SlideShare a Scribd company logo
1 of 54
Welcome to the OCASI Conference! Cross-Cultural Competencies in Information and Referral Faed Hendry Manager of Community Information and Training Findhelp Information Services 543 Richmond Street West Toronto, Ontario 416-392-4544 [email_address]
Learning Objectives ,[object Object],[object Object],[object Object]
Exercise: Understanding Important Terminology ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Icebreaking Exercise: A Cultural Learning Moment ,[object Object],[object Object],[object Object]
Icebreaking Exercise: A Cultural Learning Moment ,[object Object],[object Object],[object Object],[object Object]
Facts about Settlement Work ,[object Object],[object Object],[object Object]
Settlement Work and Cultural Diversity ,[object Object],[object Object]
Important Terminology: ,[object Object],[object Object]
Important Terminology ,[object Object],[object Object],[object Object]
Important Terminology ,[object Object],[object Object]
Important Terminology:  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Cultural Competence ,[object Object],[object Object]
The Cultural Competence Continuum Cultural Proficiency Cultural Competence Cultural Precompetence Cultural Blindness Cultural Incapacity Cultural Destructiveness Positive Negative
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object]
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object]
Cultural Diversity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Culturally Specific Performance-Based Competencies Performance-Based Competencies Knowledge Skills Attitudes
Performance-Based Competencies - Exercise ,[object Object],[object Object]
Performance-Based Competencies ,[object Object],[object Object],[object Object]
Video: Understanding Customer Diversity ,[object Object],[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object]
Example of Different Types of Cultural Sets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Culture Sets Exercise ,[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object]
Culture Sets Exercise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Discussion ,[object Object],[object Object],[object Object]
Information and Referral Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Seven Challenging Communication Skills ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
 
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object],[object Object]
Tips for Cross-Cultural Communication ,[object Object],[object Object]
Important Terminology ,[object Object],[object Object]
The Settlement Continuum   ,[object Object],[object Object]
CCR Participation in political parties Citizenship Voting Political Engaging in efforts to redefine cultural identity and values Adaptation of various aspects of lifestyle  Cultural Accessing Institutions Engaging in Efforts to Change Institutions Established Social Network Diversity within Social Network Social Career Advancement  Income Parity Entering the Job Market Financial Independence Economic Long-Term (Integration) Short-Term (Settlement) Dimension
Why is Cross-Cultural Competence and Communication so Vital? ,[object Object],[object Object]
Examples of Cultural Differences ,[object Object],[object Object],[object Object],[object Object],[object Object]
Values of Settlement Work - Inclusion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What would you do? ,[object Object],[object Object],[object Object]
The Grouch  ,[object Object],[object Object],[object Object],[object Object]
Gender Differences ,[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Chapter 4 Communication & Cultural Diversity
Chapter 4  Communication & Cultural DiversityChapter 4  Communication & Cultural Diversity
Chapter 4 Communication & Cultural DiversityMarleneDJ
 
Cultural competence lecture
Cultural competence lectureCultural competence lecture
Cultural competence lectureBeatriz Cardona
 
Cultural Predispositions
Cultural PredispositionsCultural Predispositions
Cultural PredispositionsPratik Gandhi
 
Etiquettes and Problems in effective Cross Culture Communication
Etiquettes and Problems in effective Cross Culture CommunicationEtiquettes and Problems in effective Cross Culture Communication
Etiquettes and Problems in effective Cross Culture CommunicationSudhanshu Malewar
 
Cultural Diversity (Physicians)
Cultural Diversity (Physicians)Cultural Diversity (Physicians)
Cultural Diversity (Physicians)justinschreiber
 
Cross Cultural Communication
Cross Cultural CommunicationCross Cultural Communication
Cross Cultural CommunicationBabu George
 
International business and cultural differences
International business and cultural differencesInternational business and cultural differences
International business and cultural differencesGerrit Jan Kerkdijk
 
