Avaya Aura Presence Services with Application Enablement Services collects and disseminates rich presence from Avaya and third party sources across a diverse set of business environments, enabling users throughout the network to reach the people they need, leveraging the multiple channels of communications available to them. Avaya Aura provides any user, anywhere on the network, with an actionable, aggregated view of all users across devices and multi-vendor applications, including IBM and Microsoft desktop applications.

1. Avaya Intelligent Presence Services Enabling Innovative Applications in a Multi-vendor World PacketBase, Inc. www.packetbase.com 866.405.3992

4. The Presence-aware Application Challenge How do we, customers and partners develop apps? Customer Service Satisfaction, Loyalty New UC clients Productivity Communications Enabled Business Processes Agility, Process Acceleration Collaboration Speed, Efficiency Mobility, Wireless Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Location, GPS Internet Services Web 2.0 Social Networking Business Applications Network Location PC Status Speech

5. Avaya Intelligent Presence Across the Enterprise Customer Service Satisfaction, Loyalty New UC clients Productivity Communications Enabled Business Processes Agility, Process Acceleration Collaboration Speed, Efficiency Mobility, Wireless Telephony, Softphone Voice Messaging Customer Service Agents Enterprise Clients Instant Messaging Calendars, Profiles Location, GPS Internet Services Web 2.0 Social Networking Business Applications Network Location PC Status Intelligent Presence Speech

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