I Got a Fever, and the Only Prescription is More Feedback
The Second City in Chicago, an improvisational comedy club that launched the careers of comedians from Chris Farley to Steve Carrell, has delivered a successful product to audiences nightly for almost 60 years. How do they do it? By recognizing the power of feedback. Brian Eno, a pioneer in the music industry who produced albums for U2 and Coldplay, relies on a feedback generation system to ensure the best performances of the bands he works with. Likewise, the work of Eric Ries (Lean Startup) and Ed Catmull (Creativity, Inc.) has uncovered a similar pattern of organizations that thrive on experimentation and learning. These companies recognize the value of feedback at all levels – from interpersonal communications to user behavior patterns – and structure their organizations to take advantage of that value. They systematically spread learning across all levels of the organization as a means to solve problems that other companies can’t. In this talk, John Krewson will describe what it means to be a feedback-based organization. He’ll demonstrate how to recognize and generate feedback at all layers of an organization using innovative techniques drawn from the entertainment industry, and he’ll walk through several practices for making that feedback actionable.
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I Got a Fever, and the Only Prescription is More Feedback
- 1. @johnkrewson
- 3. One day I went to the zoo For I wanted to see the old gnu. But the old gnu was dead, And the new gnu, they said, Was too new a new gnu to view.
- 9. @johnkrewson
- 10. @johnkrewson
- 11. @johnkrewson “What do you think of my haircut?”
- 16. @johnkrewson Inspect and adapt Notes mentality Absence of authority product
- 17. @johnkrewson Inspect and adapt Notes mentality Absence of authority product
- 20. @johnkrewson Trial and error Curse of knowledge Build, measure, learn release
- 21. @johnkrewson Trial and error Curse of knowledge Build, measure, learn release
- 22. @johnkrewson Open-mindedness Fast feedback Deadlines Writer’s block Fresh perspective iteration
- 24. @johnkrewson Growth Mindset Failing Learning Dunning-Kruger The Review The Retrospective iteration
- 26. @johnkrewson What did we learn?
- 27. @johnkrewson
Editor's Notes
- Sketch: software product delivery company using Agile Agile coaching Me: MasterCard, VersionOne, Practicioner, Actor Any actors? Expert
- Sketch: software product delivery company using Agile Agile coaching Me: MasterCard, VersionOne, Practicioner, Actor Any actors? Expert
- Loyola University
- Overview of Cynefin. Experts belong in complicated
- Artful Making
- Time to treat software development like complex, not complicated
- According to the Cynefin framework, we probe-sense-respond
- Basic communication diagram FEEDBACK
- Trivial
- Ed Catmull refers to this as “deep candor” When nobody mentions your haircut When you’re not getting as many repeat customers as you used to
- Ed Catmull refers to this as “deep candor” When nobody mentions your haircut When you’re not getting as many repeat customers as you used to
- The communication diagram reminds me of another diagram. Good model for fostering feedback Review model Look at examples for each
- Product Discovery - engage his audience differently Casting - Environment – bears, lions, monkeys
- Ed Catmull: Notes are intense but never personal
- Ed Catmull: Notes are intense but never personal
- http://www.youtube.com/watch?v=itWxXyCfW5s&t=2m20s