Cross-Cultural Competence handout^10-14-16
Cross-Cultural Competence handout^10-14-16Cross-Cultural Competence handout^10-14-16
Cross-Cultural Competence handout^10-14-16Rob Quinan
 
Cross cultural communication sunil074
Cross cultural communication sunil074Cross cultural communication sunil074
Cross cultural communication sunil074sunilpadvi1994
 
Diversity and cultural competency(1 hr)
Diversity and cultural competency(1 hr)Diversity and cultural competency(1 hr)
Diversity and cultural competency(1 hr)advfundamentals
 
Cross culture communication and negotiation
Cross culture communication and negotiationCross culture communication and negotiation
Cross culture communication and negotiationStudsPlanet.com
 
Cultural Diversity and Health Care
Cultural Diversity and Health CareCultural Diversity and Health Care
Cultural Diversity and Health Carejustinschreiber
 
Cross culture communication.
Cross culture communication.Cross culture communication.
Cross culture communication.Shantanu Mishra
 
The Impact of Cultural Differences on Global Business
The Impact of Cultural Differences on Global BusinessThe Impact of Cultural Differences on Global Business
The Impact of Cultural Differences on Global BusinessJohn Cutler
 
Cross culture dynamics
Cross culture dynamicsCross culture dynamics
Cross culture dynamicskohlisudeep18
 
Cultural competency
Cultural competencyCultural competency
Cultural competencydianejanzen
 

What's hot (20)

Chapter 4 Communication & Cultural Diversity
Chapter 4  Communication & Cultural DiversityChapter 4  Communication & Cultural Diversity
Chapter 4 Communication & Cultural Diversity
 
Cultural competence lecture
Cultural competence lectureCultural competence lecture
Cultural competence lecture
 
Session 4
Session 4Session 4
Session 4
 
Cultural Predispositions
Cultural PredispositionsCultural Predispositions
Cultural Predispositions
 
Etiquettes and Problems in effective Cross Culture Communication
Etiquettes and Problems in effective Cross Culture CommunicationEtiquettes and Problems in effective Cross Culture Communication
Etiquettes and Problems in effective Cross Culture Communication
 
Cultural Diversity (Physicians)
Cultural Diversity (Physicians)Cultural Diversity (Physicians)
Cultural Diversity (Physicians)
 
Cross Cultural Communication
Cross Cultural CommunicationCross Cultural Communication
Cross Cultural Communication
 
Cross Cultural Communications
Cross Cultural CommunicationsCross Cultural Communications
Cross Cultural Communications
 
International business and cultural differences
International business and cultural differencesInternational business and cultural differences
International business and cultural differences
 
Cross-Cultural Competence handout^10-14-16
Cross-Cultural Competence handout^10-14-16Cross-Cultural Competence handout^10-14-16
Cross-Cultural Competence handout^10-14-16
 
Cross cultural communication sunil074
Cross cultural communication sunil074Cross cultural communication sunil074
Cross cultural communication sunil074
 
Diversity and cultural competency(1 hr)
Diversity and cultural competency(1 hr)Diversity and cultural competency(1 hr)
Diversity and cultural competency(1 hr)
 
Cross Cultural Communications
Cross Cultural CommunicationsCross Cultural Communications
Cross Cultural Communications
 
Cross culture communication and negotiation
Cross culture communication and negotiationCross culture communication and negotiation
Cross culture communication and negotiation
 
Cultural Diversity and Health Care
Cultural Diversity and Health CareCultural Diversity and Health Care
Cultural Diversity and Health Care
 
Cross culture communication.
Cross culture communication.Cross culture communication.
Cross culture communication.
 
