A case study on how Maruthi Power Control, streamlined its customer support processes and handled service contracts with melssCRM

1. Customer Relationship Management It's Simple, Intuitive and Efficient Customer Case Study Maruthi Power Control Systems www.melsscrm.com

3. Based out of Chennai, India, Maruthi caters to hundreds of customers on a daily basis. Their activities involve sales & marketing of power equipments and after sales service.

6. Annual maintenance contracts of customers should be managed and users should be intimated on their expiry and preventive maintenance

7. As an SME, high investment on on-premises solutions is not possible. However, a highly scalable solution is required

8. A lot of data is currently available in Excel files

10. The cases module is used to capture all customer complaints and issues and assign to the respective support executives

11. Service contracts module is used to manage the annual maintenance contracts of customers.

12. Additional fields as required have been added using the custom fields option to track material movement and to track spares

14. preventive maintenance that are to be performed

15. Reports from the system allow users to view the data from various perspectives, such as cases assigned to specific engineers, status of customer support calls, etc.

16. Duplicate records and ambiguous records have been eliminated