2. General administration
Human resource management
Technology development
Procurement
Inbound
logistics
Operations
Outbound
logistics
Marketing
and sales
Service
4. Inbound
Logistics
Operations Outbound
Logistics
Marketing and
sales
Service
-VMI system
(Vendor
managed
inventory)
continuous
replenishment
-EDI
(Electronic
Data
Interchange
3 business
segments:
• WalMart
stores
- Super centers
- Discount
centers
- Neighborhood
markets
• SAM’S Club
• WalMart
international
• Hub and
spoke
distribution
system.
• CROSS
DOCKING:
logistic
technique to
make the
distribution
process more
efficient
- Word of mouth
communication.
-focuses on
everyday low
prices
“Save money, live
better”
-Sales are on a self-service,
cash-and-carry
basis.
-accepting
returned goods
-Satisfaction
guarantee
- Opening
hours(24/7)
6. Firms infrasctructure: close connection between headquarter and local stores.
Human resources:
• Based on Interaction practices between company and employees
• Low pay but other benefits (health care plans, retirement plans, or promotion opportunities)
• 2.2 million associates globally.
• Every time we open a supercenter, we provide roughly 300 jobs
• Women57% of our U.S. workforce, 27% of corporate officers, and 20% of our Board of directors.
Techonology development: It is the key factor of the company. It constitutes a competitive
advantage against competitors.
- Computer-based technology
POS (Point of sales) system
Satellite System
Procurement:
-Wal-Mart deals directly with manufacturers, by passing all intermediaries.
- EDI : Electronic data interchange
MANUFACTURER – WALMART - CUSTOMERS
8. 1. Walmart Stores
• Walmart Discount Stores 629 in the US
• Walmart Supercenter: Walmart Discount Stores + Full Service
Supermarket. 3,029 in the US.
• Walmart Market: Previously branded as Walmart Neighborhood
Market. 199 in the US.
2. Sam’s Club.
Buy in large quantities.
611 opened in the US.
