2. Skills Team
• Skills Team are highly experienced team of IT, soft skills
and management training specialists with a passion for
helping people develop their skills and improve
performance.
• We are accredited by the leading bodies including –
• The Institute of Leadership and Management
• The British Computer Society
• Oxford, Cambridge & RSA Examinations
• The Microsoft Education Centre
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3. What is an NVQ?
• National Vocational Qualification
• Assesses the competencies, knowledge and
understanding of each candidate in their job
• It is a recognised qualification that proves
that they can work to the national standard
• An apprenticeship is an NVQ program with
assessment of Key Skills in Communication
and Numeracy
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4. Development Programmes
Available
• ITQ- IT NVQ (level 2)
• Customer service - NVQ (level 2)
• Business & administration - NVQ (level 2)
• Team leading apprenticeship - NVQ (level 2)
• Management - NVQ (level 3)
• Advanced apprenticeship in Management –
NVQ (level 3)
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5. The Delivery
• Classroom Training
• One to One Support
• Assessor Support Through out
• All learning materials provided
• Onsite Delivery
• Recognised Qualifications achieved
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6. How are the programmes
delivered and qualifications
achieved?
7. IT - NVQ
• Training on 5 topics (units)
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 12 to 16 weeks (4 months)
• Must use a computer in the workplace
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8. Programme Format – IT User
• 4 x full day workshops
• Group learning
• Ongoing tutor and assessor support
• Tutor visits to the workplace
• Comprehensive course materials plus
evidence folder
• USB Provided
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9. Topics (Units) – IT User
• The course is based on the MS Office packages;
training includes the following:
– Using IT (Windows)
– Word Processing
– Outlook & Internet
– Excel
– PowerPoint
• If there are any specific packages you currently
use in the workplace, this can also be used as
evidence
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10. Team Leading
• Training on 7 topics
• 4 Mandatory / 3 optional
• Key skills – Numeracy / Literacy
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 12 to 16 weeks (5 Months)
• Ideally customer facing / In charge of a
team 10
11. Programme Format – Team
Leading
• 5 full day workshops
• An individual skills diagnostic & learning
plan
• A tailored programme of training to prepare
for assessment
• Dedicated 121 support and advice
• Tutor visits within the workplace
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12. Topics (Units) Team Leading
• Manage your own resources
• Provide leadership for your team
• Develop productive working relationships with
colleagues
• Time management – stress reduction
• Decision making – Objective setting/planning
• Key Skills – Communication & application of
number
• Plus 2 optional units
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13. Customer Service
• Training on 7 topics
• 2 mandatory / 5 optional
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 8 to 12 weeks (3 Months)
• Ideally customer support / relations – dealing
with internal and external customers
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14. Programme Format – Customer
Service
• 3 x full day workshops
• An individual customer service diagnostic &
learning plan
• Dedicated 121 support and advice
• Tutor visits within the workplace
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15. Topics (Units) – Customer
Service
• Prepare yourself to deliver a good customer
service
• Provide customer service within the rules
• Maintain a positive image
• Promote additional services
• Deliver reliable customer service
• Deliver service to difficult customers
• Monitor and solve customer service problems
• Work together to improve customer service
• Develop own and others customer service skills
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16. Business & Administration
• Training on 7 topics
• 2 mandatory / 5 optional
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 8 to 12 weeks (3 Months)
• Ideally in a supporting office role.
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17. Programme Format – Business
& Administration
• 3 x full day workshops
• An individual business diagnostic &
learning plan
• Dedicated 121 support and advice
• Tutor visits within the workplace
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18. Topics (Units) – Business &
Admin
• Work in Business environment
• Communicate in a business environment
• Improve performance
• Develop presentations
• Organising events
• Meet and welcome visitors
• Support tasks of organisation meetings
• Produce documents
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19. Level 3 Management
• Training on 7 topics
• Prepare a portfolio of evidence to
demonstrate how you have applied the
learning into your everyday work
• Complete in 24 to 28 weeks (9 months)
• Be managing staff or working relationships
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20. Programme Format –
Management Level 3
• 6 x full day workshops
• Teach new techniques and assess skills
• Ongoing 121 tutor support
• Tutor visits within the workplace
• Endorsed iLM level 3 qualification
• Comprehensive course materials plus
evidence folder
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21. Topics (Units) – Management
Level 3
• This course consists of 4 mandatory units:
• Manage your own resources & professional
development
• Provide leadership in your area of
responsibility
• Allocate & monitor the progress & quality of
work within their area of responsibility
• Ensure health and safety requirements are
met in your area of responsibility
• Plus 3 optional units
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22. 1:1 Sessions
• Varies depending which course
• Additional support supplied where needed
– 5 sessions for IT User Apprenticeship – Level 2
– 4 sessions for Team Leading Apprenticeship – Level 2
– 4 sessions for Customer Service NVQ / Business & Administration NVQ
– 5 for Management Level 3
– All apprenticeships also have key skills 1:1 organised with your trainer &
assessor
• Help with preparation of portfolio
• Advice on evidence gathering
• Observations within your job role = evidence
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23. To Achieve the Qualification
• Demonstrate knowledge, understanding and
competence (outcomes and behaviours) in
each unit against the criteria
• Orderly presentation of evidence for
assessment
• Skills Team assessors help candidates to
prepare evidence portfolio
• External assessment of final evidence
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24. Next Steps
• Bring together groups of 8-10 suitable
candidates
• Confirm dates
• Secure all funding together with Skills
Team’s resources via booking procedure
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25. Criteria
• 19 years of age or older
• A UK or EU resident with passport and NI
number
• Foreign national who has been in UK for
more than 3 years and has a current work
permit
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