Time Management, Organization & Daily Routines are all vital to a successful person & business. If you're not spending the correct amount of time on the important things you're just wasting your time.

1. Time Management & Daily Routine
 Daily Routine ‘that works’
 Balance: Management & Sales
 Jack of All Trades
 Delegating Tasks to Others
 Organization: Sales, Office & Staff

2. Daily Routine
 Do you have a daily routine?
 Do you come in at the same time every day?
 What are the first 5 things you do?

3. Balance: Staff Sales
40%
25%
25%
10%
Staff Sales Responsibilities
GM/Marketing Manager
Assistant Manager
Front Desk
3rd Party
General Manager/Director of Marketing & Sales: Responsible for marketing & attracting new
business to the hotel. This will help bring in new clients & inquiries. Responsible for 25% of
reservations made by new groups, corporate clients or past clients that have been re-visited.
Assistant Manager: Responsible for overseeing all Front Desk sales & operations. 20% of all
reservations & sales should be done by the Assistant Manager.
Front Desk Staff: Responsible for handling ‘call-ins’ & on-the-spot rate negotiation. 45% of
business will come from call-ins that are new inquiries, repeat guests or current clients of the hotel
looking to make a future reservation.
3rd Party Bookings: 10% of business through Travelocity, Orbitz, Hotwire & Hotel Planner Group
Reservations. Only cost may be a 10% commission on any groups booked through these websites.

4. Balance: Management & Sales
 Schedule certain days/times to do Sales (Tuesday/Wednesday a.m.)
 Make certain days/times of the week ‘office time’ so your staff knows
you’re available.
 But make sure you give yourself some ‘closed door’ time to complete your work.
 Consistency will help staff communication & overall performance.
 Set up a game plan & EXECUTE! Stick with it & revisit it!

5. Routine that works
“Jack of All Trades”
To make your hotel successful you MUST put
yourself in every position at the hotel (mentally)
 D.O.S: Sales & Marketing, Area Updates & Leads
 AGM/Operations Manager: Ordering, Schedules,
Staff Management & Interaction
 FD/Housekeeping: Guest Service, Guest Interaction
& Hotel/Room Condition Updates
Take time out of your day to interact with each
department, check on the overall hotel status &
‘KNOW’ what is going on at your hotel.

6. Jack of All Trades:
Most Important Factor to Overall Success
•Wear Multiple Hats
•Don’t have to be an expert but
should be familiar.
•Be Willing
•To learn from others
•Be open to suggestions
•Be Available to Help
•Do what needs to be done
•Not above housekeeping

7. • Hotel reflects you!
• Corporate Relationships
• Staff Communication
• Business Sales
• Marketing & Strategy
• Guerilla Marketing
• Sales & Leads
• Partnerships
• Customer Service
• Guest Service Scores
• Competition
• Versatility
• Budget & Expenses
• Creativity & Personality
• Brand Awareness
• Family & Personal Balance
• Personal Activities
• Bonus Incentives
“Jack of All Trades”

8. Delegating Tasks

9.  Delegate - Don’t DUMP
 Find Correct Pieces & Utilize
 Make sure everyone is ‘in the know’
 Involved Staff feels more important
Delegate

10. Delegation=Teamwork

11. Delegation=Teamwork

12. Organization: Sales, Office & Staff
“A person’s office space is a good reflection of who they are”
•Is your office clean & professional?
•How do you feel when you’re in a person’s office & it’s a MESS?
•Would you buy from them or do business with them?
•Are you proud of your office & confident in its appearance?
•Would you feel comfortable if a client stopped by your office without notice?
•Can you find important documents & items in a timely manner?
•Does your workspace reflect your hotel’s image & what you preach?

13. DISORGANIZED
Disorganization won't do you any favors when it comes to getting things done
at work. You may spend several minutes every day looking for the right files
and papers you need to complete an assignment, or not be able to find them at
all. Creating a workspace that allows for easy organization is essential, whether
you work in an office or from your home.
NECESSARY ITEMS ARE OUT OF REACH
Do you have to walk halfway across your office to get to the printer? You're not
alone. Many workspaces make it hard to get work done by constantly
interrupting your flow, putting things you need to do your job in inconvenient
or impractical locations. It might sound strange, but it happens more than you
think.