The document discusses user experience and perceptions in using technology, emphasizing issues like poor documentation and steep learning curves. It highlights the importance of understanding users as individuals rather than as faceless entities, stressing that users want tools to help them achieve their goals rather than to become experts in using those tools. The conversation involves various participants sharing frustrations about user interfaces and communication in tech.

1. andreanna
I am your user.
Why do you hate me?

2. Where did this rant come from?
Donna Benjamin
@kattekrab
Project Lead, Catalyst IT Australia
Leslie Hawthorn
@lhawthorn
Senior Principal Program Manager, Red Hat

3. A user is a person who...
uses a computer or network service. Users
generally use a system or a software product
without the technical expertise required to
fully understand it. Power users use advanced
features of programs, though they are
not necessarily capable of computer
programming and system administration.
User (computing) - Wikipedia, the free encyclopedia
https://en.wikipedia.org/wiki/User_(computing)

4. How do I hate thee?
Let me count the ways.
the_ewan

5. Just for brainiac me.

6. Stupid user memes.

7. morville

8. Oh, no, no, no.
I know better.

9. You’re just not technical.
msk13

10. Faceless icons.

11. Prickly attitudes.

12. calliope
Whiney, entitled,
and demanding.

13. Marta Pucciarelli
Poor documentation.

14. Let’s chat,
© Slack

15. Let’s chat,
about chat.
© Slack

16. Steep Learning
Curves
Steep
Learning
Curves.

17. Easy!

19. People don’t want
to be badass at
using your tool.

20. People don’t want
to be badass at
using your tool.
They want to be
badass at what
using your tool
allows them
to do.

21. People don’t want
to be badass at
using your tool.
They want to be
badass at what
using your tool
allows them
to do.

22. Excellence and its discontents.

23. Perfect is the enemy of the good.

24. webchick

25. webchick

26. webchick

29. Understand who your users are; see them as people,
like your friends and colleagues, not faceless icons.
Diversity

30. Thank you
@kattekrab

31. Image credits
Love Note https://www.flickr.com/photos/andreanna/2823817620/
Candle Smoke https://www.flickr.com/photos/the_ewan/5002629108/
Head Scratcher https://openclipart.org/detail/168137/head-scratcher
Stupid User Memes - Google image search (Fair use)
Stupid Users https://www.flickr.com/photos/morville/4274220954/in/album-72157623083900559/
Technical Drawing https://www.flickr.com/photos/msk13/4108482239/
Faceless icons - Google image search (Fair use)
Prickly cactus http://www.publicdomainpictures.net/view-image.php?large=1&image=27187
Selfish sentiments https://www.flickr.com/photos/calliope/69902372/
Documentation library https://commons.wikimedia.org/wiki/File:Bonanjo_-_Centre_de_documentation_et_information_urbanisme_(CUD)_04.JPG
MMORPG learning curves https://www.flickr.com/photos/23579228@N04/2335016192
Text editor learning curves http://www.manuelmagic.me/geek/texteditors/
Kick Arse Curve by Kathy Sierra - http://headrush.typepad.com/creating_passionate_users/2005/10/getting_users_p.html
Kathy Sierra - https://www.flickr.com/photos/91572751@N00/2378443188
Pursuit of Perfection - https://www.flickr.com/photos/cogdog/15538578104/
Quality - Optician Training - https://www.flickr.com/photos/128185330@N03/17517769750/
New contributor cartoon - Angela Byron - http://webchick.net/node/9
Linux Journal Cover - http://lj.mybigcommerce.com/products/Linux-Journal-April-2011%2C-%23204-%28Digital%29.html
Jelly baby diversity https://pixabay.com/en/jelly-baby-candy-diversity-sweet-631848/