My Updated CV June 2014

1. CV Mohammed M R Talukdar
Last updated:26 June 2014 1
Keyword & Metadata for SEO & ATS Optimisation:
As an Enterprise Architect or Technical Architect I had responsibility for ensuring the completeness (fitness-for-purpose) of the architecture, in terms of adequately addressing all the
pertinent concerns of its stakeholders; and the integrity of the architecture, in terms of connecting all the various views to each other, satisfactorily reconciling the conflicting concerns of
different stakeholders, and showing the trade-offs made in so doing
Business Analysis and Requirements: probe for information, listen to information, influence people, facilitate consensus building, synthesize and translate ideas into actionable requirements,
articulate those ideas to others. Identify use or purpose, constraints, risks. As architect I participates in the discovery and documentation of the customer's business scenarios that are driving
the solution. As Solution Architect I am responsible for requirements understanding in the architecture specification. Produced documentation of design decisions for application
development teams or product implementation teams to execute.
 Designs technology development plans and a vision for the organization; stays informed on and monitors technology trends, directions, and uses throughout the industry.
 Leads internal experimental and pilot projects to determine the applicability, functionality, and viability of applying new technologies to particular business issues.
 Collaborates with other top-level management and technology heads across the company while taking an active role in determining overall company technology and
development strategies.
 Directs, motivates, develops, and oversees the performance of the management team and key staff members.
 Leads in the implementation of EA strategies and best practices to support business objectives, while focusing on business process design, solutions, information gathering and
technology utilization.
 Provides guidance to enterprise architects on defining technical service capabilities, design attributes, draft enterprise profiles and segment architecture; controls risks and solves
complex issues related to EA.
 Maintains relationships with stakeholders, addresses stakeholder requirements and provides clients consultations to shape the future success of EA.
 Provides EA support by directing teams in baseline, target and roadmap development, transition planning, system and security management and segment architecture.
 Develops and assesses the strategies of enterprise architecture and roadmaps development.
 Leads IT research and development groups that design business application architecture, data and technologies, for multiple departments and platforms.
 Makes recommendations, gains approval, and develops implementation strategies for new technologies.
 Evaluates and recommends product selection to ensure that organizational goals for security, reliability, and performance are achieved.
 Mentors juniors to create multiple application designs on multiple technology platforms.
 Designs technology development plans and a vision for the organization; stays informed on and monitors technology trends, directions, and uses throughout the industry.
 Leads internal experimental and pilot projects to determine the applicability, functionality, and viability of applying new technologies to particular business issues.
 Collaborates with other top-level management and technology heads across the company while taking an active role in determining overall company technology and
development strategies.
 Directs, motivates, develops, and oversees the performance of the management team and key staff members.
 Leads in evaluating and selecting emerging application design tools and techniques.
 Directs the development of technical standards and platforms for application design.
 Consults to others on the technical design of high-impact, multi-technology complex applications.
 Provides application architecture consulting and educational support to associates and business line areas.
 Contributes to the establishment and implementation of best practices for application design.
 Directs human resources, budgeting plans and business goals within the architecture framework.
 Negotiates with executive management of clients on long-term collaboration, especially for enterprise architecture model maintenance.
 Develops a technology deployment group to standardize how technology is applied within architecture modeling.
 Predicts new market technological requirements; adjusts existing methodologies to meet client needs.
 Constructs strategic partnerships with technology vendors.
 Leads the formatting of enterprise architectural models after NIST (National Institute of Standards and Technology).
 Communicates with customers on business requirements; builds and maintains a level of abstraction between services and underlying technologies, in a reliable and scalable
way.
 Develops and supports SOA processes, practices, and tools. Leads in the transition from object-oriented and component methodologies to SOA.
 Translates business models to specific platform-dependent models needed for construction. Participates in the design of the distributed computing service networks.
 Participates in the transition of the application of web service technologies both within the enterprise and with business partners.
 Provides subject matter expertise and solutions on comprehensive technology issues for internal and external customers.