The Impact of Cultural Differences on Global Business
The Impact of Cultural Differences on Global BusinessThe Impact of Cultural Differences on Global Business
The Impact of Cultural Differences on Global Business
 
Developing cultural competence
Developing cultural competenceDeveloping cultural competence
Developing cultural competence
 
Cross culture dynamics
Cross culture dynamicsCross culture dynamics
Cross culture dynamics
 
Cultural competency
Cultural competencyCultural competency
Cultural competency
 

Similar to Pd Cross Cultural Competencies In I&R D1

SOCW 6520 WK 7 responses Respond to the blog post of three.docx
SOCW 6520 WK 7 responses Respond to the blog post of three.docxSOCW 6520 WK 7 responses Respond to the blog post of three.docx
SOCW 6520 WK 7 responses Respond to the blog post of three.docxrronald3
 
SWK 501 Ch. 4 cultural context
SWK 501 Ch. 4   cultural contextSWK 501 Ch. 4   cultural context
SWK 501 Ch. 4 cultural contextTAMUCSocialWork
 
Cross Cultural Communication
Cross Cultural CommunicationCross Cultural Communication
Cross Cultural Communicationrehan012
 
business communication.pptx
business communication.pptxbusiness communication.pptx
business communication.pptxssusere16bd9
 
Topic 4 - Managing Diversity
Topic 4 - Managing DiversityTopic 4 - Managing Diversity
Topic 4 - Managing Diversityanptss
 
Element 1 part 1
Element 1 part 1Element 1 part 1
Element 1 part 1Razmanbury
 
Cross culture communication
Cross culture communicationCross culture communication
Cross culture communicationVivek Bhandari
 
Cultural Diversity in the Workplace by The Cultural Diversity Committee
Cultural Diversity in the Workplace by The Cultural Diversity CommitteeCultural Diversity in the Workplace by The Cultural Diversity Committee
Cultural Diversity in the Workplace by The Cultural Diversity CommitteeAtlantic Training, LLC.
 
Standardized Cultural Competency In-Service Training
Standardized Cultural  Competency In-Service Training Standardized Cultural  Competency In-Service Training
Standardized Cultural Competency In-Service Training ProceedNCTSTA
 
Enhancing Relationships Through Cultural Competence Training by Proceed Inc
Enhancing Relationships Through Cultural Competence Training by Proceed IncEnhancing Relationships Through Cultural Competence Training by Proceed Inc
Enhancing Relationships Through Cultural Competence Training by Proceed IncAtlantic Training, LLC.
 
The Global Classroom
The Global ClassroomThe Global Classroom
The Global ClassroomTamara Thorpe
 
Berlitz Tips - Intercultural Communication
Berlitz Tips - Intercultural CommunicationBerlitz Tips - Intercultural Communication
Berlitz Tips - Intercultural CommunicationBerlitz Corporation
 
diversity culture inclusion slides from 2022.pptx
diversity culture inclusion slides from 2022.pptxdiversity culture inclusion slides from 2022.pptx
diversity culture inclusion slides from 2022.pptxCoachPam
 
Chnagingworkplaces
ChnagingworkplacesChnagingworkplaces
Chnagingworkplacesguestfe69434
 
Chnagingworkplaces
ChnagingworkplacesChnagingworkplaces
ChnagingworkplacesEva Georgia
 
Diversity and multiculturalism
Diversity and multiculturalismDiversity and multiculturalism
Diversity and multiculturalismanupama12369
 
Diversity and multiculturalism
Diversity and multiculturalismDiversity and multiculturalism
Diversity and multiculturalismanupama12369
 

Similar to Pd Cross Cultural Competencies In I&R D1 (20)

SOCW 6520 WK 7 responses Respond to the blog post of three.docx
SOCW 6520 WK 7 responses Respond to the blog post of three.docxSOCW 6520 WK 7 responses Respond to the blog post of three.docx
SOCW 6520 WK 7 responses Respond to the blog post of three.docx
 
SWK 501 Ch. 4 cultural context
SWK 501 Ch. 4   cultural contextSWK 501 Ch. 4   cultural context
SWK 501 Ch. 4 cultural context
 
