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Rackspace Hosting Presentation

Rackspace Hosting Presentation

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  • 1. Date: Nov 21, 2008 Rackspace Hosting, Inc. the world’s leading hosting service provider Prepared By: Omar J Garza (O.J.)
  • 2. Agenda
    • Rackspace ® Overview
    • Hosting With Rackspace
      • What is hosting?
      • Fanatical Support ® is The Difference
      • The Services We Provide
    • Question and Answer
    Slide
  • 3. Strategy Starts with Vision
    • “ To be recognized as one of the world’s great service companies along with names like Lexus, Nordstrom, and Ritz-Carlton.”
    • As the world’s leader and specialist in hosting, Rackspace Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry’s best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be. more effective
    Slide
  • 4. Company Overview
    • Founded 1998
    • Based In San Antonio, TX
    • 2,650+ Employees
    • 31,000+ Customers
    • 8 Data Centers:
      • San Antonio, TX (x2)
      • Dallas, TX
      • Herndon, VA
      • London, UK (x4)
    • Net Income Positive Since 2001
    • A Recognized Leader In IT Hosting Market
    • Recognized As One of the World’s Leading Service Companies
    • Industry Leadership World's largest hosting provider by revenue in 2007 *
    • Cisco Powered Network: 100% Network Uptime Guarantee
    • Microsoft Gold-Certified Hosting Partner
    • Microsoft Hosting Partner of the Year — 2003, 2005, 2007
    • Red Hat Premier Hosting Partner
    • MySQL Certified Hosting Partner
    Slide
  • 5. Strategic Partnerships
    • Rackspace’s Cisco Powered Network has been engineered from the ground up to accommodate the high-availability demands of the Internet's most popular websites.
    • Rackspace has partnered with Dell to offer reliable and highly scalable managed hosting server and storage platforms. We are the fastest growing hosting provider on Dell hardware.
    • Rackspace partnered with EMC, the industry leader in high performance storage solutions, to deliver reliable, scalable, environments for our customers.
    • Rackspace was named Microsoft Hosting Partner of the Year in 2003, 2005 & 2007 and is a Microsoft Gold Certified Partner.
    • Because of our extensive expertise in the deployment of management of MySQL database technology, Rackspace was the first MySQL Certified Hosting Provider.
    • Rackspace is #1 in the number of Red Hat servers hosted and is a Red Hat Premier Hosting Partner. Rackspace was the first company to offer the ES server.
    • Rackspace has partnered with virtualization industry leader VMWare to provide a dedicated virtualized solution that offers hardware consolidation and improved scalability.
    • HP products including our Openview monitoring software, work with Rackspace’s enterprise-class infrastructure and industry-leading IT services.
    Slide
  • 6. Industry Leadership
    • LEADER: Gartner North American Web Hosting Magic Quadrant
    • Evaluates service providers in the enterprise Web hosting market based on an array of quantitative and qualitative criteria that evaluate the vendor’s Ability to Execute and its Completeness of Vision.
    • Best Customer Service Organization (2007, 2005)
    • American Business Awards is the only national, all-encompassing awards program honoring great performances in business. Rackspace won its second Stevie Award for Best Customer Service Organization having recently received the honor in 2005. The award recognizes Rackspace’s commitment to its mission of becoming one of the world’s greatest service companies.
    • Linux Journal Readers’ Choice—Best Hosting Provider (2005, 2004, 2003)
    • Readers of Linux Journal voted Rackspace as their "Favorite Web Hosting Service“ for the last three consecutive years that the award was offered. Linux Journal no longer holds the Readers Choice in this category.
    • Microsoft Provider of the Year (2007, 2005, 2003) In 2007, 2005 and 2003, Microsoft honored Rackspace as the Hosting Provider of the Year.
