Process asset library as process improvement and knowledge sharing tool

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Process asset library as process improvement and knowledge sharing tool

  1. 1. 1© 2004 - Proprietary and Confidential Information of Amdocs1Process Asset LibraryAs process improvementand knowledge sharing tool
  2. 2. 2© 2004 - Proprietary and Confidential Information of AmdocsObjectives> What is PAL – Visual View> PAL Definitions> PAL Approaches> Practical Approach to PAL> What You May Be Missing> CMMI Definitions
  3. 3. 4© 2004 - Proprietary and Confidential Information of AmdocsPAL Definitions> organizations software process assets –A collection of entities, maintained by an organization, foruse by projects in developing, tailoring, maintaining, andimplementing their software processes> The “organization’s process asset library” is a library ofinformation used to store and make available processassets that are potentially useful to those who aredefining, implementing, and managing processes in theorganization. This library contains process assets such asdocuments, document fragments, process implementationaids, and other artifacts
  4. 4. 5© 2004 - Proprietary and Confidential Information of AmdocsPractical Approach to PAL> The company / unit methodology tool andrepository, gives an answer to PALrequirements, thru ‘related documents’.Specify theme as examples / best practices.
  5. 5. 6© 2004 - Proprietary and Confidential Information of AmdocsWhat You May Be Missing> search, identify and collect best practices.> best practices merging method> evaluation method for best practices.> guidelines for applicable methodology> procedure for PAL maintenance
  6. 6. 7© 2004 - Proprietary and Confidential Information of AmdocsCMMI Definitions> Organizational Process Assets> “Organizational process assets” are artifacts thatrelate to describing, implementing, and improvingprocesses (e.g., policies, measurements, processdescriptions, and process implementation supporttools). The term “process assets” is used toindicate that these artifacts are developed oracquired to meet the business objectives of theorganization, and they represent investments bythe organization that are expected to providecurrent and future business value
  7. 7. 8© 2004 - Proprietary and Confidential Information of AmdocsCMMI Definitions> The organizational process assets that are describedin CMMI models include the following:> Organization’s set of standard processes, including theprocess architectures and process elements> Descriptions of life-cycle models approved for use> Guidelines and criteria for tailoring the organization’s set ofstandard processes> Organization’s measurement repository> Organization’s process asset library> In addition, some process areas mention twoadditional organizational process assets:> the organization’s process performance baselines> the organization’s process performance models
  8. 8. 9© 2004 - Proprietary and Confidential Information of AmdocsCMMI Definitions> Organization’s Process Asset Library> The “organization’s process asset library” is a library ofinformation used to store and make available process assetsthat are potentially useful to those who are defining,implementing, and managing processes in the organization.This library contains process assets such as documents,document fragments, process implementation aids, andother artifacts> Examples of process-related documentation include policies,defined processes, checklists, lessons-learned documents,templates, standards, procedures, plans, and trainingmaterials. This library is an important resource that can helpreduce the effort in using processes
  9. 9. 10© 2004 - Proprietary and Confidential Information of AmdocsCMMI Definitions> Document> A “document” is a collection of data, regardless of the medium on which it isrecorded, that generally has permanence and can be read by humans ormachines. So, documents include both paper and electronic documents> Work Product> The term “work product” is used throughout the CMMI Product Suite tomean any artifact produced by a process. These artifacts can include files,documents, parts of the product, services, processes, specifications, andinvoices. Examples of processes to be considered as work products includea manufacturing process, a training process, and a disposal process for theproduct. A key distinction between a work product and a product componentis that a work product need not be engineered or part of the end product> Process> A “process,” as used in the CMMI Product Suite, consists of activities thatcan be recognized as implementations of practices in a CMMI model. Theseactivities can be mapped to one or more practices in CMMI process areasto allow a model to be useful for process improvement and processappraisal. (In Chapter 2, see the definition of “process area” and adescription of how this term is used in the CMMI Product Suite.)
  10. 10. 11© 2004 - Proprietary and Confidential Information of AmdocsCMMI Definitions> Project> In CMMI models, a “project” is a managed set of interrelated resources thatdelivers one or more products to a customer or end user. This set ofresources has a definite beginning and end and typically operates accordingto a plan. Such a plan is frequently documented and specifies the product tobe delivered or implemented, the resources and funds used, the work to bedone, and a schedule for doing the work. A project can be composed ofprojects> Organization> An organization is typically an administrative structure in which peoplecollectively manage one or more projects as a whole, and whose projectsshare a senior manager and operate under the same policies. However, theword “organization” as used throughout CMMI models can apply to oneperson who performs a function in a small organization that might beperformed by a group of people in a large organization> Enterprise> When CMMI models refer to an “enterprise,” they illustrate the larger entitynot always reached by the word “organization.” Companies may consist ofmany organizations in many different locations with different customers.The word “enterprise” refers to the full composition of companies