Cross Cultural Communication
Cross Cultural CommunicationCross Cultural Communication
Cross Cultural Communication
 
business communication.pptx
business communication.pptxbusiness communication.pptx
business communication.pptx
 
Topic 4 - Managing Diversity
Topic 4 - Managing DiversityTopic 4 - Managing Diversity
Topic 4 - Managing Diversity
 
Element 1 part 1
Element 1 part 1Element 1 part 1
Element 1 part 1
 
Cross culture communication
Cross culture communicationCross culture communication
Cross culture communication
 
Cultural Competence
Cultural CompetenceCultural Competence
Cultural Competence
 
Cultural Diversity in the Workplace by The Cultural Diversity Committee
Cultural Diversity in the Workplace by The Cultural Diversity CommitteeCultural Diversity in the Workplace by The Cultural Diversity Committee
Cultural Diversity in the Workplace by The Cultural Diversity Committee
 
Standardized Cultural Competency In-Service Training
Standardized Cultural  Competency In-Service Training Standardized Cultural  Competency In-Service Training
Standardized Cultural Competency In-Service Training
 
Tranings
TraningsTranings
Tranings
 
Enhancing Relationships Through Cultural Competence Training by Proceed Inc
Enhancing Relationships Through Cultural Competence Training by Proceed IncEnhancing Relationships Through Cultural Competence Training by Proceed Inc
Enhancing Relationships Through Cultural Competence Training by Proceed Inc
 
The Global Classroom
The Global ClassroomThe Global Classroom
The Global Classroom
 
Berlitz Tips - Intercultural Communication
Berlitz Tips - Intercultural CommunicationBerlitz Tips - Intercultural Communication
Berlitz Tips - Intercultural Communication
 
diversity culture inclusion slides from 2022.pptx
diversity culture inclusion slides from 2022.pptxdiversity culture inclusion slides from 2022.pptx
diversity culture inclusion slides from 2022.pptx
 
Chnagingworkplaces
ChnagingworkplacesChnagingworkplaces
Chnagingworkplaces
 
Chnagingworkplaces
ChnagingworkplacesChnagingworkplaces
Chnagingworkplaces
 
Cultural Diversity
Cultural DiversityCultural Diversity
Cultural Diversity
 
Diversity and multiculturalism
Diversity and multiculturalismDiversity and multiculturalism
Diversity and multiculturalism
 
Diversity and multiculturalism
Diversity and multiculturalismDiversity and multiculturalism
Diversity and multiculturalism
 

More from ocasiconference

Overseas - Pre Arrival Services (CIIP) - Thomas Hope
Overseas - Pre Arrival Services (CIIP) - Thomas HopeOverseas - Pre Arrival Services (CIIP) - Thomas Hope
Overseas - Pre Arrival Services (CIIP) - Thomas Hopeocasiconference
 
Naomi Alboim - New Directions in Refugee Re-Settlement
Naomi Alboim - New Directions in Refugee Re-SettlementNaomi Alboim - New Directions in Refugee Re-Settlement
Naomi Alboim - New Directions in Refugee Re-Settlementocasiconference
 
Nouvelles Directive liées à l'installation des réfugiés - Naomi Alboim
Nouvelles Directive  liées à l'installation des  réfugiés - Naomi AlboimNouvelles Directive  liées à l'installation des  réfugiés - Naomi Alboim
Nouvelles Directive liées à l'installation des réfugiés - Naomi Alboimocasiconference
 
Pre- Arrival Services - FR - Thomas Hope - CIIP
Pre- Arrival Services - FR - Thomas Hope - CIIPPre- Arrival Services - FR - Thomas Hope - CIIP
Pre- Arrival Services - FR - Thomas Hope - CIIPocasiconference
 
Post- Secondary Programming and Services for Immigrants - Alex Irwin
Post- Secondary Programming and Services for Immigrants - Alex IrwinPost- Secondary Programming and Services for Immigrants - Alex Irwin
Post- Secondary Programming and Services for Immigrants - Alex Irwinocasiconference
 
