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values based brand integration Mark Spring July 2010
• 48 years as part of New Zealand communities• financial services company with national retail presence• earnings C.A.G.R. of 35% over last 3 years• not a demographic or ethnic specific brand,nor gender or age-basedbrand – a ‘mindset’ brand• values based around trust, respect, fairness “Dtr have been someone who gave me an opportunity when I 		really needed one and now I’ve built up a relationship and they 	gave me a break and gave me back my confidence during a 	tricky patch.  	Marion [the manager] came to see me and I was able to open 	up and she was great and now she says to me you’ve come 	along way from then to now and I know they are proud of me”
a cultural insight
collapse of the ‘middle’
collapse of the ‘middle’
collapse of the ‘middle’
collapse of the ‘middle’
collapse of the ‘middle’
collapse of the ‘middle’ • a ‘mindset’, not a ‘demographic’ set • more, not less aspirational • restrained not constrained • no locus of control • spectator in a big world, moving too fast for them
a ‘mindset’ not a ‘demographic set’ post - ncc no credit checks post-rebranding
integration or just ‘repetition’?
integration or just ‘repetition’?
integration or just ‘repetition’?
integration or just ‘repetition’? • values based • coherent • consistent • cohesive Is it born of the heart  and can you feel it across all Touch points?
integration is the convergence of 3 insights
true integration is the convergence of 3 insights
true integration is the convergence of 3 insights
true integration is the convergence of 3 insights Brand integration
values based brand integration • check you’re not chasing ghosts • is it really integration, or just repetition? • fragmentation can lead to dilution? • is it born of the heart, does it come from within? • get out of the way!
values based brand integration Ultimately the consumer is the only true integrator. Mark Spring July 2010

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Dtr Brand Integration Presentation 28072010

  • 1. values based brand integration Mark Spring July 2010
  • 2. • 48 years as part of New Zealand communities• financial services company with national retail presence• earnings C.A.G.R. of 35% over last 3 years• not a demographic or ethnic specific brand,nor gender or age-basedbrand – a ‘mindset’ brand• values based around trust, respect, fairness “Dtr have been someone who gave me an opportunity when I really needed one and now I’ve built up a relationship and they gave me a break and gave me back my confidence during a tricky patch. Marion [the manager] came to see me and I was able to open up and she was great and now she says to me you’ve come along way from then to now and I know they are proud of me”
  • 4. collapse of the ‘middle’
  • 5. collapse of the ‘middle’
  • 6. collapse of the ‘middle’
  • 7. collapse of the ‘middle’
  • 8. collapse of the ‘middle’
  • 9. collapse of the ‘middle’ • a ‘mindset’, not a ‘demographic’ set • more, not less aspirational • restrained not constrained • no locus of control • spectator in a big world, moving too fast for them
  • 10. a ‘mindset’ not a ‘demographic set’ post - ncc no credit checks post-rebranding
  • 11. integration or just ‘repetition’?
  • 12. integration or just ‘repetition’?
  • 13. integration or just ‘repetition’?
  • 14. integration or just ‘repetition’? • values based • coherent • consistent • cohesive Is it born of the heart and can you feel it across all Touch points?
  • 15. integration is the convergence of 3 insights
  • 16. true integration is the convergence of 3 insights
  • 17. true integration is the convergence of 3 insights
  • 18. true integration is the convergence of 3 insights Brand integration
  • 19. values based brand integration • check you’re not chasing ghosts • is it really integration, or just repetition? • fragmentation can lead to dilution? • is it born of the heart, does it come from within? • get out of the way!
  • 20. values based brand integration Ultimately the consumer is the only true integrator. Mark Spring July 2010