  11. 11. 12© 2004 - Proprietary and Confidential Information of AmdocsCMMI Direct Reference to PAL> GP 3.2 Collect Improvement Information> The purpose of this generic practice is to collectinformation and artifacts derived from planningand performing the process. This generic practiceis performed so that the information and artifactscan be included in the organizational processassets and made available to those who are (orwho will be) planning and performing the same orsimilar processes. The information and artifactsare stored in the organization’s measurementrepository and the organization’s process assetlibrary
  12. 12. 13© 2004 - Proprietary and Confidential Information of AmdocsCMMI Direct Reference to PAL> OPF - SG 2 Plan and Implement Process-Improvement Activities> SP 2.3 Deploy Organizational Process Assets> Refer to the Organizational Process Definitionprocess area for more information about how thedeployment of organizational process assets issupported and enabled by the organization’sprocess asset library
  13. 13. 14© 2004 - Proprietary and Confidential Information of AmdocsCMMI Direct Reference to PAL> Purpose of ORGANIZATIONAL PROCESSDEFINITION is is to establish and maintain a usableset of organizational process assets> Organizational process assets enable consistent processperformance across the organization and provide a basis forcumulative, long-term benefits to the organization> The organizations process asset library is a collection ofitems maintained by the organization for use by the peopleand projects of the organization. This collection of itemsincludes descriptions of processes and process elements,descriptions of life-cycle models, process tailoringguidelines, process-related documentation, and data. Theorganization’s process asset library supports organizationallearning and process improvement by allowing the sharing ofbest practices and lessons learned across the organization
  14. 14. 15© 2004 - Proprietary and Confidential Information of AmdocsCMMI Direct Reference to PAL> OPD - SG 1 Establish Organizational Process Assets> SP 1.5 Establish the Organization’s Process Asset Library> Design and implement the organization’s process asset library,including the library structure and support environment> Specify the criteria for including items in the library> Specify the procedures for storing and retrieving items> Selected items to be included in the organization’s process assetlibrary> Enter the selected items into the library and catalog them for easyreference and retrieval> Make the items available for use by the projects> Periodically review the use of each item and use the results tomaintain the library contents> Revise the organization’s process asset library as necessary
  15. 15. 16© 2004 - Proprietary and Confidential Information of AmdocsCMMI Indirect Reference to PAL> IPM SG1 - Use the Project’s Defined Process> SP 1.1 Establish the Project’s Defined Process> Use other artifacts from the organizations process asset library asappropriate> Lessons-learned documents> Templates> Example documents> Estimating models> SP 1.4 Manage the Project Using the Integrated Plans> Implement the project’s defined process using the organizationsprocess asset library> Incorporating artifacts from the organization’s process asset library intothe project as appropriate> Using lessons learned from the organization’s process asset library tomanage the project
  16. 16. 17© 2004 - Proprietary and Confidential Information of AmdocsCMMI Indirect Reference to PAL> IPM SG1 - Use the Project’s Defined Process> SP 1.5 Contribute to the Organizational ProcessAssets> Refer to the Organizational Process Definition processarea for more information about the organizationalprocess assets, the organization’s measurementrepository, and the organization’s process asset library> Submit documentation for possible inclusion in theorganizations process asset library> Document lessons learned from the project for inclusionin the organizations process asset library
  17. 17. 18© 2004 - Proprietary and Confidential Information of AmdocsCMMI Indirect Reference to PAL> ORGANIZATIONAL ENVIRONMENT FOR INTEGRATION> Refer to the Organizational Process Definition process area formore information about establishing the organization’s set ofstandard processes and process asset library> SG 1 Provide IPPD Infrastructure> SP 1.1 Establish the Organization’s Shared Vision> Guidelines for how projects and integrated teams should developtheir shared visions should be made part of the organization’sprocess asset library
  18. 18. 19© 2004 - Proprietary and Confidential Information of AmdocsCMMI Indirect Reference to PAL> QUANTITATIVE PROJECT MANAGEMENT> To effectively address the specific practices in this process area,the organization should have already established a set of standardprocesses and related organizational process assets, such as theorganization’s measurement repository and the organization’sprocess asset library, for use by each project in establishing itsdefined process.> SG 1 Quantitatively Manage the Project> SP 1.2 Compose the Defined Process> Refer to the Organizational Process Definition process area for moreinformation about the organization’s process asset library, which mightinclude a process element of known and needed capability> Subprocesses are identified from the process elements in theorganizations set of standard processes and the process artifactsin the organizations process asset library
  19. 19. 20© 2004 - Proprietary and Confidential Information of Amdocs

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