How can Chief Information Officers remain relevant in this time of digital transformation. Here is a link to the corresponding blog post on ZDNet: http://www.zdnet.com/article/cio-relevance-in-the-age-of-digital/
8. 8
How Business Decision Makers View IT
Collaborate with
business: 43%
Efficient support: 40%
Deliver projects on
time: 39%
IT Capabilities
Michael Krigsman / cxotalk.com
9. / cxotak.com 9
CFO: Does IT Benefit Us?
Agree: 28%
CFO Routinely
Realizes IT Benefit?
Michael Krigsman / cxotalk.com
10. 10
CFO: Is IT a Competitive Advantage?
Primary competitive
advantage: 10%
CFO View of IT
Michael Krigsman / cxotalk.com
13. Technology
Cloud
Mobile
Social
Data / Analytics
Internet of things (IoT)
Blockchain
People and Process
Shifting technology budgets
(business-led IT)
Pervasive technology outside IT
Consumerization of IT
Changing consumer expectations
Demographic shifts (Millennials)
Technology, People, Process
13
Michael Krigsman / cxotalk.com
15. 79 percent: Have own technology budget
27 percent of tech spend: Outside of IT
43 percent: Technology development is too slow
15
Marketing is a Perfect Example
Michael Krigsman / cxotalk.com
18. 18
Conflicting Expectations of IT
EfficiencyReduce Costs
Stability / security / speed
Business benefit
User experience
Maintain Infrastructure
Drive Co-Innovation
Michael Krigsman / cxotalk.com
21. Capturing Relevance
Support Strategic Business Imperatives:
Increase customer satisfaction
Agility and responsiveness
Other organizational imperatives
21
Michael Krigsman / cxotalk.com
22. Customer Experience is Central
Systems of Record
(Transactions)
ERP
CRM
Finance
Inventory
Manufacturing
Systems of Engagement
(Experience)
User-Centric
Customer Focused
Collaborative, Interactive
Cloud, Social, Mobile
Personalized Data
Predictive Analytics
22
Michael Krigsman / cxotalk.com
23. “I’m not a transaction.”
23
Michael Krigsman / cxotalk.com
27. 1. How well do you know where change is occurring?
2. Do you know which customer journeys matter?
3. Are your teams collaborating across functions?
4. Do you have a disciplined ‘test and learn’ approach?
5. Are your budgets tied to progress?
6. Do you have mechanisms to challenge ideas?
7. Are your people empowered to act?
8. Is your IT operating at two speeds?
9. Are you coordinating a portfolio of initiatives?
27
McKinsey: Nine Digital Business Questions
Michael Krigsman / cxotalk.com
37. IT Value in the Digital Era
37
Operational
Excellence
Business
Collaboration
Strategic
Contribution
Co-Innovation
Lower Value Higher Value
Historical Focus:
Infrastructure
Modern Focus:
Business Outcomes
Michael Krigsman / cxotalk.com
38. Traditional Digital
Strategy Efficiency Innovation
Culture Hierarchy Collaboration
Talent Low cost High skill
Technology Legacy Cloud, mobile, apps
User experience “Who cares?” Mission critical
IT Philosophy Default to “No” Default to “Yes”
Project management Waterfall Iterative (agile)
Business model Service & support Relationship & partner
Digital IT Mindset
38
Michael Krigsman / cxotalk.com
40. Intel: Path to Strategic IT
40
Kim Stevenson
CIO, Intel
Operational
Excellence
Collaboration
Strategic
Partnership
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcJRDo
41. 41
Equinix: Four Attributes of High-Performing IT
Time, Budget, Results
Operational
Scale and Improve Processes
Transformational
Evolve, Adapt, Experiment
Innovation
Attract Great People
Organizational
Brian Lillie
CIO, Equinix
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcJxnT
42. 1.Earn credibility
2.Go deep in the business
3.Track technology trends
4.Innovate to serve the business
42
Kroger CIO: Four Steps to IT Relevance
Chris Hjelm
CIO, Kroger
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcK7SG
43. 1.Predictable and visible
2.Active business engagement
3.Build business partnerships
4.Offer strategic advice
43
Red Hat CIO: Engage and Partner
Lee Congdon
CIO, Red Hat
Michael Krigsman / cxotalk.com
CXOTalk video: http://cxo.news/1OcKGMn
44. Kim Stevenson
CIO, Intel
/ cxotalk.com 44
“There are no IT
projects.
They are all
business
projects.”
CXOTalk video: http://cxo.news/1OcKRHD
47. Focus on Business
Talk with business counterparts
Improve customer satisfaction
Increase agility and responsiveness
Move to the cloud (capacity and speed)
Goal: Become a trusted advisor
47
Michael Krigsman / cxotalk.com
50. Impact of digital and cloud:
Orchestrate multi-vendor delivery chains
Cross-silo information flows
Two-speed IT
DevOps skills
Iterative projects
Shorter projects
Dev skills replace traditional IT skills
IT Must Evolve
50
Michael Krigsman / cxotalk.com
51. Business functional lead
Enterprise architect
Data scientist
Customer experience expert
Project management
Change management
IT account management
Digital IT Roles
51
Michael Krigsman / cxotalk.com
53. Take Action
Tell the Story
53
ABC: Always Be Communicating
Deliver Outcomes
Michael Krigsman / cxotalk.com
54. IT Organization:
Sophisticated understanding of business functions
Orchestrate rather than control
Business Groups:
Want and request IT involvement
Respect IT constraints
Signs of True Partnership
54
Michael Krigsman / cxotalk.com