Michelle Baker presented a session on coaching techniques for managers. The session covered the differences between coaching and managing, common coaching challenges, and solutions to those challenges. Attendees participated in group exercises to identify characteristics of coaches and managers, coaching challenges, and how to address employee issues using the GROW model. The presentation provided resources for managers to incorporate coaching into their daily responsibilities in order to develop their teams.

1. Michelle Baker phase(two)learning November 2014
It only takes a moment To be a coach

2. Welcome!
Tell us about yourself!
•Your name
•Your role
•Something you’re hoping to get from today’s session

3. Welcome!
Hi, I’m Michelle! Learning Strategist, phase(two)learning Manager, Learning & Development, Finish Line
Let’s connect! LinkedIn linkedin.com/in/mbaker826 Twitter @MichelleLBaker Blog phasetwolearning.wordpress.com Email phasetwolearning@gmail.com

4. Today’s Agenda
•Welcome, introductions, session overview
•Coaching vs. Managing
•Coaching Challenges
•Coaching Solutions
•Small Group Exercise
•Key Messages
•Tools & Resources, Q&A, Final Thoughts

5. Coaching vs. Managing With your small group, list as many characteristics, traits and behaviors of a coach and of a manager. Use the flip charts to make your lists….choose someone to share your list with the entire group!
Small Group Exercise
How many can your group come up with in 3 minutes?

6. There are 3 primary methods for coaching: 1. In the moment/on the spot 2. Structured, one-on-one coaching sessions 3. Team Meetings (“one-to-many” coaching)
When Can You Coach?
Match the reason for coaching with an appropriate method!

7. There is a time to coach and there is a time to manage. Which is which?

8. Coaching Challenges With your small group, list as many challenges managers face with coaching you can think of. Use the flip charts to make a list….choose someone to share your list with the entire group!
Small Group Exercise
How many can your group come up with in 3 minutes?

9. Coaching Challenges & Solutions
Perceived formality “I’m too busy to coach” Lack of skills
Look for “Coachable Moments” Incorporate coaching into daily routine Easy GROW formula
Challenges
Solutions
Let’s look at each solution…

10. Solution #1: Look for Coachable Moments

11. Looking for Coachable Moments
6 Steps:
1.Be aware of corrective behavior…and address it
2.Be aware of positive behavior…and address it!
3.Take coaching action in the moment – don’t make a “mental note” to discuss it later
4.Be focused, so the employee can be focused – ask open-ended questions that focus on taking action
5.Don’t expect to solve all the problems in a moment – address one behavior in the moment; schedule follow-up sessions to continue the conversation
6.Repeat.

12. Providing consistent, timely coaching fosters a team that is open to receiving feedback & embraces change

13. Solution #2: Incorporate coaching into your Daily Routine

14. Solution #3: Use the GROW Formula

15. G
•Goal Setting: “What do you hope to accomplish?” – Contrast between short-term, long-term and performance goals. Make sure goals are SMART.
R
•Reality Check: “How much of this situation/goal is within your control?” “What actions have you taken?” – Ask probing questions and actively listen.
O
•Options: “Have you considered…?” - Explore possible solutions. Don’t limit choices – allow the employee to make a list and pro/con each one.
W
•What, When, by Whom: “What is to be done?” “When will you implement the change?” “Do you have the will to do this?” - This gets a commitment and transitions a discussion to a decision.

16. Small Group Exercise
With your small group, review your assigned scenario. If you were the manager, how would you address the issue with the employee using the GROW formula? We’ll discuss as a group - be prepared to share your scenario and summarize your discussion with the entire group!

17. Key Messages
•Coaching can take place in formal, impromptu or team environments
•Successful managers know there is a time for coaching and a time for managing
•Look for “coachable moments” and seize the opportunity to reinforce or change behavior
It only takes a moment to make a difference!

18. Your Action Plan
In your handout, write down 2-3 things you will do to utilize the coaching techniques we discussed today.
•What will you do differently?
•How will it enhance communication within your team?
•Who will hold you accountable?

19. Tools & Resources
Want to learn more about coaching?
•Helpful resources listed in your handout
•Today’s slides available for download on Slideshare Got questions? Need more info? Email: phasetwolearning@gmail.com Twitter: @MichelleLBaker

20. “A coach is someone who can give correction without causing resentment.” -John Wooden

21. Any questions?