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4/10/2013 
Designing for 
Cross-Channel 
SI 658 
Information Architecture 
Marti Gukeisen
4/10/2013 
Designing for Cross-Channel 
IA is everywhere. that is so deep. and broad. whoa. 
2 SI658 Information Architecture
Designing for Cross-Channel 
stuff I like about this chapter 
4/2/2013 
 It gives us a framework to think holistically about 
Information Architecture across channels, which is 
a really BIG problem, and can be overwhelming. 
 discrete criteria = manageable task 
3 SI658 Information Architecture
Designing for Cross-Channel 
4/10/2013 
stuff I DON’T like about this chapter 
 I have taken math classes, so 
 graphs with a y-axis, x-axis, and arrows imply 
dependent relationships between variables. 
They don’t mean it like this. They are just making a 
chart. 
 So in your mind, take off the arrows and any 
references to an “axis”. Now you have a square you 
can put some stuff on. 
 Take away: ignore all the psuedo-math diagrams. 
4 SI658 Information Architecture
Designing for Cross-Channel 
4/10/2013 
just look at figure 9.8, the “CHU cube” 
 evaluate the user 
experience for 
discrete user tasks 
based on the five 
heuristics across 
channels. 
5 SI658 Information Architecture
Designing for Cross-Channel 
channels, channels everywhere 
 These will change per company/project: 
 the NUMBER of channels touched 
 WHAT channels are touched 
 that is okay 
 but EVERY business should: 
 THINK about which channels make sense 
 ensure the UX across channels is awesome 
 revisit this often 
4/10/2013 
6 SI658 Information Architecture
Designing for Cross-Channel 
HEURISTICS 
 place-making 
 consistency 
 resilience 
 reduction 
 correlation 
4/10/2013 
7 SI658 Information Architecture
Designing for Cross-Channel 
resilience 
 digital environments can learn from our behavior, 
habits, preferences, and anticipate what we want. 
 aka the creepy one 
 maintain a dialog between channels, apply 
learnings across channels to predict needs 
 adapt to changing needs based on context 
 support multiple strategies for tasks 
 SLOWLY change foundations over time 
4/10/2013 
8 SI658 Information Architecture
Designing for Cross-Channel 
modern libraries - resilient 
4/10/2013 
 digital catalog, 
requests, renewals 
 new media types: 
movies, digital 
books, art, music 
 community support 
 account: history of 
what I’ve read 
 reviews, digital 
previews 
9 SI658 Information Architecture
Designing for Cross-Channel 
correlation – they mean it like this 
 showing connection between two basically not-the- 
same things 
 NOT correlation: 
4/10/2013 
 correlation! 
10 SI658 Information Architecture
Designing for Cross-Channel 
tips from Samantha Starmer 
 have a vision (unified approach/goal) 
 centralize content creation: 
“write once, publish many times” 
 enact real process change (this is hard) 
 optimize customer UX 1st, 
map to backend processes 2nd 
 need the right SYSTEMS to support an integrated 
approach (this is hard) 
 develop HOLISTIC IA for the 
full information ecology 
4/10/2013 
11 SI658 Information Architecture
Designing for Cross-Channel 
Kars Alfrink says interesting stuff 
 magic circle: can do things in digital life that will 
get you jailed in real life 
 geo-caching: just like the hobo code 
 adaptive design: supporting re-appropriation of 
devices, their environments 
 re-place space 
4/10/2013 
12 SI658 Information Architecture
Wrap Up 
OMG! Only one more class!? 
4/10/2013 
13 SI658 Information Architecture
Designing for Cross-Channel 
next reading 
Due TUES Apr 16th at 11pm 
50-300 words responding 
to the following: 
4/10/2013 
PYSCH! 
Ch 0 There is no next reading. It’s the end, yo. 
14 SI658 Information Architecture
Designing for Cross-Channel 
Next week’s agenda 
 10 min intro, class biz 
 everyone evaluates me 
 GROUP PRESENTATIONS! 
(we will take 1-2 short breaks) 
4/10/2013 
 10 min crying, goodbyes, giving me flowers/candy 
15 SI658 Information Architecture
Designing for Cross-Channel 
Class Takeaways 
4/10/2013 
 Tool Evaluations 
 Rock Star Bios 
 I will be compiling 
these into 2 MONSTER 
PDFs and sharing with 
the class 
 OK for public? I’d like 
to share—see ctools. 
16 SI658 Information Architecture
Designing for Cross-Channel 
4/10/2013 
LAST group assignment due TODAY 
 what you make of it 
 revised high level IA 
 revised homepage & (3) interior page wires 
 cross-channel assessment & recommendations 
 Feedback for all other group assignments on 
cTOOLs. 
 I will be grading and getting feedback on this 
assignment to you by FRIDAY. 
