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3-2-1 Feedback
Richard Riche
Gift of Perspective
Johari’s Window
Know?
So what to Do?
The Research
Balanced Perspective
Poor Language
You should ...
Good people ...
Good Language
I feel...
I suggest...
Aim: encourage appropriate
behaviour
Begin with what you
Avoid Overwhelm
Areas I feel can be
improved
Demonstrate
Summary
x

x

I Liked
I Suggest
1 thing I liked the Most
1
3 2-1 feedback method for high performance teams
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3 2-1 feedback method for high performance teams

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One Clear Message's 3 2-1 Emotionally Intelligent feedback method for high performance teams. Use the positive 3-1 ration to engage and improve performance. Presentation skills training tips.

Published in: Business, Technology
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  • Gift of feedback ... See the world in a new way and help others in a way they can hear
  • Issue: why feedback?
    We don’t know what we don’t know - Johari’s window Perspective .... speak every day - how our ideas received .. impact
    what we acknowledge gets repeated ....
  • Use repair mechanisms - soften the message - Focus on the process; not the content ⋅ “Please let me finish” ⋅ “We’re getting off the topic” see your partner’s words as information strongly expressed.
  • Psychologists Dr John Gottman, Barbara Fredrickson, PhD, and organisational psychologist Marcial Losada, PhD have proven that a ration of at least 3 positive to 1 negative statements is necessary to create a successful relationship in our personal and business lives. Whether in relationships with clients, co workers or as speakers ... feedback is essential ... Balanced feedback - allows growth - is a skill
  • Perspective
    5 A’s 1 E
    Unfortunately weighted on side of negatives
  • I feel - rather than you should
    Balanced feedback - think TM evaluation
    what you acknowledge gets repeated
  • Feedback is impact on person ... not speaking for all people
    I feel - rather than you should
    Balanced feedback - think TM evaluation
  • Encourage to positive change, you can hear and act on Many opportunities to change
    shift perspective Step by step ...
  • Encourage to positive change, you can hear and act on Many opportunities to change
    shift perspective Step by step ...
  • What I liked - example ... specific x3
    what we acknowledge gets repeated
    Demonstrates listening skill ... awareness of whole person
  • Too many improvements are overwhelming
    Drs Gottman, Losada, Frederickson minimum 3:1
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) Waving hands bad - not helpful What I liked most
  • Feedback Encourages enables them to hear and act on information
    shift perspective
  • What I liked - example ... specific x3
    Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm)
    What I liked most
  • Transcript of "3 2-1 feedback method for high performance teams"

    1. 1. 3-2-1 Feedback Richard Riche
    2. 2. Gift of Perspective
    3. 3. Johari’s Window Know?
    4. 4. So what to Do?
    5. 5. The Research
    6. 6. Balanced Perspective
    7. 7. Poor Language You should ... Good people ...
    8. 8. Good Language I feel... I suggest...
    9. 9. Aim: encourage appropriate behaviour
    10. 10. Begin with what you
    11. 11. Avoid Overwhelm
    12. 12. Areas I feel can be improved
    13. 13. Demonstrate
    14. 14. Summary x x I Liked I Suggest
    15. 15. 1 thing I liked the Most
    16. 16. 1
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