If you're not counted you dont count - Notisha Massaquoi
If you're not counted you dont count - Notisha MassaquoiIf you're not counted you dont count - Notisha Massaquoi
If you're not counted you dont count - Notisha Massaquoiocasiconference
 
Using Community Research to inform Health and Social Policy for Immigrant and...
Using Community Research to inform Health and Social Policy for Immigrant and...Using Community Research to inform Health and Social Policy for Immigrant and...
Using Community Research to inform Health and Social Policy for Immigrant and...ocasiconference
 
Utilisation de la recherche communautaire - Brenda Roche
Utilisation de la recherche communautaire  - Brenda RocheUtilisation de la recherche communautaire  - Brenda Roche
Utilisation de la recherche communautaire - Brenda Rocheocasiconference
 
La recherce en collaboration sur l'immgration et l'établissement: la perspect...
La recherce en collaboration sur l'immgration et l'établissement: la perspect...La recherce en collaboration sur l'immgration et l'établissement: la perspect...
La recherce en collaboration sur l'immgration et l'établissement: la perspect...ocasiconference
 
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...ocasiconference
 
Agency of the Future Presentation - Mario Calla
Agency of the Future Presentation - Mario CallaAgency of the Future Presentation - Mario Calla
Agency of the Future Presentation - Mario Callaocasiconference
 
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...ocasiconference
 
Cic settlement summit presentation o nv8-day 1-no notes
Cic settlement summit presentation o nv8-day 1-no notesCic settlement summit presentation o nv8-day 1-no notes
Cic settlement summit presentation o nv8-day 1-no notesocasiconference
 
OCASI Summit Day 2 - Express Entry System 2014
OCASI Summit Day 2 - Express Entry System 2014OCASI Summit Day 2 - Express Entry System 2014
OCASI Summit Day 2 - Express Entry System 2014ocasiconference
 
Cic settlement summit presentation o nv8-day 2-fr
Cic settlement summit presentation o nv8-day 2-frCic settlement summit presentation o nv8-day 2-fr
Cic settlement summit presentation o nv8-day 2-frocasiconference
 
Using Community Research to inform Health and Social Policy for Immigrant And...
Using Community Research to inform Health and Social Policy for Immigrant And...Using Community Research to inform Health and Social Policy for Immigrant And...
Using Community Research to inform Health and Social Policy for Immigrant And...ocasiconference
 
Cic settlement summit presentation o nv8-day 2-no notes
Cic settlement summit presentation o nv8-day 2-no notesCic settlement summit presentation o nv8-day 2-no notes
Cic settlement summit presentation o nv8-day 2-no notesocasiconference
 
Express entry for candidates fr
Express entry for candidates   frExpress entry for candidates   fr
Express entry for candidates frocasiconference
 
A6 contribution agreement oct 23 semhar and carly
A6   contribution agreement oct 23 semhar and carlyA6   contribution agreement oct 23 semhar and carly
A6 contribution agreement oct 23 semhar and carlyocasiconference
 

More from ocasiconference (20)

Overseas - Pre Arrival Services (CIIP) - Thomas Hope
Overseas - Pre Arrival Services (CIIP) - Thomas HopeOverseas - Pre Arrival Services (CIIP) - Thomas Hope
Overseas - Pre Arrival Services (CIIP) - Thomas Hope
 
Naomi Alboim - New Directions in Refugee Re-Settlement
Naomi Alboim - New Directions in Refugee Re-SettlementNaomi Alboim - New Directions in Refugee Re-Settlement
Naomi Alboim - New Directions in Refugee Re-Settlement
 
Nouvelles Directive liées à l'installation des réfugiés - Naomi Alboim
Nouvelles Directive  liées à l'installation des  réfugiés - Naomi AlboimNouvelles Directive  liées à l'installation des  réfugiés - Naomi Alboim
Nouvelles Directive liées à l'installation des réfugiés - Naomi Alboim
 
