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Software AG SIAM Workshop Report

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  • 1. Software AG SIAM Workshops March 2014 SIAM Workshop Report Toby Hart, Client Director, Software AG Tommy Butler, Territory Manager, Software AG Subtitle if necessary goes here
  • 2. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 2 of 16 DOCUMENT INFORMATION Authors: Software AG: Toby Hart, Tommy Butler Date: March 2014 Table of contents 1.0 Introduction 3 2.0 SIAM elements prioritisation exercise 5 3.0 SIAM prioritsation by attendee, mapped to average responses. 6 3.1 Organisation A 6 3.2 Organisation B 7 3.3 Organisation C 8 3.4 Organisation D 9 3.5 Organisation E 10 3.6 Organisation F 11 3.7 Organisation G 12 4.0 Contacts 13 4.1 Software AG attendees: 13 4.2 Inproc attendees 13 5.0 Reference materal 14 5.1 Tools for SIAM: 14 5.2 SME business consultancy for SIAM - Inproc: 14
  • 3. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 3 of 16 1.0 INTRODUCTION UK Government is determined that Service Integration and Management, SIAM, will let an organisation manage the service providers in a consistent and efficient way, making sure that performance across a portfolio of multi-sourced goods and services meets user needs. But, what are the key elements that will drive a successful SIAM implementation and where do you start? Software AG SIAM workshops were created to deliver a pragmatic view of the challenges that implementing SIAM presents and how they may be addressed. The sessions were highly interactive and we thank all the participants for openly offering their views and experiences. Teaming with SME consultancy Inproc, the objective of the workshops was to deliver an experienced and usable approach to implementing SIAM, during which the attendees could discuss their goals, prioritise those elements important to their organisation and discuss those choices with expert practitioners that have overcome these challenges before. A key observation from the workshops was the range of different business objectives across the departments and the varying opinions of how the transitioning to a SIAM model could help them achieve their goals. Each was derived from improving the way things are done today, providing scalable more efficient technology whilst ensuring continuity of service to the business. The three highest ranked objectives on average from participants were as follows: 1. Make business changes faster – highlighting the shift towards departments being able to react quickly to changing needs whether that is of the citizen, changing government policies or provision of new innovative services with the UK public sector digital transformation. This is a key driver for commercial and financial institutions who want to be able to react to customer and policy demand quickly to ensure they deliver valuable business services. 2. Design services from a user perspective and not from the constraints of a supplier - Organisations are frustrated at being restricted by the capabilities of incumbent suppliers, and the costs and contractual obligations associated with making changes. With the transition to a SIAM model, a common objective was to utilise the tower structure to ensure services are built ‘fit for purpose’ and that they adhere to what the business demands, rather than what the service providers are able, or willing, to deliver. 3. Categorise services by criticality – Having transparency across the IT estate and by building a detailed and accurate assessment of each services criticality will deliver a number of objectives detailed in this report, including of course, lowering the cost of service delivery. Is SIAM a one-size-fits-all ? No! For some, the journey will be too onerous, require too big a leap and contain complexity for which skills are unavailable (or unachievable). Taking control will require significant effort and buy-in from all the key-stakeholders too and these steps may be too great for some organisations to take. In which case, they may be forced to outsource the problem by contacting preferred SIs, (remembering to mandate that they produce portfolio transparency as a contractual obligation). These organisations will pay more of course, but someone else will be assigned these challenges
  • 4. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 4 of 16 and organisations will eventually, (perhaps optimistically), be in a more informed position and better able to assume this role in the future. Alternatively, they retake control! Define their plan, where they are today, where they need to be, prioritise the journey to get them there, then continuously monitor progress and adapt to the changing business needs. This will enable organisations to outsource solutions and take the benefit of being able to categorise their services by criticality and significantly lowering their cost of delivery. They will be making business changes faster and no less importantly, they’ll be able to design services from the user perspective and not from the constraints of their suppliers. SIAM offers Government an extremely powerful proposition to retake control, manage and meet their goals, delivering even more with even less.
