1. Dr Asha Kaushik
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2. 1. Content
2. Advantage
3. Disadvantages
4. Characteristics
5. Format
6. Heading
7. Salutation
8. Body
9. Closing
10. signature Line
11. Confidentiality and Security
12. Managing Email
13. Discussion
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3.  E-mailhas quickly become a communication
standard and the Internet‟s most popular
application.
Both the number of e-mail users and
the usage rates are continuing to grow
exponentially.
Mischelle Davis, V.P. of marketing communications at NewWorldIQ

4.  email
 Email
 eMail
 EMail
 e-mail
 E-mail
 e-Mail
 E-Mail

5.  Conveying routine information.
 Requesting information or additional resources.
 Invitation to meetings ,conferences , symposium etc.
 Request for proposals.
 Seeking explanations or clarifications.
 Giving feedback , suggestions ,
 recommendations.
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6.  To send confidential salary information
 To address a personal hygiene issue
 To get an immediate reply
 To settle a conflict between two team members
 To request a manual for the new phone system
 To recap a conversation about a pending order
 To set up a meeting next month
 To keep people updated on a project‟s status

7.  To send confidential salary information
 To address a personal hygiene issue
 To get an immediate reply
 To settle a conflict between two team members
 To request a manual for the new phone system
 To recap a conversation about a pending order
 To set up a meeting next month
 To keep people updated on a project‟s status

8.  Speed
 Low cost
 Portability & convenience
 Flexibility
 Easy attachments
 Promotes upward communication
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9.  Information overload-more frequent.
 Junk messages-if not being downloaded prompt.
 Lack privacy.
 Reduce productivity.
 May cause misunderstanding or confusion.
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10.  Concise
 Correct
 Clear
 Conversational tone
 Single theme
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11.  Heading
 Salutation
 Body
 Closing
 Signature
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12.  Date
 From
 To
 Subject
 Cc
 Bcc
 Attachments line
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13. .com business and commercial
 .edu educational institutions
 .gov government agencies
 .mil military related groups
 .net network providers
 .org non-profit groups & organizations
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14.  Grab Attention.
 Summarize message.
 Make it easy for recipients to triage your
Email and find it later.
 Don‟t “Reply All” to a message to grab
addressees without changing subject
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15.  Dear Dr Singh
 Dear Professor Bright
 Dear Maya
 Dear Mr Tripathi
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16.  Describe ,explain ,discuss
 Keep the message focused and readable.
 Keep it Short & Simple.
 Break into paragraphs; skip lines in between.
 Use short sentences and active voice.
Like, 'We will take care of your request
today„, better than 'Your request will be
taken care of today'.
 Use plain text editor, not MS Word.
Avoid fancy typefaces.
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17.  Best regards
 Kind regards
 Sincerely
 Yours faithfully
 Thank you & regards
 All the best
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18.  Include (if you want people to contact you)
 Your name
 Title
 Organization
 Email address (especially on listservs)
 Website
 Phones
Avoid v-Cards because some readers treat them as
attachments
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19. Mon 10/8/2012 3:03 PM
Arunabh Banerjee [abanerjee@ddn.upes.ac.in]
Vickram Sahai[vsahai@ddn.upes.ac.in]
Schedule for faculty development
shalinivohra; Sasi sekhar; Annapurna; Rati Oberoi; 'Radhika B Pasricha';
„dr.Asha'; 'Anand Prakash Pathak'; sriranjanidb@gmail.com
Dear all,
As per the last discussion a Faulty Development Programme will be
conducted at Centre for Professional Communication on October 09th, 2012
from 10:30 am onwards in communication lab 1.
The faculties are requested to make themselves available for the
programme. The schedule for the programme is attached with this mail.
Regards
Arunabh Banerjee
Centre for Prof. Communication
College of Engineering Studies
University Of Petroleum & Energy Studies (UPES)
Vill & P.O-Bidholi, Via-Premnagar
Dehradun - 248007, India
Mobile: +91-9897695834
Alt Email: dr.rbpasricha@gmail.com
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20. Protecting yourself
1. Have a separate free Email account for
newsletters, white paper registration, etc.
2. Delete browser history, cache, cookies, userids
and passwords after using a public Internet
connection.
3. Logout and close all Apps after using a public
Internet connection. (Restart if possible.)
4. Don‟t conduct company business on non-secure
personal computer.
5. Back up your Email.
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