Help Desk Solution- Albert

•

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Albert is a self-service help desk solution designed with IT professionals in mind. This is an infographic demonstrating how Albert helps reduce the volume of tickets sent to the help desk and reduce the resolution time of the tickets agents do receive.

Technology

TicketVolume
Time
Time
Issue Solution
1 hour
30 minutes
TicketVolume
Time
Time
Issue Solution
1 hour
30 minutes
GOOGLE
GOOGLE
ManualManual
Manual
EMPLOYEECHANNELSAGENTRESOURCETICKET
Helpdesk Agents have to
search through multiple
resources causing the resolu-
tion time to increase.
With Albert Helpdesk
Agents spend less time
searching for a solution.
Throughout the day ticketing
volume increases to an
unmanageable point.
Because Albert is available
to all employees, solutions
can be found easily;
decreasing the number of
tickets that escalate to the
Helpdesk.

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