Enterprise Content Management in Microsoft SharePoint 2007


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This is a CIO-level presentation discussing how Microsoft approaches the topic of ECM. SharePoint is discussed as a technical framework and a foundation to build a solution. By the end of the presentation, if you would like more information on SharePoint or related collaboration products from Microsoft, please email viralta@microsoft.com or visit www.microsoft.com/sharepoint

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  • Enterprise Content Management in Microsoft SharePoint 2007

    1. 2. <ul><li>20% structured </li></ul><ul><li>80% unstructured </li></ul><ul><li>90% of unstructured data is unmanaged </li></ul><ul><li>Volume of data is increasing ~36%/year </li></ul>Source: Doculabs
    2. 3. Enterprise Content Management consists of the technologies and tools used to capture, manage, store, preserve and deliver content across the enterprise Capture Manage Store Preserve Deliver
    3. 4. <ul><ul><ul><li>Improve customer service and satisfaction </li></ul></ul></ul><ul><ul><ul><li>Provide personalized communication </li></ul></ul></ul><ul><ul><ul><li>Enable self-service and improve customer acquisition and retention </li></ul></ul></ul><ul><ul><ul><li>Reduce operational costs </li></ul></ul></ul><ul><ul><ul><li>Improve efficiency and productivity </li></ul></ul></ul><ul><li>Add/Create Business Value </li></ul><ul><ul><li>Improve the business in a meaningful way </li></ul></ul><ul><li>Manage Risk </li></ul><ul><ul><li>Protect the organization </li></ul></ul><ul><ul><ul><li>Address regulatory compliance requirements </li></ul></ul></ul><ul><ul><ul><li>Address litigation requirements and address associated costs </li></ul></ul></ul><ul><ul><ul><li>Ensure business continuity and security </li></ul></ul></ul><ul><li>Realize Information Technology Benefits </li></ul><ul><ul><li>Fulfill Value Creation and Risk Management requirements </li></ul></ul><ul><ul><li>Improve IT effectiveness and efficiency </li></ul></ul><ul><ul><ul><li>Resource consolidation </li></ul></ul></ul><ul><ul><ul><li>Cost reduction </li></ul></ul></ul><ul><ul><ul><li>Enablement of future strategic initiatives </li></ul></ul></ul>
    4. 5. 27% of ECM users are highly disappointed in their ECM implementations Source : Jupiter Research There is a 10x cost of compliance by taking a one-off versus an integrated approach to compliance projects Source : Gartner Group A conservative failure rate estimate of ECM technologies within large organizations is 50% Source: Doculabs
    5. 6. <ul><li>Traditional ECM </li></ul>EVOLVING REQUIREMENTS CORE ECM Direction of ECM PARTNER SOLUTIONS AND EXTENSIONS A unified, extensible platform for delivering Enterprise Content Management solutions. Imaging Transactional Processing Compliance Digital Asset Management Drive Broad Adoption Integrate and Extend Extend to Enterprise Image Capture Transactional Processing Specialized Compliance Vertical Solutions Content Centric Applications Collaborative DM Integrated DM RM WCM Workflow Features Usability Extensibility Integration Manageability
    7. 9. Team Division Enterprise Extranet Internet Individual Business Applications (SAP, data warehouse, custom . . .) Architecture Experience Manageability Interoperability ECM Components Policy Management Web Content Management Forms Management Mailbox Management User Interface Microsoft Office Web browsers 3 rd party apps Unified Storage Architecture Unified Services Workflow Search Metadata Security Policies IRM Library Services Collaboration Exchange 2007 Transport Services Rules Search Policies Security Records Management Document Management SMTP SOAP
    8. 10. Adoption and Feedback Loop <ul><li>Customers </li></ul><ul><ul><li>17K+ customers, 85mm+ users </li></ul></ul><ul><ul><li>400+ case studies </li></ul></ul><ul><li>Partners </li></ul><ul><ul><li>1000+ partners </li></ul></ul><ul><ul><li>GSI internal usage – Accenture, HP, EDS </li></ul></ul><ul><ul><li>ECM – e.g. OpenText, Documentum </li></ul></ul><ul><ul><li>LOB OBA – e.g. Duet SAP partnership </li></ul></ul><ul><li>Press and Analysts </li></ul><ul><ul><li>EWeek – “Analysts Choice” </li></ul></ul><ul><ul><li>ComputerWorld – “Extraordinary” </li></ul></ul><ul><ul><li>Forrester - #1 portal vendor, “Serious Development Platform” </li></ul></ul><ul><ul><li>Gartner – Portal Magic Quadrant, “75% of organizations by 2H08” </li></ul></ul><ul><ul><li>AMR – “ SharePoint: Everyman’s Enterprise Everything? </li></ul></ul>
    9. 11. Capture a remote page's HTML using the Page Viewer Web Part Remotely consume a SAP content via the iView webpart Pull data registered from the Business Data Catalog (BDC) Grab a remote block of HTML via WSRP (platform neutral) consumption Search and discover indexed content from structured and unstructured data sources Deliver and interact with XML Data through DataViews Embed third-party custom Web Parts Render data retrieved via a RSS feed Call KPIs directly Render local data and content Deliver Data via platform neutral (SOAP) Web Services
    10. 12. Information Process Structured Unstructured People Ad-Hoc Office Applications
    11. 15. Enable Communities with Social Computing
    12. 17. IT is a more efficient cost center IT is a business enabler IT is a cost center IT is a strategic asset Basic e-mail, file shares, face-to-face meetings as Collaboration; possible ad-hoc workspaces or portals exist; possible static intranet Org-wide collaboration infrastructure in place; possible experimentation with social computing, but not part of infrastructure Fully managed collaboration platform with governance and pervasive access; disconnected, cross-firewall collaboration; content-centric social computing capabilities Seamless, federated collaboration across the firewall; building robust composite applications; people-centric social computing capabilities
    13. 18. “ Our IT staff members enjoy a more supportable environment that lets them tackle other important tasks and gives them more time to focus on supporting business operations .” Rich Noonan, Infrastructure Group Department Manager, Enterprise Rent-A-Car … in the same way that you wouldn't want to piecemeal the different parts together to make a car, why would you want to buy products and technologies for your IT infrastructure separately from multiple vendors? Jonathan Wynn, Manager of Advanced Technology and Collaborative Services, Del Monte . &quot;The potential of Office SharePoint Server 2007 to make it easier for IT to manage data is huge. One product lets us solve workflow, business intelligence, and collaboration issues across MTV.” Daphne Thompson , Business Intelligence Analyst, MTV