 Leads in the design, testing and technology implementation of technical projects, while collaborating with senior IT staff.
 Consults on client requirements and proposes technology solutions and business cases; guides in evaluating, selecting and utilizing new and existing tools and techniques.
 Ensures that the design and implementation of technologies are compliant with existing standards and processes.
Linkedin Profile: http://www.linkedin.com/in/mohammedtalukdar
Harrow Middlesex United Kingdom
Married, British, D.O.B: 15/02/1971, Clean Driving Licence
Tel: 0701 701 8818 Mob: 07540779379 E-mail: mohammed.talukdar@gmail.com
UK Security Cleared – SC Level Clearance
PERSONAL PROFILE
As a Management Consultant and Enterprise Architect, I pride myself in not knowing all the answers but knowing how to find them quickly! With
over 25 years of experience in building, driving and motivating business & technology teams to CHANGE, ACHIEVE and SUCCEED through
Creative Vision, Strategic Alignment, Governance and Thought Leadership! Making business aspirations change into a reality through
Facilitation and Adoption of: Cloud, Mobility, Big Data & Social Media strategies gives me the greatest satisfaction. I enjoy the challenge of
taking strategy and making it happen with a strong Solution and Delivery Focus.
I embrace innovation and constantly seek new ways to use Technology and Trends to solve Business Problems.
CRITICAL MANAGEMENT, PROFESSIONAL & TECHNICAL COMPETENCES

BUSINESS & IT STRATEGY ALIGNMENT  ENTERPRISE ARCHITECTURE & DESIGN TOGAF, MODAF & ZACKMAN
BUSINESS TRANSFORMATION PROJECT MANAGEMENT (PRINCE II & PMI) CHANGE MANAGEMENT
SYSTEMS INTEGRATION TECHNICAL DESIGN AUTHORITY SOLUTIONS ARCHITECTURE
SERVICE ORIENTED ARCHITECTURE (SOA) APPLICATION DEVELOPMENT (J2EE & .NET) AGILE (SCRUM & AUP)
 IT OUTSOURCING/BPO PROCUREMENT/ CONTRACT NEGOTIATION BID MANAGEMENT
ENTERPRISE MOBILITY 4G/LTE MOBILE STRATEGY NETWORK INFRASTRUCTURE
ICT INFRASTRUCTURE  DATA CENTRE STRATEGY  CLOUD SOLUTIONS: SAAS, PAAS & IAAS
 BIG DATA, BI, MI & ANALYTICS IT SECURITY MANAGEMENT  ERP & CRM
 IT GOVERNANCE, COBIT & CMMI IT AUDIT & DUE DILIGENCE MERGER & ACQUISITIONS
FINANCIAL CONTROL & BUDGETING MATRIX MANAGEMENT ITOPERATIONAL MANAGEMENT
BUSINESS PROCESS MANAGEMENT  LEAN SIX SIGMA ITIL 3 SERVICE MANAGEMENT
 VENDOR MANAGEMENT  LOGISTICS & SUPPLY CHAIN E-TOM, NGOSS, OSS & BSS
KEY PROFESSIONAL ACHIEVEMENTS
 Business Assurance of Design and Architecture of end to end Solution for Reliance Jio Infocomm Ltd Customer Service Technology
Strategy from Contact Centre to Self-service for the Largest Pan India rollout of 4G Digital Mobile Services and Fixed-line Services.
This included the planning and delivery of a fully Omni-Channel distributed solution ready for commercial launch across 400
distributed contact centres with diverse languages and demographics with the introduction of Customer Experience Innovations
including: Social Media, Video Chat & May Day capabilities. Combining Agile Project Management in technology delivery with
Merchants Design, Build Operate & Transfer (DBOT) framework for world class Contact Centre delivery to ensure the business and
technology are aligned.
