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Improving ILLiad Patron
Experiences Through Cross-
Departmental Collaboration
Technical Services & ILL
Purchase on Demand         Acquisitions
• Turnaround ~ 2 weeks     • Purchase entered into
• Rush catalog               Banner system
• Average circulation of   • Primary identifier for
  58 POD books 150% vs       SUNYONE additions for
  50% times for all new      items not in the SUNY
  books                      Collection
Reference & ILL
When patron appears to be on “fishing      Pilot project: Spring 2011
  expedition” for unique items
                                           •   Reference, Instruction, ILL, and
1.   Within ILLiad, custom email goes to       Writing Center working together with
     Ref Librarian and patron, asking if       faculty member to develop a package
     s/he would like a reference               of services for upper level undergrad
     consultation                              research class

2.   Reference Librarian contacts patron   •   Goal is student success with more
     and suggests locally available or         seamless integration of services
     more easily obtainable resources          individually offered
Digital Services & ILL
New Web Interface                          Forcing User Updates

•   Redesigned ILLiad forms to eliminate   •   Custom page served up by status to
    scrolling                                  block request forms

•   Main Menu now has Electronically       •   Batch change to inactive users
    Received Articles, Checked Out Items        – Faculty exempted
    and Outstanding Requests                    – OCLC’s help needed (we’re hosted)

•   Moved to LDAP Authentication           •   When user logs in and changes
                                               their information, request forms
                                               unblocked
Questions?
         Kim Myers
Interlibrary Loan, Manager
  kmyers@brockport.edu

        Logan Rath
 Digital Services Librarian
  lrath@brockport.edu

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Improving illiad patron experiences

  • 1. Improving ILLiad Patron Experiences Through Cross- Departmental Collaboration
  • 2. Technical Services & ILL Purchase on Demand Acquisitions • Turnaround ~ 2 weeks • Purchase entered into • Rush catalog Banner system • Average circulation of • Primary identifier for 58 POD books 150% vs SUNYONE additions for 50% times for all new items not in the SUNY books Collection
  • 3. Reference & ILL When patron appears to be on “fishing Pilot project: Spring 2011 expedition” for unique items • Reference, Instruction, ILL, and 1. Within ILLiad, custom email goes to Writing Center working together with Ref Librarian and patron, asking if faculty member to develop a package s/he would like a reference of services for upper level undergrad consultation research class 2. Reference Librarian contacts patron • Goal is student success with more and suggests locally available or seamless integration of services more easily obtainable resources individually offered
  • 4. Digital Services & ILL New Web Interface Forcing User Updates • Redesigned ILLiad forms to eliminate • Custom page served up by status to scrolling block request forms • Main Menu now has Electronically • Batch change to inactive users Received Articles, Checked Out Items – Faculty exempted and Outstanding Requests – OCLC’s help needed (we’re hosted) • Moved to LDAP Authentication • When user logs in and changes their information, request forms unblocked
  • 5. Questions? Kim Myers Interlibrary Loan, Manager kmyers@brockport.edu Logan Rath Digital Services Librarian lrath@brockport.edu