Using the latest technology-based devices to capture real-time Voice-of-the-Bank-Customer service feedback

1. OPINIONMETER Bank Customer Service Surveys Using the latest technology-based devices to capture real-time Voice-of-the-Bank-Customer service feedback

5. Create a communication channel with customers

6. Monthly distribution

7. Survey at customers’ Point-of-Experience

8. Solicit customer feedback and input about services, requirements

9. Explain new and innovative bank services

10. Implement changes based on feedback and input

12. Allows low score satisfaction alerts to trigger instant response

13. Easily customized in the field for different languages and target audiences

14. Digital data capture saves rekeying labor, minimizes errors

17. Mobile Phone Surveys – use customers’ own mobile phones to capture fresh, spontaneous impressions and invaluable feedback at the moment-of-truth! Interactive survey devices give you Real-Time Market Research

20. Simple, intuitive and easy to use

21. Web-based: No software needed to install SurveyManager

23. OPINIONMETER SurveyManager Report Flexibility Unlimited Cross Tabulation Filtering Trend Analysis Variations During a Day Filtering: Segmenting Customers Relative Local Performance

24. OPINIONMETER OpinionMeter Serves a Broad Spectrum of Industries Worldwide Workforce Education Transportation Retail Healthcare Hospitality Government Financial

25. OPINIONMETER Financial and Banking Testimonials Bank of America “There is no easier or cheaper way today to capture customer data.” NNB International Bank Plc “We have found the Opinionmeter to be a highly effective customer feedback mechanism that has given us real business intelligence.” Additional financial clients using Opinionmeter Accenture Helena Community FCU, MT Affinity Federal Credit Union Kraft Foods Federal Credit Union Andersen Consulting LGE Community Credit Union Campus Credit Union, FL New England Federal Credit Union CommonWealth Credit Union, KY Teachers Federal Credit Union First Atlantic Federal Credit Union, NJ Texas Dow Employees CU Tucson Federal Credit Union, AZ

27. Integrated with the latest technology and software using interactive mobile device platforms and/or deployed online

28. Customer service insights captured at the Point-of-Experience

29. Immediate, actionable data available anywhere, anytime

30. Reports and data accessible from any Web browser