 Created Technology Strategy & Roadmaps for the UK Ministry of Defence (MoD) to advance Business Strategy alignment with
technology and innovation as th MoD transition from existing multi billion pound defence contracts (like DII) to a future harmonised
DCNS contract model based on MoD Architecture Frameworks (MODAF), Defence Industry Best Practices, Analyst Reports, and
Vendor Technology Innovations. Engaged with Senior MoD Stakeholders through requirements workshops, technology forums and
presentations focused on transformation strategy and impact from: Cloud, Mobility, Big Data and Data Analytics to help shape
future UK Defence Capabilities.
 Created Framework Enterprise Active Directory, Desktop imaging (110k users) and Security Strategy for ArcelorMittal.
 Prepared assessment for integration with Red Prairie for Warehouse, Supply Chain & Logistics Applications for Telent (Formally
Marconi). Introduced Enterprise Architecture Framework creating EA Blueprints and Roadmaps utilising: CSC Catalyst methodologies
Created EA repositories including; AS IS and TO BE Architectural documents to assist major ERP Transformation programme and
consolidation of mergers/acquisitions and joint venture programmes (with British Telecom – Open Reach).Prepared technical
assessment for Cloud bases services: Storage and Servers and assisted with Business Case for Cloud Migration. Also reviewed
enterprise mobility strategy for field engineers using SOA integration with legacy logistics applications and Oracle e-Business Suite –
Focused on CRM Process Consolidation

2. References available on request Last updated:26 June 2014 2
 Implemented Multi-million Euro Cost Reduction Programme for Bombardier through EA governance, operational efficiencies,
vendor management and technology innovations: Network Rationalisation, Data Centre Consolidation, Unified Communications &
Cloud Computing Strategies. Identified all areas where Cloud Services could be used to reduce costs out as low hanging fruit
opportunities and develop long term Cloud migration roadmap - Included SAP Infrastructure Virtualisation & Application Consolidation,
Storage Consolidation Strategy (Data Deduplication, Storage ILM & Archiving)
 Created SOA based Blueprint Architecture for the World Class Self-Service (WCSS) Programme for Vodafone UK with multiple
channels including: Speech enabled IVR, SMS and Web - enhanced customer experience and resulted in significant Contact Centre
Cost reduction of over £15m/year. The WCSS Blueprint was adopted by other Vodafone businesses globally and incorporated into
Vodafone Global ITA Framework.
 Developed Architecture and Contact Centre Strategy for British Gas Services to deliver an enhanced customer experience while
enabling call centre process innovations and cost reductions totalling £10M/year. Created BGS mobility strategy for service engineers.
 Architected, designed and implemented a multi award winning offshore Contact Centre and CRM solution for Centrica
Telecommunications.
 Designed and architected integration with 3rd party logistics organisation 20/20 for supply and repair of mobile handsets leading to
successful launch of MVNO brand for Onetel.
 Managed IT Systems for Onetel: - Major Data Centre Build, Migration and Consolidation projects for DR, Post merger/acquisition and
Cost Reduction – Included all Server, Storage and Network Infrastructure.
 Infrastructure, Security and Network audit and due diligence activity during several Mergers & Acquisitions: Onetel, Centrica
Telecommunications, Iomart, Telco Global & Rednet.
 Post Merger/Outsource Integration and IT/Security Audit: Centrica, Rolls Royce (KSA) and Ratheon (MENA)
 Authored a number of Strategic Papers including: Cost Reduction Strategies in the Insurance Industries, Hosted Contact Centres
– A Paradigm Shift, Implementing an Enterprise Architecture within an ‘Asset Light’ telecoms infrastructure model, Impact of 21CN on
LLU, Cost Reduction Strategies for CIOs, Delivering Innovation Centres in Defence, and Access Strategies; Mobile and IMS.
