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©2013 LinkedIn Corporation. All Rights Reserved.
Live Webcast: Driving Demand with Social Media
Matthew Kiel
Senior Director
CEB
Ralf VonSosen
Head of Marketing
LinkedIn Sales Solutions
AN INTRODUCTION TO CEB
Overview of CEB
CEB, the leading member-based advisory company, equips more than 10,000
organizations around the globe with insights, tools and actionable solutions to
transform enterprise performance.
By combining advanced research and analytics with best practices from member
companies, CEB helps leaders realize outsized returns by more effectively
managing talent, information, customers and risk.
Key CEB Statistics
25+Years of Experience
110+Countries Represented
10,000+Participating Organizations
300,000+Business Professionals
88% of the Fortune 500
82% of the FTSE 100
56% of the Dow Jones Asian Titans 50
Finance Information
Technology
Innovation &
Strategy
Human
Resources
Marketing &
Communications
Procurement &
Operations
Sales &
Service
Legal, Risk &
Compliance
© 2013 The Corporate Executive Board Company. All Rights Reserved. SEC7385113SYN
Learn more at
www.challengersale.com
PORTRAIT OF THE NEW HIGH PERFORMER
Our Study in Brief
40,000+ sales reps surveyed to understand
drivers of performance
5,000+ B2B customers surveyed to
understand drivers of loyalty
100+ companies analyzed
Major Findings
Customers have fundamentally changed
the way they buy, which has forced an
evolution in how companies sell.
The sales experience drives 53% of
customer loyalty.
The sellers who perform best in a complex
sales environment have a certain set of
behaviours and skills.
These high performers are known as
Challengers.
FINDING A READY CUSTOMER
RELEGATED TO FULFILLMENT
IN SEARCH OF ANSWERS
GATHER DEEP INTELLIGENCE
OWN LEAD GENERATION
LEAD WITH INSIGHT
GAIN PRESENCE AND INFLUENCE
SHAPING DEMAND
MASS CUSTOMISATION
PRINCIPLES OF “SOCIAL SOUNDBITES”
AUTHENTIC AND EASY
SPEEDY AND IMPRESSIVE RESULTS
TEACH WHERE CUSTOMERS LEARN
16
REVISING THE COMMERCIAL FRONT
©2013 LinkedIn Corporation. All Rights Reserved.
Ralf VonSosen
Head of Marketing
LinkedIn Sales Solutions
What is Social Selling, and becoming a Social
Selling Expert on LinkedIn
Members Worldwide
+2 new
Members Per Second
300M+
15M+Members in the UK & Ire
85M+Members EMEA
What is Social Selling?
Leveraging your social brand to fill
your pipeline with the right people,
insights and relationships.
Social Selling Defined:
Becoming a
Social Selling Expert
5 Steps to Becoming a Social Selling Expert
23
Developing a Reputation: Building a strong online
reputation that showcases your experience and increases
your credibility
Gathering Intelligence: Researching social information
to prepare for sales conversations
Building your Network: Developing relationships with
people who can share information and provide referrals
Offering Insights: Providing meaningful insights that earn
opportunities to engage with and influence contacts
1. Build Your PROFILE
3. Gather INTELLIGENCE
2. Develop Your NETWORK
4. Contribute INSIGHTS
5. Use Social SOLUTIONS Gain competitive advantage: Use targeted social
media engagement and turn cold leads into warm prospects
1. Build a Strong Professional Profile
Add a photo, experience and skills that showcase the brand of YOU
24
Leading with Insights
Resume to Reputation
2. Proactively Develop Your Network
Build trusted relationships who can support your professional objectives
TeamLink
Leverage Relationships
29
3. Gather Intelligence
Be prepared for every interaction by researching contacts and companies
30
4. Contribute Insights
Share ideas through status updates, and participate in groups
Social Selling Evolution
Doesn’t happen overnight
Social Selling Evolution
Doesn’t happen overnight
LSS©2013 LinkedIn Corporation. All Rights Reserved.
How
How do
I get in?
LSS 33©2013 LinkedIn Corporation. All Rights Reserved.
