2. Questions To Newcomers
1-Adınız?
2-Nerelisiniz?
3-Hangi liseden geldiniz?
4-Bu okula gelmeden önce İstanbul’u biliyor muydunuz?
5-İlk gelişinizde okulun yolunu kolayca bulabildiniz mi?
6-Üniversiteye kayıt için geldiğiniz ilk anlarda kendinizi nasıl hissediyordunuz?
7-Kayıt işlemlerinin yapılacağı spor salonunu bulmakta sorun yaşadınız mı?
8-İşlemlerin spor salonunda yapılmasından memnun muydunuz? Daha iyi bir yerde yapılabileceğini
düşünüyor musunuz?
9-Daha önce tek başınıza bir takım evrak işleri ya da belgeler ile ilgilenmiş miydiniz?
10-Okula kayıt olurken işlemlerinizi kendiniz mi yaptınız?
11-Aileniz işlemlere yardımcı oldu mu?
12-Kayıt sırasında gerekli olacak belgeleri nasıl öğrendiniz?
3. Questions To Newcomers
13-Bunun size nasıl bir yararı oldu?
14-Bu öğrenimin daha kolay bir yolu olabileceğini düşünüyor musunuz?
15-Kayıt için geldiğinizde eksik belgeniz var mıydı?
16-Var ise neden? Eksiklerinizi nasıl tamamladınız?
17-İşlemlerinizi geciktiren başka bir olay yaşadınız mı?
18-Kaydınızın tamamlanması ne kadar sürdü?
19-Siz ne kadar sürmesi gerektiğini düşünüyorsunuz?
20-İşlemleriniz sırasında yetkili kişilerden ihtiyacınız olan yardımı bulabildiniz mi?
21-Kayıt sırasında hiç unutamayacağınız bir olay yaşadınız mı?
22-Kaydınız tamamlandığında kendinizi nasıl hissediyordunuz?
23-Bu süreçte kesinlikle değiştirilmesi gereken problemler olduğunu düşünüyor musunuz?
24-Okula gelmeden önce bölümünüzü yeterince tanıyor muydunuz?
4. Questions to Newcomers
25-kayıt sırasında bölümünüzle ilgili bilgi almak ister miydiniz?
26-Kayıt öncesinde kayıt işlemleri ve bölümünüz ile ilgili bilgiler içeren bir video izlemek ister
miydiniz?
27-Okuldaki herhangi bir yere kayıt olurken bir problem yaşadınız mı? (yurtlar,sağlık
merkezi,kütüphane)
28-Kayıt sürecini daha iyi hale getirebilmek için istek ve önerileriniz var mı?
29-Sihirli bir değneğiniz olsa kayıt sürecinin nasıl yaşanmasını isterdiniz?
5. Newcomer 1:Melisa Şahin
-could not find the university (from Bursa)
-process lasted a half hour
-can be less, like 15-20 minutes
-did not do any legal proceeding before, registration is the first
-learned the necessary documents from the letter coming to home
-before the registration, excited
-after the registration, feeling grown
-good in sport center, because it is wide
-working students were smiling
-still does not know how she can go from somewhere to other
-magic wand: She wish to know university’s whole settlement plan in advance.
6. Newcomer 2:Merve Alpakın
-learned the documents from internet and facebook.
-lasted 10 minutes
-before excited and grown, after relaxing
-people are smiling
-organization is good
-good to get Müze Kart
-too much gifts given
-too much library presentation
-” The process could not be better”
-magic wand:Ösym would make the registration automatically
7. Newcomer 3:Sinan Karaçam
-learned the documents from the letter
-the letter is helpful
-lasted a half hour,
-time is good, it can be at least 20 minutes
-before excited, after relaxing
-sport center is good
-there may be a student for every family, and he or she may control the documents before the
process.
-magic wand:it may make from the internet, and we would not need to come to school
8. Newcomer 4:Deniz Betül Şahin
-could not find the university (from Istanbul)
-the letter did not arrive
-called the school and learned the necessary documents from e mail
-informing should be both with letter and e mail
-lasted 15-20 minutes
-sport center is good
-students are warm and concer ned
-the university is student-centered
-after registration, felt grown
-in registration a health center file should be open for every student
-”when I went to health center, I was dying, they asked me thousands of questions”
-generally process is good
9. Newcomer 5:F. Elif Albayrak
-her brother is studying in this university
-he helped everything
-the letter did not arrive
-learned from the internet and facebook
-facebook group is helpful because people ask questions that can be helpful for everyone
-lasted approximately an hour, because she did not get the letter, she had lacking documents
-before excited, after tired
-sport center is good
-people are helpful
-it can be easier to reach the documents
-university’s web site is complicated
-magic wand:registration without coming to school
10. Statistics
-Before the registration, 100% of the
newcomers want to watch a video about how
the registration process will be useful and
informative.