PROFESSIONAL EXPERIENCE
LEAD TELECOMS & TECHNOLOGY CONSULTANT
MERCHANTS (A DIMENSION DATA BUSINESS) 2014 TO PRESENT
EXPERIENCE & RESPONSIBILITIES
 As the Lead Telecoms &Technology to Merchants Design, Build Operate & Transfer (DBOTTM) programme for Reliance Jio Infocomm
Ltd Customer Services Division (CSD) I was responsible for the Design and Architecture of the technology solution for the contact
centre and self-care strategy. Reliance – One of India’s largest organisations is launching the largest Pan Indian 4G National Digital
Mobile Service along with Fibre based Fixed line Services and wishes to differentiate from existing mobile operators with a world class
customer service experience and I was required to design and build a solution which was based on next generation technologies and
customer experience innovations unique to India and a first globally at this scale.
 Combining Agile Project Management in technology delivery with Merchants Contact Centre (DBOTTM) framework for World Class
Contact Centre delivery to ensure the business and technology remain aligned. Ensure that successive Agile drops meet the
requirements of the Business – Both Functional and Operational.
 Design Omni-Channel Contact Centre and Self Service Solution – including Social Media, Video Chat & May Day
capabilities
 Design Distributed Contact Centre – 4 Regional Centres and 400 Local Centres across India (10,000 agents)
 Integration with next generation OSS & BSS applications (Agile Development Methodology) to (DBOTTM) waterfall
operational framework for World Class Customer Services
 Integration with next generation 4G (LTE) networks and mobile device apps for self-service

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LEAD TECHNOLOGIST (ENTERPRISE/SOLUTIONS ARCHITECT)
HEWLETT PACKARD ENTERPRISE SERVICES 2013 TO 2014
EXPERIENCE & RESPONSIBILITIES
As the Lead Technologist to The ATLAS Consortium Programme to deliver the Defence Information Infrastructure (DII) a secure military
network owned by the United Kingdom's Ministry of Defence (MoD) (At an estimated cost of £7.1bn DII is one of the largest ICT
infrastructure programmes in Europe.) I am responsible for developing and shaping the Technology Strategy and Roadmaps for the MoD for the
next 6 years. My remit is to look ahead at emerging technology and industry trends and identify those technologies and innovations that would
be of highest impact and business benefit to the MoD and when they might intersect with current and planned technology deployed programmes
and projects. The prime objectives are to allow the MoD to assess strategic technology derived opportunities to deliver significant benefits and
advantages in operational efficiencies, deployment capabilities and cost reduction. After careful review of existing MoD technology assets in
Data Centres, Hosting and Mobility the following Strategy and Roadmaps were delivered:
 Mobility – Vision for MoD from 2014 to 2018
 Cloud – Impact to MoD Datacentres and Services 2014 to 2018
 Identifying key Trends and Opportunities for Business Transformation by migration from current Hosting models to
hybrid cloud models incorporating: PaaS, IaaS and SaaS.
 Identifying ROI and Risks to achieving successful migration to Cloud
 Aligning to MoD ICT Strategy for Cloud adoption and alignment to Government G-Cloud Strategy
 Big Data – Opportunities and Relevance to Defence
 Social Media – Threats and Opportunities in Cyber Warfare
STRATEGIC MANAGEMENT CONSULTANT (CIO PRACTICE)
CSC – GLOBAL BUSINESS SOLUTIONS 2009 TO 2012
EXPERIENCE & RESPONSIBILITIES
As Principal Leader: Enterprise Architect and Consultant – I was responsible for end to end client engagement in the Finance, Telecoms, Media,
Utilities, Retail and Public Sector. Consulting at CxO level I was focused on helping organisations develop, pursue and achieve business targets
through alignment of business strategy and technology best practices. Assisted in identifying and adopting new technologies and process to
address business issues from: Business Transformation, Implementation of Enterprise Architecture frameworks, IT & Security Audits,
Cost Reduction, Operational Efficiencies, Business Growth, Regulatory Compliance and Innovation.
