Slides from a presentation delivered to the Arizona School Personnel Administrators Association on October 28, 2099.
Comments focus on steps HR professionals can take to develop stronger, more trusting relationships with their internal customers.
Based on the work of Alan Weiss, in his book Organizational Consulting, 2003.
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Be a "Go To": 10 Steps to Building Personal Credibility
1. Be a “Go To” 10 Steps to Building Personal Credibility Presented for AZ School Personnel Administrators Association October 28, 2009 Marnie E. Green www.managementeducationgroup.com
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3. I need to make a high quality hire. Here’s a list of bodies. What the customer really wants What the customer hears from HR
4. I want to dismiss this employee. Well, we can’t do that yet because. . . What the customer really wants What the customer hears from HR
5. I want to reward this great employee. Our pay schedule only allows. . . What the customer really wants What the customer hears from HR
6. I have an employee that needs X training. We don’t have enough people/money to offer that. What the customer really wants What the customer hears from HR
7. I’d like to do X, Y, and Z. The rules say. . . What the customer really wants What the customer hears from HR
8. Traditional, Orderly HR implement get the job done do things right School or Department either likes or dislikes the solution HR responds to the problem as efficiently as possible School or Department has an HR “problem”
9. Chaotic, Modern HR innovates driven by mission does the right things HR ???
10. Another Model to Consider Strategic Planning Process PROACTIVE REACTIVE HR’s Response Action Planning Results Implementation of the Plan Opportunities Successes Problems Crises Call HR!!
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13. Great Resource for HR Professionals The following tips were adapted from “Organizational Consulting” by Alan Weiss.
14. Show Up Meet people face to face. Speak out at meetings. Go to them.