3 2-1 feedback method for high performance teams

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One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.

One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.

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  • Gift of feedback ... See the world in a new way and help others in a way they can hear
  • Issue: why feedback?
    We don’t know what we don’t know - Johari’s window Perspective .... speak every day - how our ideas received .. impact
    what we acknowledge gets repeated ....
  • Use repair mechanisms - soften the message - Focus on the process; not the content ⋅ “Please let me finish” ⋅ “We’re getting off the topic” see your partner’s words as information strongly expressed.
  • Psychologists Dr John Gottman, Barbara Fredrickson, PhD, and organisational psychologist Marcial Losada, PhD have proven that a ration of at least 3 positive to 1 negative statements is necessary to create a successful relationship in our personal and business lives. Whether in relationships with clients, co workers or as speakers ... feedback is essential ... Balanced feedback - allows growth - is a skill
  • Perspective
    5 A’s 1 E
    Unfortunately weighted on side of negatives
  • I feel - rather than you should
    Balanced feedback - think TM evaluation
    what you acknowledge gets repeated
  • Feedback is impact on person ... not speaking for all people
    I feel - rather than you should
    Balanced feedback - think TM evaluation
  • Encourage to positive change, you can hear and act on Many opportunities to change
    shift perspective Step by step ...
  • Encourage to positive change, you can hear and act on Many opportunities to change
    shift perspective Step by step ...
  • What I liked - example ... specific x3
    what we acknowledge gets repeated
    Demonstrates listening skill ... awareness of whole person
  • Too many improvements are overwhelming
    Drs Gottman, Losada, Frederickson minimum 3:1
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) Waving hands bad - not helpful What I liked most
  • Feedback Encourages enables them to hear and act on information
    shift perspective
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
    What I liked most

Transcript

  • 1. 3-2-1 Feedback Richard Riche
  • 2. Gift of Perspective
  • 3. Johari’s Window Know?
  • 4. So what to Do?
  • 5. The Research
  • 6. Balanced Perspective
  • 7. Poor Language You should ... Good people ...
  • 8. Good Language I feel... I suggest...
  • 9. Aim: encourage appropriate behaviour
  • 10. Begin with what you
  • 11. Avoid Overwhelm
  • 12. Areas I feel can be improved
  • 13. Demonstrate
  • 14. Summary x x I Liked I Suggest
  • 15. 1 thing I liked the Most
  • 16. 1