Active Path Solutions Collaborative Content Management

Active Path Solutions
An integrated working environment for cross-functional collaboration providing a set of tools and techniques to streamline information intensive processes for user with different skills and expertise

Methodology

APS Overview
A state-of-the-art patented software solution supporting enterprise community:
By combining efficient storage and utilization of knowledge with best practices and guidelines, foster communication, collaboration and teamwork within the enterprise to significantly lower the cost while increasing the quality of customer care delivery process
Provide a seamless collaborative environment between Sales, Marketing, R&D, Customer Support, Finance, and Billing to for faster and better response to customers
Enable workflow process definition and rapid prototyping based on standards and best practices which would result in more efficiencies and lower costs
Ability to rapidly customize to client’s needs
As the “glue” connecting various applications, software and hardware platforms for:
Integration of multi-discipline information where needed
Keep up and track the latest customer related information
Without additional capital investment

Building Customer Delivery Process Architecture Promote Strategic Business Goals & Objectives APS Solutions – Improved collaboration for timely access to comprehensive customer information APS Operation Solutions & SD - foundation to Improve customer care delivery process APS SD – Enabling efficient cross-functional Collaboration APS SD – The Information Repository Builder, Digital Library
Training materials
Operations Review Package
Product Documentation
Process Models
Operations Procedures
Training
Sales and Marketing Collaterals
Standards and Best Practices
Templates for Operations review
Work flows
Documentation (image, text, audio)‏
Organization Specific Policies/Standards/ Templates
Existing, improved, and new processes
Tools classification, metadata tagging Authoring – Capturing content and or contributions Collaboration Tools – revision, security, tracking Repository Web access, publishing Flexible structure model, template definition, archiving, search Marketing/ PM Product Development QA Sales Customer Support
Process definitions
Training materials

Integrating APS with Existing Enterprise Solutions Lower Cost, Higher Quality Solution

APS for Cross Functional Collaboration Customer Sales Support Other Organizations Enterprise Marketing QA Sales
Communication
Collaboration
Teamwork
Users need a quick, easy and secure way to document, organize, classify, categorize, share, and track information

APS The Interface to Multiple Applications, and Databases Customer QA Sales R&D Customer Care Delivery Process Design Multiple information resources, data and records
Seamless integration of :
Existing third-party vendor applications
Diversified knowledge basis
No additional capital expenditure required

How APS Does it?
Producing a structure to represent data and information so that complex relationships may be visualized
Developing methods for acquisition and presentation of data
Managing change among people, process, and information technology so that the use of information is optimized
Integrating information from diverse sources to provide more than the sum of the parts, and integrating information into work processes so that it can be acted on when it can have the largest effect.

Object Oriented, Client-Server Application Domain Application Access Process Share Information INFO DATA KNOWLEDGE storing distributing organizing Server Application Tools KNOWLEDGE Desktop OS Network OS Docs Structured Object Repositories Workflow Video Images Screens Links Concept Maps Interactive Glossary Process

Content Model-Dynamic Knowledge Objects Knowledge Component A Unit Reusable Knowledge Object Information Objects Functional requirements, Bid, Pricing, etc. Test plan, design document, customer brochure, etc. Comprehensive Customer File, Audit information, contracts, proposals, etc.
Knowledge as objects:
entities with properties and values objects within a class superclasses and subclasses database, OLE/CORBA, etc
Customer/industry requirements/information - Text, Image, audio/video

APS Summary
A simple tool for cross-functional collaboration of business workgroups.
Object-oriented, adding structure to content: customization & reuse
One screen easy to use interface for search, utilization, and processing of information in a multi-discipline, multi-layer application environment
Enabling efficiency and productivity

Active Path Solutions Collaborative Content Management

by APS Consulting Group on Dec 21, 2010

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Active Path Solutions Collaborative Content Management — Presentation Transcript