17. Nick Wheeler
CEO, Charles Tyrwhitt Shirts
“surprise, delight and excite
colleagues and customers”
18.
19.
20. “Empowered employees give excellent
customer service... turning unhappy
customers into happy, repeat
customers.” Service Quality Institute
21. “An empowered organization is one in which individuals have the
knowledge, skill, desire, and opportunity to personally succeed in a
way that leads to collective organizational success.”
22. For every dollar invested in employee development, they
receive $30 in return (an ROI of 30 to 1)
23.
24. 2a. How do you evaluate
your current development
plan?
26. Successful Development Plans:
• Begin with in-depth
training on culture,
vision, mission and
systems of business
• Ability to be tailored
• Regular training intervals
• Variety of training
mediums
• Train for long term while
reaching short term