-3 out of 5 wish to check in without coming to
school.
-2 of them could not find the university easily.
11. Statistics
- All newcomers are excited before the
registration.
- 3 of them felt grown after registration,
2 of them felt relaxing.
- Process is averagely 28 minutes.
- They think it should be 15-20 minutes.
12. Statistics
-All of them said that sport center is good for
registration.
-2 newcomers did not get the letter containing
information about the registration.
-For all, it is a common thinking that working
students are so helpful and concerned.
13. Questions to Gökçen Baruh(same
questions with other groups)
1-Kayıt süreci nasıl gerçekleşiyor?
2-Süreç ile ilgili aklınıza gelen ilk problem nedir?
3-Öğrencilere kayıt sırasında gerekli olacak belgeler nasıl bildiriliyor?
4-Exchange öğrencilere de aynı paket gidiyor mu?
5-Öğrencinin eksik bir belgesi olması durumunda ne yapılıyor?
6-Yani siz bu sürecin sorunsuz olduğunu mu düşünüyorsunuz?
7-Her sene problemlerin neler olduğu araştırılıp yeni düzenleme yapılıyor mu?
8-Kayıt neden okulda yapılıyor? Yeni gelenlerin okulu görüp tanımaları için mi yoksa kayıt
günlerinde öğrencilere çalışma imkanı sağlamak için mi?
9-Islak imza atılması zorunlu mu?
10-Yabancı öğrencilerin kayıtları nasıl yapılıyor?
11-Call centera genellikle ulaşılamıyormuş, neden?
14. Gökçen Baruh
-Process is systematic and fast, especially in comparison with public universities
-a letter that contains all required information is sent to newcomers’ homes
-sometimes, letters cannot arrive them, but it is because of ÖSYM
-people do not read the letters. that is why they may have problems
-students and parents call to ask questions whose answers are already given in the letters.
-call center may become larger with more working students
-process is good but parents cause problems
-parents should not be able to enter sport center. previously they could not, there was no problem
-security and students help
-there is a mobile Yapı Kredi bank
-increased the number of printer
15. Gökçen Baruh
-only for the students who suspend registration, there can be problems, but we already
communicate with them.
-registration process is different for exchange students, and it is also unproblematic
-it is YÖK’s necessity to make registration in the university
-wet signature is needed
-even in USA, registration is made by going to universities, not online
-they think to create podcasts and sent them to newcomers with the letters
16. What I learned from these interviews
-newcomers have to come to the university for registration
-we should create a tool that begin from home to postregistration
-the tool should contain whole university settlement,
because some people can not find even the school
(navigation)
-letter is not enough. also online information is necessary
17. What I learned from these interviews
-informative videos can be created for pre-registration
-parents cannot interfere the process(user-centered)
-the tool should include other registration processes
(health center files)
18. Questions to Esra Aykut
- Kayit sureci hakkinda genel bir verirmisiniz?
The registration process starts with the guide that the student received. They need to get an online
print out and the print out should be signed by the student. The diploma from high school and the
record need to be delivered to the school.
- Ogrenciler kayit surecinde nasil bir prosedur izlemesi gerektigi konusunda bilgililer mi ?
They are informed about the process from the guide they received. So they must know.
- Buna ragmen yonlendirilmeye ihtiyac duyuluyor mu?
Yes most of the time because students and parents are very exited about the process. They want to
make sure. So they need guidance.
Learning: from 2 & 3, the information is not so effective as it is thought to be, even though the was
given through mail.
19. - Kayit surecinde gozlemlediginiz kadariyla yasanan diger problemler nedir?
They used to be cues but now we moved the registration process from food hall to sports hall.
-Degistirilmesi gerektigini dusundugunuz bir nokta var mi yoksa sorunsuz mu ?
First of all, the process should take place in one and only place in order to keep everyone together
at the same time. As I said before , it was in food hall but now it is held in sports hall. It is more
vast and accommodate newcomers with ease. I think this is the optimum condition, we gathered
all the departments at the same place.
-Siz universiteye kayit olurken kayit sureci nasildi, karsilastirirsak?
It may even took two days. I am from Bogazici. Sometimes I needed to go other campuses to get
the a paperwork done. So I think taking it down to max.30 min is good. It could be better ofcourse
but its good.
20. -Engelliler icin bir kolaylik var mi ?
Not yet, we assign people to help them. I think we are insufficient at that point.
Learning: Inadequate in terms of disabled service.
-Ogrencinin yerine bunu yapabilecek biri var mi ?