    Slide
  • 7. Industry Expertise & Certifications
    • MySQL Advanced Partner Support
    • Red Hat Certifications
      • Red Hat Premier Hosting Partner
      • RHCT, RHCE & RHCA
      • RHCE certification classes taught internally
      • RHCT expertise on every Linux support team
    • Network/Security Certifications
      • Cisco Powered network
      • Cisco CCIE, CCNP, CCNA, CCDA, CISSP
      • CCNA required for Network/Security staff
      • Rackspace Security Department includes CISSP
    • Hardware/Storage
      • Dell Premier Access—Self-maintainer with onsite components
      • CompTIA Server+, Hardware+, Security+, Network+
      • More than 80% of Data Center techs hold at least one CompTia Certification
      • BCFP—Brocade Certified Fabric Professional
    Slide
  • 8. Industry Expertise & Certifications
    • Microsoft Relationship and Certifications
      • Gold Certified Partner
      • 2007, 2005 & 2003 Hosting Solutions Provider of the Year
      • Premier Support Services Agreement with Microsoft
        • Early Adoption of Microsoft technologies
        • Access to advanced troubleshooting & training expertise
      • MCSE, MCSA, MCDBA, MCT, MCP
        • MCSE & MCP expertise on every Windows support team
        • Microsoft Certified Trainers on staff at Rackspace University
    • Network/Security Certifications
      • Cisco Powered network
      • Cisco CCIE, CCNP, CCNA, CCDA, CISSP
      • CCNA required for Network/Security staff
      • Rackspace Security Department includes CISSP
    • Hardware/Storage
      • Dell Premier Access—Self-maintainer with onsite components
      • CompTIA Server+, Hardware+, Security+, Network+
      • More than 80% of Data Center techs hold at least one CompTia Certification
      • BCFP—Brocade Certified Fabric Professional
    Slide
  • 9. Why Hosting?
    • Why Hosting is the Smart Choice for Your Budget and Your Business
    • By outsourcing some or all of your IT needs, you can begin reducing and managing costs for the
    • short term and the long term. Simply put, a hosting provider takes the financial risk for you, by
    • taking on the large capital expenditures and additional payroll that comes with a do-it-yourself, colo
    • or in-house IT infrastructure.
        • We take the financial risk for you, so you have the ability to continue to invest in your business or online project without threatening your bottom line
        • We make the massive capital investment , so you can allocate resources to other business needs
        • We payroll our own experts , so you don’t have to hire more of your own
        • We invest in the latest technology , so costly technical obsolescence is never a looming issue
        • We help you manage your budget with expected and consistent expenses, so there are no unanticipated financial burdens
        • We give you a competitive advantage while other businesses are wasting or stretching IT resources
          • On average, over 70% of IT budgets are spent on maintenance rather than on new development that drives competitive advantage. Rackspace helps you re-allocate your scarce resources toward competitive advantage
        • We focus on your hosting needs while you focus 100% on your business needs
      • As more critical business functions are moved to the web and more business models rely entirely on web technology, hosting truly provide a less expensive, better and more flexible way of accessing the latest technology and making it usable and valuable for your businesses.
    Slide
  • 10. Why Rackspace?
    • Why Rackspace is the Safer and Logical Decision in Hosting
    • If you’re going to outsource, your first and only concern is making the right choice. Right now you need a hosting partner you can trust your business with in an uncertain economy. As tempting as it might be, don’t bank on low-cost hosting providers that are unstable, unproven or inflexible. Instead, invest in a stable partnership with Rackspace, the world’s leader in hosting.
      • We have the financial strength to maintain in this economy, so you can be certain of an enduring and healthy partnership
      • We’re still growing despite the economy because we’ve proven time and again that what we do works
      • We provide the stability your business needs ; now is not the time to take chances with financially unsound providers
      • We don’t cut corners to provide you cheap, but flawed services and would never make unsound technology decisions
      • We have choices for your needs and budget ; we know your business is unique and we won’t force you into a solution that works for us but not you
      • We set the standard for customer uptime and Service Level Agreements because you can’t afford for your business to be down or your access to support invisible
      • We’re still investing in and developing more solutions because we know your business is evolving and you will need even more out of your hosting partner in the future
      • Competitive and value-focused pricing that always beats competitors  on support and often beats them on price, especially on a point-by-point comparison
    • Most importantly, our entire business model is designed around supporting our customers with
    • our one-of-a-kind Fanatical Support 24x7x365. It's our need to make a difference every day to
    • every customer. And under every circumstance.
    Slide
  • 11. Why Rackspace Customers are in the Right Place at the Right Time
    • Partnering with the world’s leader in hosting provides peace of mind that customers are getting the best value and reaping the benefits of an established, reliable relationship.
      • Maintaining your hosted environment at Rackspace means you won’t have to spend countless hours bidding, negotiating and finalizing new agreements with other vendors.