17 SI658 Information Architecture
Designing for Cross-Channel 
group project breakdown 
 assignment 1 – 100 pts 
 assignment 2 – 100 pts 
 assignment 3 – 100 pts 
 assignment 4 – 100 pts 
 presentation – 500 pts  OMG NEXT WEEK! 
 participation – 100 pts 
4/10/2013 
18 SI658 Information Architecture
Designing for Cross-Channel 
group project breakdown 
 assignment 1 – 100 pts 
 assignment 2 – 100 pts 
 assignment 3 – 100 pts 
 assignment 4 – 100 pts 
 presentation – 500 pts 
4/10/2013 
 participation – 100 pts  you grading each other 
There will be an assignment for this on CTOOLs next 
Wednesday AFTER class. Don’t forget this LAST 
assignment! OMG! 
19 SI658 Information Architecture
Designing for Cross-Channel 
The Group Presentation 
 presentation order selected by RANDOM 
 assignment description up on ctools 
 based on the assignments you’ve already done 
(nothing new) 
 20-25 minutes – have slides 
 more than 1 person should do the talking 
 Remember to be awesome and have fun 
4/10/2013 
20 SI658 Information Architecture
Designing for Cross-Channel 
career panel after group time 
 5 local UX professionals 
4/10/2013 
 design agency | in-house | contracting | consulting 
 e-commerce focus | academic focus | big AUTO 
 If it gets quiet I will call on people to ask 
questions—I know you have some because I made 
you think of some in an ASSIGNMENT. 
 This is a gift. These people have no reason to not 
be totally real with you. Get the dirt, yo. 
21 SI658 Information Architecture
Designing for Cross-Channel 
career panel after group time 
 5 local UX professionals 
4/10/2013 
 design agency | in-house | contracting | consulting 
 e-commerce focus | academic focus | big AUTO 
 If it gets quiet I will call on people to ask 
questions—I know you have some because I made 
you think of some in an ASSIGNMENT. 
 This is a gift. These people have no reason to not 
be totally real with you. Get the dirt, yo. 
22 SI658 Information Architecture
Designing for Cross-Channel 
TIPS & Requirements for Panel TIME 
 be loud when you ask questions 
 mandatory: cheer for them when they come in 
like they are sports stars 
 mandatory: give them a standing ovation when 
we wrap at the end 
 networking opportunity, yo! 
4/10/2013 
23 SI658 Information Architecture
Presentation 
Time 
the part where you teach 
4/10/2013 
24 SI658 Information Architecture
4/10/2013 
Project Time 
the part where you collaborate and teach each other 
25 SI658 Information Architecture
Designing for Cross-Channel 
Get in your groups 
4/10/2013 
26 SI658 Information Architecture
PANEL TIME 
Can’t touch these local 
IA ROCKSTARS! 
4/10/2013 
27 SI658 Information Architecture
4/10/2013 
THANK YOU 
to our wonderful local UX 
experts for taking time to be 
here today. THEY ROCK! 
28 SI658 Information Architecture

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Information Architecture class13 04 10

  • 1. 4/10/2013 Designing for Cross-Channel SI 658 Information Architecture Marti Gukeisen
  • 2. 4/10/2013 Designing for Cross-Channel IA is everywhere. that is so deep. and broad. whoa. 2 SI658 Information Architecture
  • 3. Designing for Cross-Channel stuff I like about this chapter 4/2/2013  It gives us a framework to think holistically about Information Architecture across channels, which is a really BIG problem, and can be overwhelming.  discrete criteria = manageable task 3 SI658 Information Architecture
  • 4. Designing for Cross-Channel 4/10/2013 stuff I DON’T like about this chapter  I have taken math classes, so  graphs with a y-axis, x-axis, and arrows imply dependent relationships between variables. They don’t mean it like this. They are just making a chart.  So in your mind, take off the arrows and any references to an “axis”. Now you have a square you can put some stuff on.  Take away: ignore all the psuedo-math diagrams. 4 SI658 Information Architecture
  • 5. Designing for Cross-Channel 4/10/2013 just look at figure 9.8, the “CHU cube”  evaluate the user experience for discrete user tasks based on the five heuristics across channels. 5 SI658 Information Architecture
  • 6. Designing for Cross-Channel channels, channels everywhere  These will change per company/project:  the NUMBER of channels touched  WHAT channels are touched  that is okay  but EVERY business should:  THINK about which channels make sense  ensure the UX across channels is awesome  revisit this often 4/10/2013 6 SI658 Information Architecture
  • 7. Designing for Cross-Channel HEURISTICS  place-making  consistency  resilience  reduction  correlation 4/10/2013 7 SI658 Information Architecture
  • 8. Designing for Cross-Channel resilience  digital environments can learn from our behavior, habits, preferences, and anticipate what we want.  aka the creepy one  maintain a dialog between channels, apply learnings across channels to predict needs  adapt to changing needs based on context  support multiple strategies for tasks  SLOWLY change foundations over time 4/10/2013 8 SI658 Information Architecture
  • 9. Designing for Cross-Channel modern libraries - resilient 4/10/2013  digital catalog, requests, renewals  new media types: movies, digital books, art, music  community support  account: history of what I’ve read  reviews, digital previews 9 SI658 Information Architecture