Pre- Arrival Services - FR - Thomas Hope - CIIP
Pre- Arrival Services - FR - Thomas Hope - CIIPPre- Arrival Services - FR - Thomas Hope - CIIP
Pre- Arrival Services - FR - Thomas Hope - CIIP
 
Post- Secondary Programming and Services for Immigrants - Alex Irwin
Post- Secondary Programming and Services for Immigrants - Alex IrwinPost- Secondary Programming and Services for Immigrants - Alex Irwin
Post- Secondary Programming and Services for Immigrants - Alex Irwin
 
If you're not counted you dont count - Notisha Massaquoi
If you're not counted you dont count - Notisha MassaquoiIf you're not counted you dont count - Notisha Massaquoi
If you're not counted you dont count - Notisha Massaquoi
 
Using Community Research to inform Health and Social Policy for Immigrant and...
Using Community Research to inform Health and Social Policy for Immigrant and...Using Community Research to inform Health and Social Policy for Immigrant and...
Using Community Research to inform Health and Social Policy for Immigrant and...
 
Utilisation de la recherche communautaire - Brenda Roche
Utilisation de la recherche communautaire  - Brenda RocheUtilisation de la recherche communautaire  - Brenda Roche
Utilisation de la recherche communautaire - Brenda Roche
 
La recherce en collaboration sur l'immgration et l'établissement: la perspect...
La recherce en collaboration sur l'immgration et l'établissement: la perspect...La recherce en collaboration sur l'immgration et l'établissement: la perspect...
La recherce en collaboration sur l'immgration et l'établissement: la perspect...
 
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...
Les programmes et services d'enseignment postsecondaire pour immigrants - Ale...
 
Agency of the Future Presentation - Mario Calla
Agency of the Future Presentation - Mario CallaAgency of the Future Presentation - Mario Calla
Agency of the Future Presentation - Mario Calla
 
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...
The Importance of Research in the Immigrant and Refugee Serving Sector- Notis...
 
Cic settlement summit presentation o nv8-day 1-no notes
Cic settlement summit presentation o nv8-day 1-no notesCic settlement summit presentation o nv8-day 1-no notes
Cic settlement summit presentation o nv8-day 1-no notes
 
OCASI Summit Day 2 - Express Entry System 2014
OCASI Summit Day 2 - Express Entry System 2014OCASI Summit Day 2 - Express Entry System 2014
OCASI Summit Day 2 - Express Entry System 2014
 
Cic settlement summit presentation o nv8-day 2-fr
Cic settlement summit presentation o nv8-day 2-frCic settlement summit presentation o nv8-day 2-fr
Cic settlement summit presentation o nv8-day 2-fr
 
Using Community Research to inform Health and Social Policy for Immigrant And...
Using Community Research to inform Health and Social Policy for Immigrant And...Using Community Research to inform Health and Social Policy for Immigrant And...
Using Community Research to inform Health and Social Policy for Immigrant And...
 
Presentation du CIC
Presentation du CICPresentation du CIC
Presentation du CIC
 
Cic settlement summit presentation o nv8-day 2-no notes
Cic settlement summit presentation o nv8-day 2-no notesCic settlement summit presentation o nv8-day 2-no notes
Cic settlement summit presentation o nv8-day 2-no notes
 
Express entry for candidates fr
Express entry for candidates   frExpress entry for candidates   fr
Express entry for candidates fr
 
A6 contribution agreement oct 23 semhar and carly
A6   contribution agreement oct 23 semhar and carlyA6   contribution agreement oct 23 semhar and carly
A6 contribution agreement oct 23 semhar and carly
 

Recently uploaded

Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Sapana Sha
 
Class 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfClass 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfAyushMahapatra5
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsTechSoup
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeThiyagu K
 
General AI for Medical Educators April 2024
General AI for Medical Educators April 2024General AI for Medical Educators April 2024
General AI for Medical Educators April 2024Janet Corral
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3JemimahLaneBuaron
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxiammrhaywood
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Disha Kariya
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...christianmathematics
 
