Allow Meritech to introduce itself as well as our range of elite managed services!

1. It’s a great day at “ Not Just Another Copier Company.” MERITECH’S MISSION Meritech is dedicated to creating strong partnerships with our customers by understanding their business and customizing solutions to fulfill their business technology needs. We strive to provide an experience of total customer satisfaction by focusing on our customer’s requirements and then providing quality service guaranteed by our Big “M” Pledge.

2. 1 Understand Your Business 2 Develop a Customized Solution 3 Implement a Service Program 4 Guarantee with the “Big M” Pledge 5 Provide Continued Support 6 Review Quarterly The Experience

3. Don’t React… proactive |prō’aktiv| adjective (of a person, policy, or action) creating or controlling a situation by causing something to happen rather than responding to it after it has happened : be proactive in identifying and preventing potential problems. Planning ahead. It’s an important part of running any successful business. The best way to plan ahead is to be proactive. Meritech is committed to helping businesses in Northeast Ohio achieve results with their office technology. We tailored this unique set of solutions to maximize productivity and profitability, by proactively monitoring, controlling and managing all of your technological devices and processes.

4. DOC Document Management System Document Management is the process of digitizing your paper documents into a searchable online library of information. When you implement ProAct Doc, Meritech will organize all of your communications h ard copy and electronic ﾑ i nto a customized filing system which allows for quick, easy filing and retrieval. With searchable files, you’ll locate what you need in minutes, not hours. Backfiling Meritech’s scanning team can help you make the transition to a paperless office. Whether you need to archive files in effort to save space or just want to be able to retrieve information from your file room more efficiently our technology consultants can show you how. BENEFITS: • Save money. • Protect your data. • Secure access. • Be prepared.

5. NETWORK Plan ahead. Our services are both proactive and reactive. We remotely monitor the critical aspects of every system’s security and performance around the clock, allowing us to anticipate and correct many issues before they occur. We focus on preventing problems—not just fixing them. Get specialized attention. We assign you a dedicated account manager who takes the time to understand your current technology needs and your business goals. Keep your staff informed. We train your people in the correct usage of the tools they currently have and the new ones you would like to provide them. Get help when you need it. All of our technicians are highly trained and certified, typically in multiple technologies, and they are especially talented at working with people who would rather remain non-technical. We will arrive on site as needed and stay there until the problem is fully resolved. Don’t waste time on technical issues. We can remotely take control of an problem PC or server. This frees your employee from struggling with the issue, the risk of making it worse, and the hassle of telephone support.

6. PRINT Lower costs. By proactively managing office printing and copy-related activities, organizations can save up to 30% of their current spending. Experience continuing benefits. Once your customized ProAct Print analysis has been completed, monitoring software allows us to continue to help optimize your print environment. By evaluating the costs associated with each device, we can locate under-utilized and low-productivity areas. Refine budget forecasting. Implementing a ProAct Print strategy will give you a greater deal of accuracy in budgeting and forecasting. Improve productivity levels. Realignment of your business’ output devices will allow your employees to be more productive and efficient.

7. SUPPORT Total Customer Satisfaction Our dedicated team of customer support representatives can assist you at any time. Support Solutions include: • phone • remote login • on-site service • after hours or evening calls Our team can proactively monitor your devices under a print management program. We can send a service technician when there is a problem, and you will never have difficulty finding a solution.