  • 10. Designing for Cross-Channel correlation – they mean it like this  showing connection between two basically not-the- same things  NOT correlation: 4/10/2013  correlation! 10 SI658 Information Architecture
  • 11. Designing for Cross-Channel tips from Samantha Starmer  have a vision (unified approach/goal)  centralize content creation: “write once, publish many times”  enact real process change (this is hard)  optimize customer UX 1st, map to backend processes 2nd  need the right SYSTEMS to support an integrated approach (this is hard)  develop HOLISTIC IA for the full information ecology 4/10/2013 11 SI658 Information Architecture
  • 12. Designing for Cross-Channel Kars Alfrink says interesting stuff  magic circle: can do things in digital life that will get you jailed in real life  geo-caching: just like the hobo code  adaptive design: supporting re-appropriation of devices, their environments  re-place space 4/10/2013 12 SI658 Information Architecture
  • 13. Wrap Up OMG! Only one more class!? 4/10/2013 13 SI658 Information Architecture
  • 14. Designing for Cross-Channel next reading Due TUES Apr 16th at 11pm 50-300 words responding to the following: 4/10/2013 PYSCH! Ch 0 There is no next reading. It’s the end, yo. 14 SI658 Information Architecture
  • 15. Designing for Cross-Channel Next week’s agenda  10 min intro, class biz  everyone evaluates me  GROUP PRESENTATIONS! (we will take 1-2 short breaks) 4/10/2013  10 min crying, goodbyes, giving me flowers/candy 15 SI658 Information Architecture
  • 16. Designing for Cross-Channel Class Takeaways 4/10/2013  Tool Evaluations  Rock Star Bios  I will be compiling these into 2 MONSTER PDFs and sharing with the class  OK for public? I’d like to share—see ctools. 16 SI658 Information Architecture
  • 17. Designing for Cross-Channel 4/10/2013 LAST group assignment due TODAY  what you make of it  revised high level IA  revised homepage & (3) interior page wires  cross-channel assessment & recommendations  Feedback for all other group assignments on cTOOLs.  I will be grading and getting feedback on this assignment to you by FRIDAY. 17 SI658 Information Architecture
  • 18. Designing for Cross-Channel group project breakdown  assignment 1 – 100 pts  assignment 2 – 100 pts  assignment 3 – 100 pts  assignment 4 – 100 pts  presentation – 500 pts  OMG NEXT WEEK!  participation – 100 pts 4/10/2013 18 SI658 Information Architecture
  • 19. Designing for Cross-Channel group project breakdown  assignment 1 – 100 pts  assignment 2 – 100 pts  assignment 3 – 100 pts  assignment 4 – 100 pts  presentation – 500 pts 4/10/2013  participation – 100 pts  you grading each other There will be an assignment for this on CTOOLs next Wednesday AFTER class. Don’t forget this LAST assignment! OMG! 19 SI658 Information Architecture
  • 20. Designing for Cross-Channel The Group Presentation  presentation order selected by RANDOM  assignment description up on ctools  based on the assignments you’ve already done (nothing new)  20-25 minutes – have slides  more than 1 person should do the talking  Remember to be awesome and have fun 4/10/2013 20 SI658 Information Architecture
  • 21. Designing for Cross-Channel career panel after group time  5 local UX professionals 4/10/2013  design agency | in-house | contracting | consulting  e-commerce focus | academic focus | big AUTO  If it gets quiet I will call on people to ask questions—I know you have some because I made you think of some in an ASSIGNMENT.  This is a gift. These people have no reason to not be totally real with you. Get the dirt, yo. 21 SI658 Information Architecture
  • 22. Designing for Cross-Channel career panel after group time  5 local UX professionals 4/10/2013  design agency | in-house | contracting | consulting  e-commerce focus | academic focus | big AUTO  If it gets quiet I will call on people to ask questions—I know you have some because I made you think of some in an ASSIGNMENT.  This is a gift. These people have no reason to not be totally real with you. Get the dirt, yo. 22 SI658 Information Architecture
  • 23. Designing for Cross-Channel TIPS & Requirements for Panel TIME  be loud when you ask questions  mandatory: cheer for them when they come in like they are sports stars  mandatory: give them a standing ovation when we wrap at the end  networking opportunity, yo! 4/10/2013 23 SI658 Information Architecture
  • 24. Presentation Time the part where you teach 4/10/2013 24 SI658 Information Architecture
  • 25. 4/10/2013 Project Time the part where you collaborate and teach each other 25 SI658 Information Architecture
  • 26. Designing for Cross-Channel Get in your groups 4/10/2013 26 SI658 Information Architecture
  • 27. PANEL TIME Can’t touch these local IA ROCKSTARS! 4/10/2013 27 SI658 Information Architecture
  • 28. 4/10/2013 THANK YOU to our wonderful local UX experts for taking time to be here today. THEY ROCK! 28 SI658 Information Architecture

Editor's Notes

  1. “That’s a Wrap” sculpture by Jacques Vesery.
  2. “That’s a Wrap” sculpture by Jacques Vesery.