      • Avoid the hidden costs that come with moving your relationship, unless you can afford the hassles and costly fees to migrate and set up new infrastructures, hardware and software with other providers.
      • Take advantage of economies of scale ; as one of the largest hosting providers, we are able to obtain volume pricing on numerous hardware and software items, helping to keep your costs down. Through our talent and experience, we are also able to offer the best that technology has to offer.
      • Don’t waste valuable labor resources on the administrative IT tasks. In uncertain times, your IT experts and key staff need to stay keenly focused on the business and finding ways to increase profitability.
      • Don’t expose your assets by going to a colo solution in an attempt to scale back costs. You will be responsible for even more IT tasks including replacement/repair costs, patching, maintaining and managing your environment. Plus, you will be more vulnerable as you have no control over the shared environment or access to the data center.
      • Don’t tolerate down-time unless you can afford for your business to be offline. We guarantee a 100% Network Uptime SLA and back it up with our highly specialized technicians who are available 24x7x365. Plus, our 1-hour hardware replacement gets you up and running pronto. And we back it all up with The Fanatical Support Promise. ™
      • Your personal support teams know you and are often proactive in supporting your hosted environment. Your support team is highly autonomous and is structured so that you always deal with the same account managers and support technicians. No call centers or recordings to muddle through.
      • Don’t assume the financial burden and risk associated with a DIY approach . Not only will your balance sheet be burdened, but so will your IT staff as they try to keep up with technology and managing the environment.
      • Customers can continue to remain competitive by leveraging their Rackspace relationship. A substantial amount of professional labor and cost is required to maintain a mission-critical infrastructure. Rackspace takes care of all of it. And now is the time to let us do more.
    Slide
  • 12. Delivering SaaS Infrastructure as a Service
    • Years of Industry Leading Experience Scaling Environments to Meet the Needs of SaaS Providers of All Sizes
    • Certified Technical Expertise and A Network Built to Deliver Maximum Uptime Backed by a 100% Network Uptime Guarantee
    • Fully Managed Infrastructure and Hosted Environment That Are Built to Meet Your Needs
    • 1-hour Hardware Replacement Guarantee
    • Additional Monitoring, Database, Storage, Backup & Security Services and Consulting Available
    • Fanatical Support Working 24x7x365 to Take Care of You and Your Environment
    • A Support Team Dedicated to You – No Call Centers
    Slide
  • 13. Current Software as a Service Providers – Customers & Partners Slide More Than 1,300 SaaS Providers are Rackspace Customers from Industry Leaders to Startups
  • 14. What is IT Hosting? Slide
  • 15. What is IT Hosting with Virtualization? Slide
  • 16. The Right Hosting Solution For You Slide
  • 17. Support Team Structure
    • How We Build Our Teams to Better Support You
    Slide
    • Rackspace 101 Session for Ensuring Smooth Start
    • Auto-provisioned Implementation for Rapid Deployment
    • Priority Escalation to Key Vendors
  • 18. Every Rackspace Hosting Solution Includes:
    • Unlimited Access to Live Support 24x7x365
    • World-class Data Centers
      • Redundant Power
      • HVAC
    • Full Access to Customer Portal
    • Performance SLA
      • Zero-Downtime Network™ Guarantee
      • 1-Hour Hardware Replacement Guarantee
      • Fanatical Support ® —The Key Difference
    • Fanatical Support Defined
      • People trained and rewarded to deliver Fanatical Support
      • Commitment to deliver Fanatical Support 24x7x365
      • Elements designed to identify and uphold Fanatical Support
    Slide
  • 19. Fanatical Support ® —The People
    • The delivery of Fanatical Support ultimately relies on great people, that’s why Rackspace is committed to hiring and developing people who are dedicated to serving our customers.
    • Topgrading Hiring Methodology: To find the right Rackers
    • Rackspace University: To keep them educated on the latest technologies
    • Gallup StrengthsFinder & Q12: To ensure the right talent for the right jobs and employee engagement
    Slide
  • 20. The Fanatical Support Promise ™ —The Commitment
    • Just how far are we willing to go to make sure you experience Fanatical Support? Well, if we don’t live up to it, we’ll even let you leave Rackspace before your contract is up. But we’re sure it will never come to that.
