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Using Web 2.0 to Become a Recognized Oracle Expert


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Learn how you can use Web 2.0 tools to learn from Oracle experts and also become an Oracle expert one day (if you aren\'t already one!)

Learn how you can use Web 2.0 tools to learn from Oracle experts and also become an Oracle expert one day (if you aren\'t already one!)

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  • 1. Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel Mohan Dutt VeriSign Inc
  • 2. Mohan Dutt 1.0
    • Oracle user and implementer roles since 1996
    • Oracle Metalink user since Metalink 1.0
    • Oracle E-Business Suite user and implementer since Release 10.7
    • Member of various Oracle list servers since 1996
    • Oracle Application User Group (OAUG) member since 2000
    • Oracle Certified Professional since 2000
    • Oracle Open World presenter since 2001
  • 3. What is Web 2.0 ?
    • Web 2.0 is commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web.
    • Examples of Web 2.0 include web-based communities, social-networking sites, video-sharing sites, Wikis and Blogs.
    • A Web 2.0 site allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them.
  • 4. Agenda 10 Top Things You May Not Know About My Oracle Support Community & Other Web 2.0 Offerings from Oracle
  • 5. #1 – An Exclusive Community Built Just For You
    • Login using your Oracle Metalink (now My Oracle Support) credentials
    Only registered customers, partners & employees form the community
  • 6. #2 – Huge Portfolio of Products Covered
    • Search the My Communities List on My Oracle Support Community
    Communities for almost entire footprint of Oracle products available
  • 7. #3 – Moderated Forums Handled With Care
    • Discussions are often moderated and threads are always answered
  • 8. #4 – Oracle Knowledgebase At Your Fingertips
  • 9. #5 – Customer Ecstasy
    • Oracle invited suggestions for improvement when My Oracle Support Community was launched as a beta version
    • Suggestions were reviewed in great detail
    • Quick Response to several suggestions I made for My Oracle Support Community
    • Response from Oracle Vice President for My Oracle Support Community
    • Several suggestions accepted as future enhancements
    • Over the quarters, some of the suggestions have been already implemented
    • Oracle goes beyond ‘Customer Delight’ with this offering – this is sheer ‘Customer Ecstasy’ !
  • 10. #6 – Have You Mixed With the Who’s Who Lately?
    • Oracle Mix –
    Join a group or add people to your network
  • 11. #7 – Contribute and Vote on Community Ideas Contribute Vote
  • 12. #8 – Follow Oracle Experts as they Tweet Real Time News From Oracle Experts on
  • 13. #9 – Oracle Wiki Threaded Discussions on
  • 14. #10 – Oracle Blogs Hot Off-The Press News From Oracle Experts
  • 15. Oracle University Knowledge Center (OUKC)
    • OUKC –
    Thousands of on-demand learning sessions
  • 16. Oracle ACE Program
    • Oracle ACE community:
    Find an ACE – Nominate or Get Nominated too
  • 17. Professional Networking Group
    • Join professional networking groups
  • 18. On Twitter
    • Follow me on Twitter -
  • 19. Blog Author
    • Oracle Certified Professionals Blog –
  • 20. Special Interest Groups
    • Founded Procurement SIG in 2002
    • Founded Contracts SIG in 2004
    • Founded General Ledger SIG in 2009
    Go to User Communities on
  • 21. OAUG Member of The Year Recognition for Volunteer Roles as part of User Community
  • 22. Mohan Dutt 2.0
    • Oracle E-Business Suite R12 and 11i user and implementer
    • My Oracle Support Community Member since beta release
    • Member of almost several Web 2.0 communities:
      • Oracle Mix
      • Oracle Wiki
      • Oracle University Knowledge Center
      • Twitter
      • Special Interest Group Chair
      • Blog Author
      • Professional Networking Groups
      • Author of 40 white papers presented at Oracle & OAUG conferences
    • OAUG Member of the Year 2007
    • Oracle Evangelist-at-large
  • 23. All At A Glance My Oracle Support Community Oracle Mix Oracle Blogs Oracle Wiki Oracle Tweets
  • 24. VeriSign at Oracle Open World 2009
    • Sunday, October 11, 10.00-11.00am – Session ID S312689: OAUG General Ledger Special Interest Group Meeting
    • Tuesday, October 13, 5.30-6.30pm - Session ID S311176: Global Credit and Collections Management for All Economies
    • Thursday, October 15, 10.30-11.30am – Session ID S309963: Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel
    • Thursday, October 15, 1.30-2.30pm - Session ID S308576: Ten Steps to Empowerment: Convert Custom Reports to Oracle Business Intelligence Publisher