1. Patricia Stachiw BA BSP MLIS Pat.Stachiw@shaw.ca

2. The Academic Service Desk A User-Centric Approach to

3. Overview • The Modern University • Physical Space • Beyond the Physical Space • The Vision • Questions

4. The Modern University • Increasing Student Success • Increasing Intercultural Understanding • Increasing Research Capacity • Increasing Entepreneurial Capacity • Increasing Sustainability

5. Physical Space

6. Combining the reference and access services units in the academic library

7. (No header) • Shared space • Convenience • Accessibility • Focus on the user • Focus on the campus

8. (No header) • Open concept • The look • Hub

9. Beyond the Physical Space

10. Focusing on the non-physical aspects of the combined desk

11. (No header) • Patience • Attentiveness • Calm environment • Knowledge • Positivity

12. (No header) • Read your user • Surprises • Entrepreneurial spirit • Communication

13. (No header) • Time management • Teaching and learning • Be prepared • Review and refine

14. the reference staff? Where does that leave

15. Just in case OR Just in time

16. The Vision

17. The Vision • Blend of models • Focus on TRU • Customer service • Entrepreneurial spirit • Review and refine

18. Do you have a question?

19. Patricia Stachiw BA BSP MLIS Pat.Stachiw@shaw.ca