240M
members
2B
member updates
per week
Billions
Of Connections
5. LinkedIn Enables Social Selling
What
What to
talk about?
Who
Who are the
Right People?
Macro to Micro:
Best-in-class reps do these three things
Leverage
Relationships
Lead
With Insights
Find
Right People
Who are the right people?
My search yielded 124,789 search results!
I don’t have time to sort through all these searches
35
By using the premium search filters, it gets
much narrower…
Find Key Prospects1
LSS
With TeamLink, I can narrow down to profiles that have
connection paths to my team
Brian
©2013 LinkedIn Corporation. All Rights Reserved.
What to talk about?
LSS 36©2013 LinkedIn Corporation. All Rights Reserved.
How do I get in?
Brian
2 Identifies a great prospect
This profile fits all my criteria, and has a connection
to someone in our Canadian office
3 Asks teammate for an introduction
I have a meeting set up for Tuesday!
LSS 37©2013 LinkedIn Corporation. All Rights Reserved.
38
Build Your PROFILE
In Summary
Gather INTELLIGENCE
Develop Your NETWORK
Contribute INSIGHTS
1
2
3
4
Use Social Selling SOLUTIONS5

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Driving Demand with Social Media: An Introduction to CEB and LinkedIn Sales Solutions

  • 1. ©2013 LinkedIn Corporation. All Rights Reserved. Live Webcast: Driving Demand with Social Media Matthew Kiel Senior Director CEB Ralf VonSosen Head of Marketing LinkedIn Sales Solutions
  • 2. AN INTRODUCTION TO CEB Overview of CEB CEB, the leading member-based advisory company, equips more than 10,000 organizations around the globe with insights, tools and actionable solutions to transform enterprise performance. By combining advanced research and analytics with best practices from member companies, CEB helps leaders realize outsized returns by more effectively managing talent, information, customers and risk. Key CEB Statistics 25+Years of Experience 110+Countries Represented 10,000+Participating Organizations 300,000+Business Professionals 88% of the Fortune 500 82% of the FTSE 100 56% of the Dow Jones Asian Titans 50 Finance Information Technology Innovation & Strategy Human Resources Marketing & Communications Procurement & Operations Sales & Service Legal, Risk & Compliance
  • 3. © 2013 The Corporate Executive Board Company. All Rights Reserved. SEC7385113SYN Learn more at www.challengersale.com PORTRAIT OF THE NEW HIGH PERFORMER Our Study in Brief 40,000+ sales reps surveyed to understand drivers of performance 5,000+ B2B customers surveyed to understand drivers of loyalty 100+ companies analyzed Major Findings Customers have fundamentally changed the way they buy, which has forced an evolution in how companies sell. The sales experience drives 53% of customer loyalty. The sellers who perform best in a complex sales environment have a certain set of behaviours and skills. These high performers are known as Challengers.
  • 4. FINDING A READY CUSTOMER
  • 6. IN SEARCH OF ANSWERS
  • 10. GAIN PRESENCE AND INFLUENCE
  • 13. PRINCIPLES OF “SOCIAL SOUNDBITES”
  • 18. ©2013 LinkedIn Corporation. All Rights Reserved. Ralf VonSosen Head of Marketing LinkedIn Sales Solutions What is Social Selling, and becoming a Social Selling Expert on LinkedIn
  • 19. Members Worldwide +2 new Members Per Second 300M+ 15M+Members in the UK & Ire 85M+Members EMEA
  • 20. What is Social Selling?
  • 21. Leveraging your social brand to fill your pipeline with the right people, insights and relationships. Social Selling Defined:
  • 23. 5 Steps to Becoming a Social Selling Expert 23 Developing a Reputation: Building a strong online reputation that showcases your experience and increases your credibility Gathering Intelligence: Researching social information to prepare for sales conversations Building your Network: Developing relationships with people who can share information and provide referrals Offering Insights: Providing meaningful insights that earn opportunities to engage with and influence contacts 1. Build Your PROFILE 3. Gather INTELLIGENCE 2. Develop Your NETWORK 4. Contribute INSIGHTS 5. Use Social SOLUTIONS Gain competitive advantage: Use targeted social media engagement and turn cold leads into warm prospects
  • 24. 1. Build a Strong Professional Profile Add a photo, experience and skills that showcase the brand of YOU 24
  • 26. 2. Proactively Develop Your Network Build trusted relationships who can support your professional objectives
  • 28.
