8. THE CUSTOMER IS THE MOST IMPORTANT PERSON MAKE HIM OR HER FEEL SPECIAL
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10. LEAVE THE EGO IN THE CAR-PARK! The Customer doesnāt want to know!
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20. People want to know about how much you careā¦before they care how much you know
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23. Donāt forget your working environment also can make a good impression Customers often believe that sloppiness in one area of an organisation can mean a general carelessness in all areas.
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26. Customer Care Prayer Lord, I beg you, give me strength With certain customers who talk at length. Give me patience and the common sense To listen while the customer vents. Let me feel what they go through So I can see their point of view. Guide my words so what I say Reaches them in a courteous way ( continued on next slide)
27. Customer Care Prayer |Open my ears that I may be led To hear the message left unsaid. Show me ways to build rapport, And always try to offer more. Make me always show respect, And far exceed what they expect. (Continued on next slide)
28. Customer Care Prayer Remind me that service is but part of my role; Customer care is the primary goal. Help me always live this prayer To prove to them I really care. And at dayās end, let me look back with pride Knowing I kept every customer satisfied.
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