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LeanUX and Agile in the Public Sector

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LeanUX and Agile in the Public Sector presentation from SwanseaCon on September 8th, by Valtech's Kevin Murray and Clifton Green

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LeanUX and Agile in the Public Sector

  1. 1. Lean UX and Agile development taking the Public sector to new levels @Kev_C_Murray @clifton_valtech
  2. 2. The basic principals of Lean UX are explained and understood The importance of Assumption mapping and how to facilitate this technique is explained and understood The importance of simple, lightweight collaborative design and lo-fi prototyping is explained understood User Research techniques are explained and understood The Affinity sorting technique is demonstrated and understood Exit Criteria
  3. 3. c Build Measure Learn Repeat
  4. 4. Pause Reflect Decide
  5. 5. Risk Impact
  6. 6. Uncertainty Proximity
  7. 7. Varicella-zoster?
  8. 8. Chicken Pox?
  9. 9. Take 5 minutes to individually write assumptions 1 assumption per post it note No such thing as a wrong assumption Use the format “We assume that …..” Each person explains their assumption May need a couple of iterations Revisit every sprint Facilitation tips
  10. 10. We believe that [doing this/building this feature/creating this experience] for [these people] will achieve [this outcome] When testing this by [test we carried out] we learned [what we learned from our test] So we will [next action to learn more]
  11. 11. We believe that for will achieve When testing this by we learned So we will As a …… I want to …… So that I …… Given ….. When ….. Then …. Hypothesis User Story
  12. 12. We believe that providing an improved method of visual identification of chickenpox for parents will achieve an easier way for parents to successfully validate that their child has chickenpox. When testing this by showing a variety of visual and textual methods of identification to parents of children who’ve had chickenpox we learned • users want multiple images with supporting text • users want images to reflect the different stages • no consensus around sliders vs. flat images on screen • users like the skin-tone selector • default image should not be too extreme • users preferred the ‘medium’ zoom-level to the whole torso or single spot So we will create an interactive version and a static version, using the feedback above, and test these with users.
  13. 13. Lightweight design • Lighter annotations and more presentation • collaborative, co-ownership of the design
  14. 14. Low fidelity prototyping
  15. 15. Negative feedback • not necessarily negative feedback • but feedback without direction • make bad feedback actionable • historical feedback • remember the UX process is iterative
  16. 16. Heuristics The hamburger
  17. 17. Simplicity for Accessibility
  18. 18. G.O.O.B (Get Out Of the Building)
  19. 19. observation observation observation observation observation observation Theme Actions
  20. 20. Your Turn
  21. 21. Bringing it all together Increasing learning and confidence in what to build Increasing fidelity of prototypes assumptions hypotheses prototypes 1 2 3 4
  22. 22. Wed Thu Fri Mon Tue Wed Thu Fri Mon Tue User Research User Research Prototyping Prototyping Affinity Sorting Sprint Planning Affinity Sorting Sprint Planning Show & Tell Show & Tell
  23. 23. Build Measure Learn Pause Reflect Decide
  24. 24. Build Measure Learn Pause Reflect Decide Hypothese Prototypes User Research Team Playback Affinity Sorting Prioritise Backlog
  25. 25. Have we met criteria? The basic principals of Lean UX are explained and understood The importance of Assumption mapping and how to facilitate this technique is explained and understood The importance of simple, lightweight collaborative design and lo-fi prototyping is explained understood User Research techniques are explained and understood The Affinity sorting technique is demonstrated and understood
  26. 26. Thank you, time for some questions @Kev_C_Murray @clifton_valtech

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