Turn Out Times• Code 1: < 90 seconds from receipt of case via radio and page to pressing of the button on the MDT. This is our emergency response and there should be no delay’s moving out to the vehicle.
Turn Out Times• Code 2/3: Although not an emergency response, we are expected to respond in the same manner as a Code 1 response.• It is the responsibility of the DTM as resource manager to dictate when a case is dispatched. It is your responsibility as a Paramedic to respond in < 90 seconds.
At Scene Time• At scene time where possible should be < 20 minutes.• This is one of your very first hurdles.• This is recognised as a difficult task to achieve early in your career, however with the assistance with your CI you should be mindful of this at all times.
Clearing Time• This time is calculated from when you have handed over your patient at the allocated bed and completed your handover to the nurse responsible for the ongoing care.• The time is < 20 minutes.• To achieve this KPI use the time standing in line waiting for a bed constructively. Your CI can take over the care of the patient.
Clearing Time• The second part of this KPI is calculated from the clear time on your Vacis and the clear time on the MDT• This time is < 2 minutes.• There is no problem with you following up patients at the hospital or taking time to get a cup of coffee. However you are expected to clear and make yourself available to dispatch.
Pain Management• As per your CPG’s, Pain in Trauma patients should be reduced to >2 and for Cardiac Patients zero pain should be your aim.• Your Clinical KPI in relation to pain is that you should achieve a reduction in the overall pain score of 3.
Staff Performance Reviews• Staff performance reviews are carried out by either your Admin Team Manager or the Team Manager responsible for you at the branch you are currently working at.• All of the fore mentioned KPI’s will be the base of the Staff Performance review.• There will be comments and where necessary strategies for you work with to improve your performance.• You will also be given an opportunity to reply to your review directly back to the Team Manager.