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfArihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfchloefrazer622
 
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Krashi Coaching
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...fonyou31
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdfSoniaTolstoy
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxheathfieldcps1
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...EduSkills OECD
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfAdmir Softic
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingTechSoup
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...Sapna Thakur
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)eniolaolutunde
 

Recently uploaded (20)

Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111Call Girls in Dwarka Mor Delhi Contact Us 9654467111
Call Girls in Dwarka Mor Delhi Contact Us 9654467111
 
Class 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdfClass 11th Physics NEET formula sheet pdf
Class 11th Physics NEET formula sheet pdf
 
Introduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The BasicsIntroduction to Nonprofit Accounting: The Basics
Introduction to Nonprofit Accounting: The Basics
 
Measures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and ModeMeasures of Central Tendency: Mean, Median and Mode
Measures of Central Tendency: Mean, Median and Mode
 
General AI for Medical Educators April 2024
General AI for Medical Educators April 2024General AI for Medical Educators April 2024
General AI for Medical Educators April 2024
 
Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3Q4-W6-Restating Informational Text Grade 3
Q4-W6-Restating Informational Text Grade 3
 
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptxSOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
SOCIAL AND HISTORICAL CONTEXT - LFTVD.pptx
 
Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..Sports & Fitness Value Added Course FY..
Sports & Fitness Value Added Course FY..
 
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
Explore beautiful and ugly buildings. Mathematics helps us create beautiful d...
 
Arihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdfArihant handbook biology for class 11 .pdf
Arihant handbook biology for class 11 .pdf
 
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
Kisan Call Centre - To harness potential of ICT in Agriculture by answer farm...
 
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
Ecosystem Interactions Class Discussion Presentation in Blue Green Lined Styl...
 
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdfBASLIQ CURRENT LOOKBOOK  LOOKBOOK(1) (1).pdf
BASLIQ CURRENT LOOKBOOK LOOKBOOK(1) (1).pdf
 
The basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptxThe basics of sentences session 2pptx copy.pptx
The basics of sentences session 2pptx copy.pptx
 
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
Presentation by Andreas Schleicher Tackling the School Absenteeism Crisis 30 ...
 
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptxINDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
INDIA QUIZ 2024 RLAC DELHI UNIVERSITY.pptx
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Grant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy ConsultingGrant Readiness 101 TechSoup and Remy Consulting
Grant Readiness 101 TechSoup and Remy Consulting
 
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
BAG TECHNIQUE Bag technique-a tool making use of public health bag through wh...
 
Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)Software Engineering Methodologies (overview)
Software Engineering Methodologies (overview)
 

Pd Cross Cultural Competencies In I&R D1

  • 1. Welcome to the OCASI Conference! Cross-Cultural Competencies in Information and Referral Faed Hendry Manager of Community Information and Training Findhelp Information Services 543 Richmond Street West Toronto, Ontario 416-392-4544 [email_address]
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. The Cultural Competence Continuum Cultural Proficiency Cultural Competence Cultural Precompetence Cultural Blindness Cultural Incapacity Cultural Destructiveness Positive Negative
  • 14.
  • 15.
  • 16.
  • 17. Culturally Specific Performance-Based Competencies Performance-Based Competencies Knowledge Skills Attitudes
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.  
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.  
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. CCR Participation in political parties Citizenship Voting Political Engaging in efforts to redefine cultural identity and values Adaptation of various aspects of lifestyle Cultural Accessing Institutions Engaging in Efforts to Change Institutions Established Social Network Diversity within Social Network Social Career Advancement Income Parity Entering the Job Market Financial Independence Economic Long-Term (Integration) Short-Term (Settlement) Dimension
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54.

Editor's Notes

  1. About CIT Partners 211 Launch – June 2002 Very successful – quarter of a million calls National vision