Staff for Success with SocialEngage

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Staff for Success with SocialEngage

  1. 1. Staff For Success in SocialEngage • Workgroups – Organize inbound volume across channels and users – Shared workspace – Set user publishing and access permissions
  2. 2. Staff For Success in SocialEngage • Workgroups • Workflow – Assign / Claim Messages – Complete – Archive
  3. 3. Staff For Success in SocialEngage • Workgroups • Workflow • Conversation History – Unified view of all previous interactions with a single customer – Viewed across channels, users and teams

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