    • Five Elements of Support: Responsiveness, Ownership, Resourcefulness, Expertise, & Transparency
    • Communication of Delivering on Expectations: To maintain an open line of communication between customer and all members of the support team
    • Full Investigation of Any Failures to Uphold Our Commitment: To ensure all concerns are identified and fully researched
    • Detailed Plan for Resolution: To provide a remedy that resolves any outstanding issues or concerns and lays a foundation for the future
    Slide
  • 21. Fanatical Support ® —The Elements Slide FIVE ELEMENTS OF FANATICAL SUPPORT Element Support RESPONSIVENESS Service will be provided by a team that will be available 24x7x365; accessible by phone or ticket. We will take special care to assist with urgent needs. OWNERSHIP We will take personal responsibility for your Rackspace hosted infrastructure and empower employees to make decisions and take action on your behalf, with a live escalation representative available at all times. We will follow through on our commitments to you. RESOURCEFULNESS We will employ creative and practical solutions for your hosting service, including items related to the network, hardware or operating system. EXPERTISE Subject-matter experts will be available who know how to identify problems and offer solutions, and our support teams will provide advice on your Rackspace environment based on industry and technology expertise. TRANSPARENCY Our communications and conversations will be personal responses addressing your specific needs and will not be scripted or premature. We will provide straight and honest answers to your questions and will not avoid tough questions.
  • 22. Slide Additional Services
  • 23. Services Overview
    • Security
    • Monitoring & Issue Response
    • Reporting & Performance Management
    • Storage & Backup Management
    • Server & Device Administration
    • Virtualization
    • Dedicated Sharepoint
    • Professional Services-
    • Managed Mail-
    • Cloud Hosting
    Slide
  • 24. Professional Services
    • Disaster Recovery Services Customized to your unique needs, our consultative approach helps you to protect your online assets and business. Migration Services If you're moving to Rackspace or upgrading to new equipment, our migration solutions for web, data and applications pave the way for a smooth transition. Security Services Starting with in-depth consulting sessions, our security experts take best practices, apply them to the overall design and assist you in the implementation of your security infrastructure. Database Services To get the most out of your database, our certified MS SQL, MySQL and Oracle Database Administrators will work closely with you to scale and optimize your database performance. Load Testing Services Based on the performance simulations of your networks, applications and databases, we deliver consultative solutions that help you plan and optimize your hosted environments.
    Slide
  • 25. Security
    • Physical Security
      • No third-party access to Rackspace data centers
      • Production areas secured by combination of PINs, passcards, and biometric hand scanners
    • Network Security
      • Cisco PIX firewalls
      • Managed VPN Access
      • IDS/IPS solutions (optional)
      • PrevenTier™ DDoS Mitigation (optional)
    • Patching
      • OS patches applied according to a customer-defined schedule
      • Customized patching & rollback capabilities
    • Scans
      • Third Party Security Audit (upon implementation)
      • Server Virus Scanning
    • Firewall Control Panel
      • Change, add or delete firewall permit rules through the MyRackspace customer portal
      • Available for PIX 501, 505 and 515, and ASA 5505 and 5510 firewalls
    Slide
  • 26. Monitoring & Issue Response
    • Standard Monitoring
      • Ports
      • Services
      • 1 Advanced Availability Monitor (URL, FTP File Retrieval, or Mail Send/Receive)
    • Immediate Response to Monitoring Down Events
      • Pager & email alerts
    • Notification Preferences & Standard Response Specification
    Slide
  • 27. Reporting & Performance Management
    • Urchin Web Analytics (optional)
    • Online Ticketing Archive
    • Detailed Backup Utilization
    • Bandwidth Utilization
    • DNS Manager
    Slide
  • 28. Storage & Backup Management
    • Unmetered Backup Management Solutions
      • Flat Fee Back Up with no overage charges
      • Dedicated Backup Network – Private & Secure
      • Weekly Full plus Daily Incremental/Differential or Daily fulls
      • Optional Database Backup Agents (Commvault)
        • Module for Microsoft SQL (optional)
        • Module for MySQL (optional)
        • Module for Oracle (optional)
      • Needs Analysis & Integrity Testing
      • Offsite Storage & Rotation (optional)
      • Optional Encrypted Backup
    Slide
  • 29. Server & Device Administration
    • Customized Specifications
    • ASP Licensing on Key Components
    • Unlimited Sys Admin Troubleshooting
    • Optional High Availability
    Slide
  • 30. Slide Thank You. We look forward to being your IT Hosting Company.