 ArcelorMittal: Architect Global End User Computing Strategy (110k users) Period: Jan 2012 - Present
 ArcelorMittal: Architect Unified Communications Solution Period: Oct 2011- Dec 2011
 Verizon: ETOM and Business Process Architecture for Billing & Collection Period: Aug 2011 - Sep 2011
 Royal Sun & Alliance: White Paper - Strategic Cost Reduction in the Insurance Industry – Applying Big Data Analytics to
Fraud Detection and Prevention
Period: Jul 2011 - Aug 2011
 Dart Group: Technical audit of IT Systems Period: Jun 2011 - Jul 2011
 MOD (SPVA): Bid Solutions review and Technical audit Period: Apr 2011 - Jun 2011
 Raytheon (MENA): Network & Security Audit EA Review Period: Feb 2011 - Apr 2011
 Rolls Royce KSA: Network & Security Audit Period: Jan 2011
 Bombardier: IT Cost Reduction Programme
 Migration to Cloud Services and SAP Infrastructure Virtualisation (40M Euros Savings)
Period: June 2010 - Dec 2010
 Telent: Enterprise Architecture, SOA, ERP, CRM & Cloud Strategy Period: Feb 2010 - June 2010
 Identifying key Cloud based Business Transformation opportunities
 Integration of Oracle e-Business Suite with RedPrairie WMS & TM
 Integration with BT OpenReach Joint Venture Workforce Management, WMS and Fleet Management Systems
 GCHQ: Create White Paper on Building a Technology Innovation Centre – How to Harness Big Data & Data Analytics
Period: Jan 2009 – Mar 2009
 Sidra Hospital RFP Bid Qatar Period: Dec 2009
MANAGING CONSULTANT & PRODUCT MANAGER
CABLE & WIRELESS 2007 TO 2009
EXPERIENCE & RESPONSIBILITIES
As Managing Consultant I was responsible for managing a team of Network Solutions Architects and Consultants – responsible for end to end
client engagement in the Utilities, Finance, Media, Retail and Public Sector. Motivating and leading a team of architects and solutions
consultants to deliver solutions from bid through to implementation. I was also instrumental in driving new propositions through the product
development process.
 Product Manager for Contact Centre portfolio: P&L 250m GBP responsible for product development launch and proposition
development with sales organisation to grow contact centre portfolio into new and existing clients.
 Introduced a consultancy based professions framework to enable better utilisation, training and career planning for the multitude of
technical consultants in the C&W business
 Implemented closer coordination with the sales and account management teams both in the sectors and cross sectors to drive better
resource planning and forecasting

4. References available on request Last updated:26 June 2014 4
 Helped to raise the bar within the presales technical community by engaging with clients on high value bids demonstrating thought
leadership and business acumen - strong client facing role.
 Pioneered Business Transformation and Cost Reduction Programmes for a number of major clients including:
o Centrica: WAN, LAN and Contact Centre Outsource
o Aviva: Datacentre, WAN, LAN, Unified Communications & Contact Centre Outsource
o RBS: Datacentre, Hosting, WAN, LAN & Contact Centre Outsource,
o RSA: Datacentre, Hosting, WAN, LAN, Conferencing, Mobility and Contact Centre Outsource
o AXA: Contact Centre Outsource (RFP Bid)
o LloydsTSB Asset Finance: Hosting, WAN, LAN, Conferencing, and Contact Centre Outsource
o LSDG: Contact Centre Outsource
o Tesco: Datacentre, WAN, LAN, Unified Communications and Mobile Communications
o Trinity Mirror: Datacentre, Hosting, WAN, LAN Outsource,
 Solutions delivered include: Data Centre Virtualisation, Consolidation and Migration, Hosting Services, Global WAN Consolidation,
VoIP Convergence, Cost Reduction Strategies, Contact Centres and Network Optimisation. My role consisted of Lead Architect and
Presales Consultant but often included Project and Programme Management of Key Strategies, Vendor Negotiations, Product
Evaluation, Business Case creation and Proof of Concept delivery.
