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Compliments of:




      Set-and-Forget Marketing:
   Nurture Marketing Tactics for the Overwhelmed Marketer
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                 




    # N urture
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    # N urture
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    # N urture
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– Marketing Automation
– CRM




–   New leads?
–   Push a product?
–   Up-sell?
–   Etc.


                         # N urture
•



•

    – Content will drive the right prospects
    – Ongoing communication will demonstrate sensitivity
      to the sales decision process
    – Integration will provide visibility into results

                          # N urture
Qualification Nurturing Campaign
   Qualification campaigns are designed to identify
    whether or not a prospect should talk to sales
   immediately or be routed to another nurturing
                     campaign.


           Awareness Nurturing Campaign
  Awareness campaigns are typically generic ongoing
   communications with prospects (or customers).



           Accelerator Nurturing Campaign
  Accelerators are behavior driven events that pull the
prospect through the buying cycle, thereby accelerating
  the time a prospect may want to engage with sales.




                # N urture
Acquisition Nurturing Campaign
 Acquisition campaigns engage marketing qualified leads by
       encouraging them to talk to sales in a soft sell.




          Call-to-Action Nurturing Campaign
Call-to-action campaigns drive prospects towards sales
                     engagement.



        Re-Engagement Nurturing Campaign
 Re-engage or stay in communication with companies
that did not buy but already engaged in the sales cycle



         Post-Purchase Nurturing Campaign
  Post-purchase nurturing is essentially automated
      communications and customer support.


                  # N urture
Qualification Nurturing Campaign
               Awareness Nurturing Campaign
               Accelerator Nurturing Campaign
Leads
               Acquisition Nurturing Campaign
               Call-to-Action Nurturing Campaign
               Ad-Hoc Nurturing Campaigns

Prospects      Re-Engagement Nurturing Campaign


Customers      Post-Purchase Nurturing Campaign



            # N urture
•
    –   Measurement (Lead-to-Sale tracking)
    –   Justification (time well spent)
    –   Simple to configure
    –   Simple to maintain
    –   Best practice (used by Top Performers)




                                      # N urture
Leads             Prospects       Customers


               Customer Lifecycle
Buying Cycle         Sales Cycle     Service




                       # N urture
# N urture
•




•
    –   Paid Search
    –   Banners
    –   Landing Page – Content, Videos, Blog Posts
    –   Email
    –   Direct Mail

                               # N urture
•
•
    # N urture
•




    # N urture
Leads             Prospects       Customers


                   Customer Lifecycle
    Buying Cycle         Sales Cycle     Service




                                   
                                   
                                   




                           # N urture
# N urture
•
•




•

    – Later in the sales cycle
    – Automating and standardizing communications for sales
    – Allows marketers to track and measure influence in the
      sale

                            # N urture
•

    


    




        # N urture
•

    –   Engage professional services
    –   Engage consultants
    –   Read research
    –   Read thought leadership
    –   Check out YouTube
    –   Pillage competitive resources

•


                               # N urture
•



•



•



    # N urture
# N urture
•

             •

             •

             •

             •

             •

             •



# N urture
Thanks!


 Ian Michiels
 Gleanster
    @InsightFanatic

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Set and Forget Nurture Marketing

  • 1. Compliments of: Set-and-Forget Marketing: Nurture Marketing Tactics for the Overwhelmed Marketer
  • 2.
  • 4. • • • # N urture
  • 6.         # N urture
  • 7. # N urture
  • 8. • • • • # N urture
  • 13. • • • # N urture
  • 16.
  • 17. – Marketing Automation – CRM – New leads? – Push a product? – Up-sell? – Etc. # N urture
  • 18. • • – Content will drive the right prospects – Ongoing communication will demonstrate sensitivity to the sales decision process – Integration will provide visibility into results # N urture
  • 19. Qualification Nurturing Campaign Qualification campaigns are designed to identify whether or not a prospect should talk to sales immediately or be routed to another nurturing campaign. Awareness Nurturing Campaign Awareness campaigns are typically generic ongoing communications with prospects (or customers). Accelerator Nurturing Campaign Accelerators are behavior driven events that pull the prospect through the buying cycle, thereby accelerating the time a prospect may want to engage with sales. # N urture
  • 20. Acquisition Nurturing Campaign Acquisition campaigns engage marketing qualified leads by encouraging them to talk to sales in a soft sell. Call-to-Action Nurturing Campaign Call-to-action campaigns drive prospects towards sales engagement. Re-Engagement Nurturing Campaign Re-engage or stay in communication with companies that did not buy but already engaged in the sales cycle Post-Purchase Nurturing Campaign Post-purchase nurturing is essentially automated communications and customer support. # N urture
  • 21. Qualification Nurturing Campaign Awareness Nurturing Campaign Accelerator Nurturing Campaign Leads Acquisition Nurturing Campaign Call-to-Action Nurturing Campaign Ad-Hoc Nurturing Campaigns Prospects Re-Engagement Nurturing Campaign Customers Post-Purchase Nurturing Campaign # N urture
  • 22. – Measurement (Lead-to-Sale tracking) – Justification (time well spent) – Simple to configure – Simple to maintain – Best practice (used by Top Performers) # N urture
  • 23.
  • 24. Leads Prospects Customers Customer Lifecycle Buying Cycle Sales Cycle Service # N urture
  • 26. • • – Paid Search – Banners – Landing Page – Content, Videos, Blog Posts – Email – Direct Mail # N urture
  • 27. • • # N urture
  • 28. # N urture
  • 29. Leads Prospects Customers Customer Lifecycle Buying Cycle Sales Cycle Service        # N urture
  • 31. • • • – Later in the sales cycle – Automating and standardizing communications for sales – Allows marketers to track and measure influence in the sale # N urture
  • 32.   # N urture
  • 33. – Engage professional services – Engage consultants – Read research – Read thought leadership – Check out YouTube – Pillage competitive resources • # N urture
  • 34. • • • # N urture
  • 36. • • • • • • # N urture
  • 37. Thanks! Ian Michiels Gleanster @InsightFanatic