3 2-1 feedback method for high performance teams
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3 2-1 feedback method for high performance teams

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One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.

One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.

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  • Gift of feedback ... See the world in a new way and help others in a way they can hear <br />
  • Issue: why feedback? <br /> We don’t know what we don’t know - Johari’s window Perspective .... speak every day - how our ideas received .. impact <br /> what we acknowledge gets repeated .... <br />
  • Use repair mechanisms - soften the message - Focus on the process; not the content ⋅ “Please let me finish” ⋅ “We’re getting off the topic” see your partner’s words as information strongly expressed. <br />
  • Psychologists Dr John Gottman, Barbara Fredrickson, PhD, and organisational psychologist Marcial Losada, PhD have proven that a ration of at least 3 positive to 1 negative statements is necessary to create a successful relationship in our personal and business lives. Whether in relationships with clients, co workers or as speakers ... feedback is essential ... Balanced feedback - allows growth - is a skill <br />
  • Perspective <br /> 5 A’s 1 E <br /> Unfortunately weighted on side of negatives <br />
  • I feel - rather than you should <br /> Balanced feedback - think TM evaluation <br /> what you acknowledge gets repeated <br />
  • Feedback is impact on person ... not speaking for all people <br /> I feel - rather than you should <br /> Balanced feedback - think TM evaluation <br />
  • Encourage to positive change, you can hear and act on Many opportunities to change <br /> shift perspective Step by step ... <br />
  • Encourage to positive change, you can hear and act on Many opportunities to change <br /> shift perspective Step by step ... <br />
  • What I liked - example ... specific x3 <br /> what we acknowledge gets repeated <br /> Demonstrates listening skill ... awareness of whole person <br />
  • Too many improvements are overwhelming <br /> Drs Gottman, Losada, Frederickson minimum 3:1 <br />
  • What I liked - example ... specific x3 <br /> Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) <br />
  • What I liked - example ... specific x3 <br /> Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) Waving hands bad - not helpful What I liked most <br />
  • Feedback Encourages enables them to hear and act on information <br /> shift perspective <br />
  • What I liked - example ... specific x3 <br /> Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) <br /> What I liked most <br />

3 2-1 feedback method for high performance teams 3 2-1 feedback method for high performance teams Presentation Transcript

  • 3-2-1 Feedback Richard Riche
  • Gift of Perspective
  • Johari’s Window Know?
  • So what to Do?
  • The Research
  • Balanced Perspective
  • Poor Language You should ... Good people ...
  • Good Language I feel... I suggest...
  • Aim: encourage appropriate behaviour
  • Begin with what you
  • Avoid Overwhelm
  • Areas I feel can be improved
  • Demonstrate
  • Summary x x I Liked I Suggest
  • 1 thing I liked the Most
  • 1