	
  	
  
10
ü Agree	
  on	
  strategy	
  and	
  plan	
  
ü Iden<fy	
  a	
  problem/	
  
an	
  opportunity	
  
ü Trends/Best	
  Prac<ce	
  
sharing	
  
ü Request	
  for	
  help	
  
Form your content team (continued)
Get	
  them	
  interested	
  
Source:	
  Content	
  Strategy	
  for	
  the	
  Web	
  by	
  Kris<na	
  Halvorson	
  and	
  Melissa	
  Rach	
  	
  
11
Content audit is a must
Types	
  of	
  audit	
  
Quan<ta<ve	
  inventory	
  
Qualita<ve	
  audit:	
  
Best	
  Prac*ce	
  Assessment	
  
Qualita<ve	
  audit:	
  
Strategic	
  Assessment	
  
Descrip<on	
  
A	
  list	
  of	
  all	
  or	
  sample	
  the	
  	
  
content	
  you	
  have	
  	
  
A	
  comparison	
  of	
  your	
  content	
  
against	
  industry’s	
  best	
  prac<ce	
  
(done	
  by	
  3rd	
  party)	
  
An	
  in-­‐depth	
  look	
  at	
  how	
  	
  
our	
  content	
  measures	
  	
  
up	
  to	
  your	
  strategic	
  goals	
  	
  
When	
  
Before	
  strategy	
  
Before	
  strategy	
  
AVer	
  implementa<on	
  
Source:	
  Content	
  Strategy	
  for	
  the	
  Web	
  by	
  Kris<na	
  Halvorson	
  and	
  Melissa	
  Rach	
  	
  
12
Categorize content database
It’s	
  OK	
  to	
  start	
  with	
  an	
  Excel	
  file	
  
• 	
  audiences	
  
• 	
  topics	
  
• 	
  purchase	
  cycle	
  
• 	
  formats	
  
• 	
  	
  other	
  categories	
  (products,	
  members	
  etc.)	
  
13
Create
“Big	
  Idea”	
  
Editorial	
  
Planning	
  
Curated	
  
Content	
  
Original	
  
Content	
  
Content	
  	
  
Gap	
  
14
Create with a purpose
Keep	
  it	
  relevant	
  to	
  your	
  product	
  and	
  messaging	
  
Align	
  content	
  with	
  purchase	
  cycle	
  
It’s	
  Ok	
  to	
  skip	
  “Big	
  Ideas”	
  
15
Amplify
Original	
  
content	
  
Cura<ng	
  
content	
  
Content	
  
mapping	
   CRM	
  
Content	
  
mapping	
  
16
Three tips
Op<mize	
  via	
  trial	
  and	
  error	
  
Create	
  content	
  within	
  content	
  
Bring	
  them	
  back	
  to	
  an	
  awesome	
  website	
  
17
Inbound	
  	
  
traffic	
  
Publica<on	
  	
  
Effec<veness	
  
Quality	
  /	
  
quan<ty	
  
Measure
Quality	
  /	
  
quan<ty	
  
Leads	
  
Original	
  
content	
  
Cura<ng	
  
content	
  
Content	
  
mapping	
   CRM	
  
Content	
  
mapping	
  
18
Three tips
FragmentaEon	
  is	
  reality	
  
Pick	
  2-­‐3	
  measurements	
  at	
  each	
  stage	
  
Draw	
  assump<ve	
  insights	
  
19
Time vs. Budget
Measure	
  
Amplify	
  	
  
Create	
  
Plan	
   40%	
  
20%	
  
20%	
  
20%	
  
10%	
  
10-­‐30%	
  
30-­‐50%	
  
10-­‐30%	
  
Time	
   Budget	
  
20
Managing content is complicated
It	
  takes	
  a	
  team	
  
Holis<c	
  view	
  is	
  challenging	
  
Understand	
  what	
  data	
  means	
  to	
  you	
  

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CONFAB Minneapolis: Plan, Create, Amplify and Measure