  • 5. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 5 of 16 2.0 SIAM ELEMENTS PRIORITISATION EXERCISE Average prioritisations, taken from all workshop attendees of the defined considerations and objectives for SIAM :
  • 6. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 6 of 16 3.0 SIAM PRIORITSATION BY ATTENDEE, MAPPED TO AVERAGE RESPONSES. 3.1 Organisation A Elements in either BIN IT or not selected have the same evaluation score. ORG A
  • 7. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 7 of 16 3.2 Organisation B Elements in either BIN IT or not selected have the same evaluation score. ORG B
  • 8. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 8 of 16 3.3 Organisation C Elements in either BIN IT or not selected have the same evaluation score. ORG C
  • 9. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 9 of 16 3.4 Organisation D Elements in either BIN IT or not selected have the same evaluation score. ORG D
  • 10. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 10 of 16 3.5 Organisation E Elements in either BIN IT or not selected have the same evaluation score. ORG E
  • 11. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 11 of 16 3.6 Organisation F Elements in either BIN IT or not selected have the same evaluation score. ORG F
  • 12. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 12 of 16 3.7 Organisation G Elements in either BIN IT or not selected have the same evaluation score. ORG G
  • 13. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 13 of 16 4.0 CONTACTS 4.1 Software AG attendees: Role Name Phone Email Local Government Manager Tommy Butler 07964-244602 tommy.butler@softwareag.com Client Director Government Toby Hart 07584-727877 toby.hart@softwareag.com CTO IT Portfolio and EA Conrad Langhammer Conrad.langhammer@softwareag.com Business architect Moritz Roedel 07795-163828 moritz.roedel@softwareag.com 4.2 Inproc attendees Role Name Phone Email Executive Director Barney Smith 07900 801668 barney.smith@inproc.co.uk Executive Director Dave Cox 0117 905 5008 dave.cox@inproc.co.uk
  • 14. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 14 of 16 5.0 REFERENCE MATERAL 5.1 Tools for SIAM:  Alfabet Portfolio Management - https://www.softwareag.com/corporate/products/alfabet/it_planning/overview/default.asp: o Video: IT Portfolio Mgt: http://www.youtube.com/watch?v=0ASAd0ki_vE o Video: Squeezing budgets: http://www.youtube.com/watch?v=d2RuYlNW0S0  ARIS Business Process Analysis - https://www.softwareag.com/corporate/products/aris/bpa/overview/default.asp o Video: Business efficiency and visibility: http://www.youtube.com/watch?v=iwbuWmsdIzs  Are you still using spreadsheets to manage your portfolio? Microsoft doesn’t ! o http://www.alfabet.com/en/news/press-releases/alfabet’s-exchange-2010-examines- how-it-can-transform-business-through-insight-and-planning/  Credit Suisse reducing IT costs by millions: o http://www.alfabet.com/en/news/press-releases/alfabet-client-honored-for-reducing- it-costs-by-millions-avoids-development-projects,-retires-software,-reduces-software- related-costs/  Continental retiring 10% of applications: o https://www.softwareag.com/corporate/images/continental_case_study_screen_tcm1 6-114077.pdf  Cosmosdirekt reduced process costs by 20% and reduced the need for contractual add-ons by 28%! o https://www.softwareag.com/corporate/images/SAG_Cosmos_RS_Oct13-Web_tcm16- 114240.pdf  Article: SIAM and BPM – Reality Check: http://www.softwareag.com/blog/reality_check/index.php/uncategorized/is-siam-the-right- answer-for-government/ 5.2 SME business consultancy for SIAM - Inproc:  Inproc Home Page: http://www.inproc.co.uk/  SIAM Whitepaper: http://www.inproc.co.uk/challenges-for-implementing-the-siam-model/  Use case - Bristol City Council: http://www.inproc.co.uk/towards-siam-bristol-city-council- case-study/
  • 15. SIAM Workshops Week 1, March 2014. March 2014 ©2014 Software AG. In confidence. Page 15 of 16
  • 16. Global Headquarters Uhlandstr. 12 64297 Darmstadt Germany Phone +49 6151 92-0 Fax +49 6151 92-1191 Software AG (UK) Ltd Tower 42 Old Broad Street London Phone +44 7584-727877 www.SoftwareAG.com About Software AG Software AG is the global leader in Business Process Excellence. Our 40 years of innovation include the invention of the first high-performance transactional database, Adabas; the first business process analysis platform, ARIS; and the first B2B server and SOA-based integration platform, webMethods. We are unique in offering the world’s only end-to-end—and easiest to use—business process management (BPM) solutions, with the lowest Total-Cost-of-Ownership. Our industry-leading brands, ARIS, webMethods, Adabas, Natural and IDS Scheer Consulting, represent a unique portfolio for: process strategy, design, integration and control; SOA-based integration and data management; process-driven SAP implementation; and strategic process consulting and services. Our comprehensive software and services solutions allow companies to continuously achieve their business results faster. Software AG – Get There Faster

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