PRINCIPAL CONSULTANT – TECHNICAL/SOLUTIONS ARCHITECT
DETICA GROUP PLC - JULY 2006 TO JULY 2007
EXPERIENCE & RESPONSIBILITIES
Strategic consulting (Enterprise Architect) within Telecommunications and Media Practice. Consulting with the clients’ senior business
stakeholders and technical management. I developed and presented complex technical and business solutions including the development of
blueprint SOA architecture frameworks, business cases and complex TCO and ROI models for clients including:
 British Gas Services – Developed a five year CRM and Call Centre Technology Strategy and Architecture (Delivered 17.5M GBP
Savings). Introduced technology from Red Prairie for Service Fleet Management & Logistics
 Vodafone Architecture Group - World Class Self Service (WCSS) Contact Centre Programme: Produced WCSS High Level
Blueprint Architecture aligned with the Vodafone Global IT Architecture Framework – Delivered 15M GBP Savings harnessing latest
Voice XML and Big Data Analytics tools (Teradata)
 Vodafone Enterprise Business Unit - Customer Management: Call Centre QA Reporting – Evaluated the Architecture of various MI
and Reporting applications suitable for QA Reporting of Call centre agents
STRATEGY & INNOVATION – TECHNOLOGY STRATEGY CONSULTANT
AOL UK - JANUARY 2006 TO JULY 2006 (CONTRACT)
EXPERIENCE & RESPONSIBILITIES
I was responsible for creating a strategic technology vision – Enterprise Architecture for AOL (UK) Ltd. with regard to:
 BT Group and their 21CN Programme
 Ofcom, the TSR, and AOL’s relationship to BTW/Openreach
 AOL’s Next Generation Network Strategy & Transformation - Blueprint
 AOL’s positioning with existing 3rd Party OLOs : Gamma, NTL and potentially new partners
Achievements
 BT 21CN Programme:
o Surfaced potential systems architecture, standards, principals and best practices AOL wished to champion or influence at a
forum level and within BT Bilateral discussions.
o Identified areas of immediate impact and risk to existing systems and future AOL programmes.
o Identified specific wish list of opportunities resulting from 21CN and matched existing product roadmap within AOL
UK/Europe to 21CN programme
o Identified technology requirements to deliver potential new products and services.
o Summarised relevant information from industry analysts – Gartner, Forester, Enders, Ovum etc. (Where existing
relationships are not present – recommended named analysts, experts/organisations for engagement and input!
 NGN Strategy:
o Identify opportunities to increase productivity and profitability through technology innovation based on 21CN and NG
networks – New product and services
o Worked on developing Next Generation Access Strategy & Architecture
o Evaluation of Next Generation Network Platforms - Core and Access
o Transformation from Legacy Transmission to IP over NG Copper, Fibre and Wireless Technologies in the local loop.
ENTERPRISE ARCHITECTURE STRATEGY MANAGER
CENTRICA TELECOMMUNICATIONS LTD (ONETEL) CARPHONE WAREHOUSE - JANUARY 2003 TO DECEMBER 2006
EXPERIENCE & RESPONSIBILITIES
I was responsible for the development of technology strategies to underpin the business strategy. Evaluate and select new and emerging
technologies. Architect and design new technology solutions with the objectives of:
 Managing IT Budgets – Capex & Opex
 Reducing operating costs

5. References available on request Last updated:26 June 2014 5
 Increase productivity and profitability through technology innovation
 Identify and developing new product strategies from new technologies and convergence of IP technology
 Business growth – Scalability and flexibility in solutions designs
 Improve customer experience – Reduce faults and enable faster fault resolution
 DR and Systems Continuity in line with the Business Continuity plan
 Audit and Due Diligence during and post M&A projects – Infrastructure, site and systems integration
 Offer services into other Centrica Group companies
ACHIEVEMENTS
 Development of Enterprise Architecture and Service Oriented Architecture white papers to form the building blocks of the IT
technology strategy and reference standards
o BT 21CN business opportunities and threats white paper
o Data (as a product replacing voice) Strategy white paper
o NGN Infrastructure future road map strategies - Core & Access: FTTC/FTTB/FTTH, ADSL2+, VDSL and DOCSIS
 Worked on Strategic OSS/BSS Transformation programme – Evolution
o Replacement of current in-house developed Billing, CRM and Provisioning tools with COTS applications from Oracle, Intec,
Avaya and Evolving
o Integrated into SAP R/3 FICO from Parent Centrica for all Finance Processes
 Designed, and implemented a strategic Call Centre Outsourcing solution to India (The Project won the Onetel MD Award 2004,
Centrica CEO Award 2004 and UK Outsourcing Associations Award 2005)
 Integrated with Centrica Group SAS based Customer Insight Data Analytics Programme
 Launched Consumer Mobile VNO Product with integrated outsourced logistics platform from Red Prairie
 Directory Enquiries (DQ) service off shore outsources – Full solution design and implementation.