  • 29. 29 3. Gather Intelligence Be prepared for every interaction by researching contacts and companies
  • 30. 30 4. Contribute Insights Share ideas through status updates, and participate in groups
  • 32. Social Selling Evolution Doesn’t happen overnight LSS©2013 LinkedIn Corporation. All Rights Reserved.
  • 33. How How do I get in? LSS 33©2013 LinkedIn Corporation. All Rights Reserved. 240M members 2B member updates per week Billions Of Connections 5. LinkedIn Enables Social Selling What What to talk about? Who Who are the Right People?
  • 34. Macro to Micro: Best-in-class reps do these three things Leverage Relationships Lead With Insights Find Right People
  • 35. Who are the right people? My search yielded 124,789 search results! I don’t have time to sort through all these searches 35 By using the premium search filters, it gets much narrower… Find Key Prospects1 LSS With TeamLink, I can narrow down to profiles that have connection paths to my team Brian ©2013 LinkedIn Corporation. All Rights Reserved.
  • 36. What to talk about? LSS 36©2013 LinkedIn Corporation. All Rights Reserved.
  • 37. How do I get in? Brian 2 Identifies a great prospect This profile fits all my criteria, and has a connection to someone in our Canadian office 3 Asks teammate for an introduction I have a meeting set up for Tuesday! LSS 37©2013 LinkedIn Corporation. All Rights Reserved.
  • 38. 38 Build Your PROFILE In Summary Gather INTELLIGENCE Develop Your NETWORK Contribute INSIGHTS 1 2 3 4 Use Social Selling SOLUTIONS5

Editor's Notes

  1. Introduce your self and the process that you came to speak today.
  2. Introduce your self and the process that you came to speak today.
  3. The world of work has changedThe Internet has transformed how information is created and accessed, and how people connect and collaborate.Buyers have changed; they are technology enabled and socially empowered.Professionals need to be more responsive and make faster and better informed decisions to perform in this accelerated business environment.  Enter LinkedIn. There is now a single, global community of professionals from which a magical new data asset emerges. With more than 240 million professional members representing companies in more than 200 countries and territories, LinkedIn is the world’s largest professional network on the Internet. These millions of professionals are adding information to their profiles, sharing important insights, and building their networks every day on LinkedIn.
  4. Our mission is to help sales reps leverage their professional brand to fill their pipeline with the right people, insights, and relationships.   Our vision and our dream is to elevate the sales professional. 
  5. Our mission is to help sales reps leverage their professional brand to fill their pipeline with the right people, insights, and relationships.   Our vision and our dream is to elevate the sales professional. 
  6. -Animate the three columns so can discuss one at a time.-Follow a rhythm in diving into each of the three that we (1)conceptually present the value, and then (2)show how this is provided in Sales NavigatorWhat exactly does building strong pipeline entail?Since this is the top X priority for you to hit your number and you, not marketing, is not driving the majority of pipeline, let’s deconstruct together what exactly are the key activities in building pipeline so we can assess how well you’re doing with each and how LinkedIn may helpVery quickly introduce these three (quickly, because want to leave time to dive into each in a moment)Who is right person?   One of the most inefficient and annoying things in the selling process for both buyers and sellers is when a seller is chasing the totally wrong person.  What do I say?   There’s nothing more annoying than when a sales person has no context about you or your business or contacts you at the wrong time (even if you are the right person and they came in warm).What’s my path in?    Even if you’re the right person, buyers hate being cold called.   It is so much better if a seller came to me through a trusted source because I could immediately  tell the mutual connection I’m not interested. Since relationships matter, the seller couldn’t be too aggressive or would damage his/her relationship with the mutual connection.
  7. Activity feed.Updates, presentations videos