No, unfortunately students need to be here physically during the registration process.
Learning: Make the registration process more enjoyable and exciting for the student
-Kayit sureci okul bunyesindekileri nasil etkiliyor ozellikle kayit kabul departmanini?
Before the registration this office becomes chaotic. There is a lots of paperwork. Everywhere is ful of
paper. It is very exhausting for us.
Learning: Department is unhappy with the oversized paperwork looking for ease both in terms of
time and paper.
21. -Kayit surecini alternatif bir sekilde gerceklestirebilir miyiz?
No, I don’t thinks so because we have orientation process, otherwise it would not make any sense.
-Sizce ogrencilerin kayit surecindeki beklentisi nedir ?
Actually, they are not aware of the process they are so excited about the being an university
student. Both parents and students want to get it over with it successfully.
22. Learning & Observations
-The guide is not much informative or effective
-There still might be cues during registration
-All departments at the same place, speeds the process
-The process is seem to be in an optimum situation as far as the university offer
-Inadequate in terms of disabled service
-Since the students have to appear for registration
-Oversize paperwork for the department
-Time and paper consuming
-Orientation and registration have to be separate
-The process should be quick and successful
23. Ozge Genc (Newcomer and Graduate Program)
-Kayit surecinde yasadigin problemler neydi?
From a newcomer perspective the application form is quite complicated. It was a eight page long
application and I was not aware of the length. I should be aware of the length.
There was a save button and next button. If I save will I go to next page or the whole document will
be saved. I clicked on back button all information is deleted and I have to retype my TC kimlik no all
over again. Which is time consuming.
-Fakulten hakkinda yeterli bilgiye sahip miydin? Ya da sence indergraduate lar bunun bilincinde mi?
I knew about my faculty and what my major is about but I could be informed better. Especially
undergraduates needs to informed better.
24. -Arayuz tasarimcisi kimliginle baktiginda neler goz onunde bulundurulmali ve nelere dikkat edilmeli?
As an Interface ID you need to know who the actors are: Students, professionals, staff and
especially newcomers because they have the freshest memory, you need to ask cognitive
questions in order to understand the problem. Sometimes the current process does not give the
sufficient information try another relevant process such as library or dorm registrations. The most
important thing is to design an interface that is understandable and simple. The stages must be
clear. The button or whatever is applied should be easily used. So it should be user-friendly. If the
tool is designed for disabled people it should also be used by other people. This is a important
point. This where accessibility comes in.
25. -Tasarim surecini nasil incelemeliyim?
The design process should be examined in three stages in this case:
Pre-registration : pre-registration stage you should consider the guide which has sent home before
the student comes to school,
Registration
Post-registration.
If you think PHASE BY PHASE you can achieve a WHOLISTIC service. For instance, if we consider
the pre-registration process. The newcomer can be informed before he arrives to school or in
order to avoid paperwork chaos what can we do? If you do this approach phase by phase you can
have an integrated service.
26. -Eklemek istedigin bir sey var mi?
The steps in Design should be like this:
Onceliklendirme (Problemi anlamak)
Gercekleme (Somutlama yaptigimiz ornegin bir benzeri de dunyada var mi?)
Fazlara ayirma
Kullanici arastirmasi
Kullaniciya somut orneklerle gitmek
Dogrulama (ornegin digerleri tarafindan kabul edilmesi)
Somut ornekleri test etme (Oneri dogru calisiyormu?)
27. Learning & Observations
-Understand the actors; students, profs, staff and newcomers
-The application form is quiet complicated and bad designed.
-Be Simple and convenient
-Be visually appealing
-Use striking colors to catch attention
-Design to be fast and enjoyable
-Finding an answer is not always possible try to ask questions about other registrations like the
Library and Dorm
-Not enough information about the Faculty that the newcomer is applying
-The design process should be done in phases: The Guide received from mail, pre-registration,
registration and post-registration
-Always consider you are making a human centered design
-Accessibility
28. Inspirations
-An informative guide about the pre-registration, registration and post-registration. With a good
visual material ( informative images or video or a Barco vision of the university)
-Information about the major and faculty the student applying
-Creating an integrated tool
-A tool that is relevant to other registration processes (Library,Dorm)
-If possible the tool that is not only used in registration process but have other functions, replacing
Kuais and becomes like an ID of the student from the registration to graduation
-Navigation and Tracing implementation
-Tool that gives notifications.
-An access to the pool of all necessary paperwork.
-A siri like interactive device for blind newcomers and students.
29. Our Strategy
- A tool that speeds the process
- Informative
- Integrated
- User friendly
- Create awareness of the stages (pre-post and registration)
- Enjoyable and exciting with good visuals and videos.
