“ To be recognized as one of the world’s great service companies along with names like Lexus, Nordstrom, and Ritz-Carlton.”
As the world’s leader and specialist in hosting, Rackspace Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry’s best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be. more effective
LEADER: Gartner North American Web Hosting Magic Quadrant
Evaluates service providers in the enterprise Web hosting market based on an array of quantitative and qualitative criteria that evaluate the vendor’s Ability to Execute and its Completeness of Vision.
Best Customer Service Organization (2007, 2005)
American Business Awards is the only national, all-encompassing awards program honoring great performances in business. Rackspace won its second Stevie Award for Best Customer Service Organization having recently received the honor in 2005. The award recognizes Rackspace’s commitment to its mission of becoming one of the world’s greatest service companies.
Linux Journal Readers’ Choice—Best Hosting Provider (2005, 2004, 2003)
Readers of Linux Journal voted Rackspace as their "Favorite Web Hosting Service“ for the last three consecutive years that the award was offered. Linux Journal no longer holds the Readers Choice in this category.
Microsoft Provider of the Year (2007, 2005, 2003) In 2007, 2005 and 2003, Microsoft honored Rackspace as the Hosting Provider of the Year.
Why Hosting is the Smart Choice for Your Budget and Your Business
By outsourcing some or all of your IT needs, you can begin reducing and managing costs for the
short term and the long term. Simply put, a hosting provider takes the financial risk for you, by
taking on the large capital expenditures and additional payroll that comes with a do-it-yourself, colo
or in-house IT infrastructure.
We take the financial risk for you, so you have the ability to continue to invest in your business or online project without threatening your bottom line
We make the massive capital investment , so you can allocate resources to other business needs
We payroll our own experts , so you don’t have to hire more of your own
We invest in the latest technology , so costly technical obsolescence is never a looming issue
We help you manage your budget with expected and consistent expenses, so there are no unanticipated financial burdens
We give you a competitive advantage while other businesses are wasting or stretching IT resources
On average, over 70% of IT budgets are spent on maintenance rather than on new development that drives competitive advantage. Rackspace helps you re-allocate your scarce resources toward competitive advantage
We focus on your hosting needs while you focus 100% on your business needs
As more critical business functions are moved to the web and more business models rely entirely on web technology, hosting truly provide a less expensive, better and more flexible way of accessing the latest technology and making it usable and valuable for your businesses.
Why Rackspace is the Safer and Logical Decision in Hosting
If you’re going to outsource, your first and only concern is making the right choice. Right now you need a hosting partner you can trust your business with in an uncertain economy. As tempting as it might be, don’t bank on low-cost hosting providers that are unstable, unproven or inflexible. Instead, invest in a stable partnership with Rackspace, the world’s leader in hosting.
We have the financial strength to maintain in this economy, so you can be certain of an enduring and healthy partnership
We’re still growing despite the economy because we’ve proven time and again that what we do works
We provide the stability your business needs ; now is not the time to take chances with financially unsound providers
We don’t cut corners to provide you cheap, but flawed services and would never make unsound technology decisions
We have choices for your needs and budget ; we know your business is unique and we won’t force you into a solution that works for us but not you
We set the standard for customer uptime and Service Level Agreements because you can’t afford for your business to be down or your access to support invisible
We’re still investing in and developing more solutions because we know your business is evolving and you will need even more out of your hosting partner in the future
Competitive and value-focused pricing that always beats competitors on support and often beats them on price, especially on a point-by-point comparison
Most importantly, our entire business model is designed around supporting our customers with
our one-of-a-kind Fanatical Support 24x7x365. It's our need to make a difference every day to
every customer. And under every circumstance.
Why Rackspace Customers are in the Right Place at the Right Time
Partnering with the world’s leader in hosting provides peace of mind that customers are getting the best value and reaping the benefits of an established, reliable relationship.
Maintaining your hosted environment at Rackspace means you won’t have to spend countless hours bidding, negotiating and finalizing new agreements with other vendors.
Avoid the hidden costs that come with moving your relationship, unless you can afford the hassles and costly fees to migrate and set up new infrastructures, hardware and software with other providers.
Take advantage of economies of scale ; as one of the largest hosting providers, we are able to obtain volume pricing on numerous hardware and software items, helping to keep your costs down. Through our talent and experience, we are also able to offer the best that technology has to offer.
Don’t waste valuable labor resources on the administrative IT tasks. In uncertain times, your IT experts and key staff need to stay keenly focused on the business and finding ways to increase profitability.
Don’t expose your assets by going to a colo solution in an attempt to scale back costs. You will be responsible for even more IT tasks including replacement/repair costs, patching, maintaining and managing your environment. Plus, you will be more vulnerable as you have no control over the shared environment or access to the data center.
Don’t tolerate down-time unless you can afford for your business to be offline. We guarantee a 100% Network Uptime SLA and back it up with our highly specialized technicians who are available 24x7x365. Plus, our 1-hour hardware replacement gets you up and running pronto. And we back it all up with The Fanatical Support Promise. ™
Your personal support teams know you and are often proactive in supporting your hosted environment. Your support team is highly autonomous and is structured so that you always deal with the same account managers and support technicians. No call centers or recordings to muddle through.
Don’t assume the financial burden and risk associated with a DIY approach . Not only will your balance sheet be burdened, but so will your IT staff as they try to keep up with technology and managing the environment.
Customers can continue to remain competitive by leveraging their Rackspace relationship. A substantial amount of professional labor and cost is required to maintain a mission-critical infrastructure. Rackspace takes care of all of it. And now is the time to let us do more.
The delivery of Fanatical Support ultimately relies on great people, that’s why Rackspace is committed to hiring and developing people who are dedicated to serving our customers.
Topgrading Hiring Methodology: To find the right Rackers
Rackspace University: To keep them educated on the latest technologies
Gallup StrengthsFinder & Q12: To ensure the right talent for the right jobs and employee engagement
The Fanatical Support Promise ™ —The Commitment
Just how far are we willing to go to make sure you experience Fanatical Support? Well, if we don’t live up to it, we’ll even let you leave Rackspace before your contract is up. But we’re sure it will never come to that.
Five Elements of Support: Responsiveness, Ownership, Resourcefulness, Expertise, & Transparency
Communication of Delivering on Expectations: To maintain an open line of communication between customer and all members of the support team
Full Investigation of Any Failures to Uphold Our Commitment: To ensure all concerns are identified and fully researched
Detailed Plan for Resolution: To provide a remedy that resolves any outstanding issues or concerns and lays a foundation for the future
Fanatical Support ® —The Elements Slide FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you. RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.
Disaster Recovery Services Customized to your unique needs, our consultative approach helps you to protect your online assets and business. Migration Services If you're moving to Rackspace or upgrading to new equipment, our migration solutions for web, data and applications pave the way for a smooth transition. Security Services Starting with in-depth consulting sessions, our security experts take best practices, apply them to the overall design and assist you in the implementation of your security infrastructure. Database Services To get the most out of your database, our certified MS SQL, MySQL and Oracle Database Administrators will work closely with you to scale and optimize your database performance. Load Testing Services Based on the performance simulations of your networks, applications and databases, we deliver consultative solutions that help you plan and optimize your hosted environments.