  • 1. INTEL CONFIDENTIAL, FOR INTERNAL USE ONLY1 Plan, Create, Amplify and Measure @PamDidner #ConfabMN Global Integrated Marketing Manager
  • 2. 2 You need to… Think   Disagree  with  me   One  or  two  take-­‐away  
  • 3. 3 Scope No  Intel  talk   No  Step-­‐by-­‐step  processes   Yes  to  Sharing  <ps  
  • 4. 4 Measure   Amplify     Create   Plan   Content Process
  • 5. 5 Plan Audience   Business  Objec<ve   Content  Audit   Content     Strategy  
  • 6. 6 Plan (and Research) Audience   Business  Objec<ve   Content  Audit   Content     Strategy     WHY       WHAT   WHEN   WHERE   WHO     HOW       HOW  MUCH  
  • 7. 7 Three tips OK  NOT  to  know  everything   Get  “everyone”  to  agree     on  objec<ve  and  strategy   Content  audit  is  a  must  
  • 8. 8 It’s OK not to know everything… You  must  know:   • Business  Objec<ves   • Audience   • How  your  company  views  content    
  • 9. 9 Form your content team Stakeholders:   • Strategic  decision  makers   • Money  people   • Champions   • Showstoppers   • Interested  others   Source:  Content  Strategy  for  the  Web  by  Kris<na  Halvorson  and  Melissa  Rach    
  • 10. 10 ü Agree  on  strategy  and  plan   ü Iden<fy  a  problem/   an  opportunity   ü Trends/Best  Prac<ce   sharing   ü Request  for  help   Form your content team (continued) Get  them  interested   Source:  Content  Strategy  for  the  Web  by  Kris<na  Halvorson  and  Melissa  Rach    
  • 11. 11 Content audit is a must Types  of  audit   Quan<ta<ve  inventory   Qualita<ve  audit:   Best  Prac*ce  Assessment   Qualita<ve  audit:   Strategic  Assessment   Descrip<on   A  list  of  all  or  sample  the     content  you  have     A  comparison  of  your  content   against  industry’s  best  prac<ce   (done  by  3rd  party)   An  in-­‐depth  look  at  how     our  content  measures     up  to  your  strategic  goals     When   Before  strategy   Before  strategy   AVer  implementa<on   Source:  Content  Strategy  for  the  Web  by  Kris<na  Halvorson  and  Melissa  Rach    
  • 12. 12 Categorize content database It’s  OK  to  start  with  an  Excel  file   •   audiences   •   topics   •   purchase  cycle   •   formats   •     other  categories  (products,  members  etc.)  
  • 13. 13 Create “Big  Idea”   Editorial   Planning   Curated   Content   Original   Content   Content     Gap  
  • 14. 14 Create with a purpose Keep  it  relevant  to  your  product  and  messaging   Align  content  with  purchase  cycle   It’s  Ok  to  skip  “Big  Ideas”  
  • 15. 15 Amplify Original   content   Cura<ng   content   Content   mapping   CRM   Content   mapping  
  • 16. 16 Three tips Op<mize  via  trial  and  error   Create  content  within  content   Bring  them  back  to  an  awesome  website  
  • 17. 17 Inbound     traffic   Publica<on     Effec<veness   Quality  /   quan<ty   Measure Quality  /   quan<ty   Leads   Original   content   Cura<ng   content   Content   mapping   CRM   Content   mapping  
  • 18. 18 Three tips FragmentaEon  is  reality   Pick  2-­‐3  measurements  at  each  stage   Draw  assump<ve  insights  
  • 19. 19 Time vs. Budget Measure   Amplify     Create   Plan   40%   20%   20%   20%   10%   10-­‐30%   30-­‐50%   10-­‐30%   Time   Budget  
  • 20. 20 Managing content is complicated It  takes  a  team   Holis<c  view  is  challenging   Understand  what  data  means  to  you