 Local and National IDA, CPS and WLR voice traffic outsourcing Solution and OSS design
 WAN Consolidation Project – WAN consolidation across multiple sites, acquisitions and technologies
 2001 – 2003: IT MANAGER CENTRICA TELECOMMUNICATIONS LTD
 2000 – 2001: EUROPEAN IT MANAGER ONETEL (UK) LTD (CENTRICA TELECOMMUNICATIONS LTD)
 2000 – 2000: IP DESIGN ARCHITECT LEVEL 3 COMMUNICATIONS LTD (CONTRACT)
 1998 – 2000: NETWORK MANAGER (EUROPE) INTEROUTE TELECOMMUNICATIONS LTD
 1996 – 1998: IS MANAGER & PROJECT MANAGER GEOTRAIN EUROPE LTD
 1993 – 1996: SENIOR PRESALES CONSULTANT & PROJECT MANAGER FUTURE INTUITIVE
 1992 – 1993: DATABASE & SYSTEMS ADMINISTRATION MANAGER CITY LINK
TECHNICAL COMPETENCE & EXPERIENCE
Business Applications: BSS, CRM and ERP: SAP, Oracle (Siebel, PeopleSoft & E-Business Suit) Red Prairie & Clarify. Big Data, BI and MI Applications:
Teradata, SAP Hanna, Business Objects and SAS. OSS & Billing: SAP CI, Amdocs, Ericsson, Intec, Huawei, Tivoli and HP Openview. EAI,
ESB & Middleware: Tibco, Sonic, SeeBeyond, ICAN, Microsoft BizTalk, IBM WebSphere, Cordys and Oracle ESB & Fusion Suite.
Data Centre Applications: Virtualisation: VM Ware, Citrix, Hyper-V, and Symantec (Veritas). OS: Microsoft Server 2008/12, Oracle Solaris 10/11/12, Linux RHEL 5/6.
DR & Backup: IBM, CA Technologies, Symantec, CommVault, & EMC.
Data Centre Infrastructure: Servers: HP, IBM, Dell, Cisco and Oracle Sun Servers. SAN, NAS technology: EMC, HP, Oracle (Sun), HDS, Dell, NetApps and
Quantum. Networks & Security: Cisco, Juniper, Huawei, Alcatel-Lucent,, McAfee, Brocade. Sophos, Checkpoint, Riverbed, Ipanema &
Bluecoat
Cloud Technologies: IAAS, PAAS, SAAS: Amazon S3 & AWS, Microsoft Azure, CSC Cloud-Compute & BizCloud (VCE Product)
Contact Centre Infrastructure: Multi-Channel ACD: Cisco eGain, Genesys, Aspect & Avaya, IVR: Nortel MPS, Genesys GVP, Cisco CVP. Diallers: Cisco Aspect &
Rostrum, Call Recording: Verint & Nice Speech: Nuance, IN: Taligent & Alcatel Carrier Switches: Nortel DMS, Ericson AXE-10, Italtel,
Nortel CS2K and Broadsoft
IPT/VoIP, Unified Comms &
Mobility:
VoIP: Cisco CUCM and Nortel CS2K. Protocols: H323 and SIP. Unified Communications: Cisco, Openwave, Siemens, Nortel, Aspect
and Microsoft OCS. Mobile: 3GPP/IMS and 4G LTE, VoLTE. Mobility: BYOD, CYOD, Dual Persona, MAM and MDM
TRAINING, PROFESSIONAL QUALIFICATIONS & EDUCATION
2012 Business NLP Practitioner: 2012 BCS Business Analysis:
NLP Academy The Knowledge Academy
2012 NLP Master Practitioner: 2012 NLP Premier Practitioner:
NLP Academy NLP Academy
2012 Agile Project Management Training (APMG): 2011 Business Transformation – Manager & Leaders:
Focus on Agile Business Transformation Training and Coaching
2009 IT Leadership: Strategy, Innovation & Change: 2009 TOGAF 9 For Practitioners (Level 1&2):
IT Leaders Architecting the Enterprise
2007 SAP SD - SAP Order Fulfilment: 2007 SAP CRM: SAP Customer Relation Management:
London College of Information Technology London College of Information Technology

6. References available on request Last updated:26 June 2014 6
2007 Leadership: Great Leaders, Great Teams, Great Results: 2006 TOGAF 8 For Practitioners (Level 1):
Franklin Covey Architecting the Enterprise
2006 The Four Disciplines of Execution: 2005 NLP – The New Technology of Achievement:
Franklin Covey Team Session NLP Comprehensive Training Team
2005 Strategy and Technology: 2005 E-TOM – Telecoms NG-OSS Frameworks:
Chartered Management Institute TMF
2004 High Value IT Consulting – 12 Keys to a thriving Practice: 2003 Six Sigma – Quality Process Course:
CBT Centrica
2002 Influence Skills: 2002 Project Management: Skill for Success:
Learning Tree International Learning Tree International
2001 Finance for Non Financial Managers: 2001 Prince II – Practitioners Guide to Project Management:
Centrica Centrica
2001 Business Skills for High Personal Performance: 2001 Prince II – Essentials of Project Leadership & Program Learning
Learning Tree International Management: Centrica
2001 Management Skills for IT Professionals: 2001 Checkpoint Certified Security Administrator:
Learning Tree International Net-connect
2001 Introduction to Telecommunications: 2000 Traffic Engineering using MPLS & Troubleshooting with JUNOS
Learning Tree International Software: Telindus KNet
2000 JUNOS Routing Policy & : Juniper Architecture and 2000 Advanced BGP Configuration using Cisco Routers:
Configuration: Telindus KNet Global Knowledge
2000 Advanced OSPF Configuration and Troubleshooting 1999 Cisco Courses: CIT, CID, SNAM, CATM, ATM, ACRC
on Cisco Routers: Global Knowledge IMCR,CRC and CLSC: GeoTrain Europe Ltd
ACADEMIC STUDIES
2005 Diploma in Business Administration - OUBS
2004 Certificate in Business Administration - OUBS
1994 BSc (Hon) Applied Chemistry with European Studies: Greenwich University
1993 Diploma Industrial Studies: IT in Industry: Sanofi Chimie - France
1992 Diploma Chemical Engineering (DUT): IUT Béthune, France
1990 A’ levels: Biology, Chemistry and Physics: Haverstock Sixth Form London
1988 O’ levels: Maths, English, English Lit, Double Science, History, French, and CDT Haverstock Sch.
LANGUAGES
 English Fluent French Current
 Bengali Fluent Classical Arabic Learning
HOBBIES & INTERESTS
Writing: I have had my first book published ’Rational Universe, Irrational Odds’, which is now out of print. I am currently in the process of
writing a new ‘Executive Coaching’ book entitled ‘Paradigm Shifts – Change the Paradigm – Change the Outcome’.
Travelling: I enjoy travelling and I have travelled to many European countries and learnt a little about different cultures and languages. I spent
two years of my studies in France where I learnt to speak French. I have plans on driving across Europe, Central Asia and the Asian
Subcontinent. I enjoy outdoor adventuring and camping and regularly organise trips for both family and friends to various locations around the
UK and Globe.