Designing to reach out - talk from Julia Schaeper at Funky Projects

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Designing to reach out - talk from Julia Schaeper at Funky Projects

  1. 1. 19 January 2010<br />Julia Schaeper| Designing to reach out<br />
  2. 2. The NHS<br />
  3. 3. The NHS is massive<br />£96,6 billion total spend 2009/10<br />Over 1 million patients every 36h<br />1,368,693 NHS employees<br />
  4. 4. One but many<br />172 Acute Trusts<br />152 Primary Care Trusts<br />74 Mental Health Trusts<br />12 Ambulance Trusts<br />10 Strategic Health Authorities<br />10,500 GP practices in the UK <br />
  5. 5. July 5 1948 <br />
  6. 6. The NHS now<br />
  7. 7. Some great advances<br />
  8. 8. However…<br />“The government has set itself the aim of a ‘patient-led NHS’. But our health services still have a long way to go before we can say that they are really putting patients first. Being an NHS patient is still too often a frustrating experience.” <br /> Healthcare Commission, 2005<br />
  9. 9. 20 billion funding gap We need to save £90 million a day<br />
  10. 10. NHS challenges<br />Rethink the way they do things<br />Sharewhat we know<br />Find innovative approaches to increase quality and productivity whilst reducing costs<br />
  11. 11. Innovation is business critical. Service design can help us innovate<br />
  12. 12. What we do<br />We support the NHS to transform healthcare<br />
  13. 13. Where we sit<br />NHS<br />DH<br />GP<br />GP<br />GP<br />GP<br />GP<br />GP<br />Trusts<br />SHAs<br />NHSi<br />
  14. 14. We design to reach out<br />Processes | Developing new approaches<br />Products | Supporting you to innovate<br />Programmes | Building capability to innovate<br />
  15. 15. What we have done<br />Established for nearly 4 years<br />Working with 94% of NHS organisations<br />More than 100 products or programmes<br />We work with the experts<br />
  16. 16. How we work<br />www.institute.nhs.uk| Assisting the NHS in transforming healthcare<br />
  17. 17. Design-led<br />A creative method of problem solving<br />Designed to help our staff break away from traditional mindsets and think in a fresh, creative way about developing solutions for health and social care<br />
  18. 18. Our process<br />
  19. 19. Some of our products<br />
  20. 20. Experience based design<br />
  21. 21. An improvement methodology<br />About using patient and staff experience to gain insights and identifying opportunities for improvement<br />
  22. 22. Patient involvement<br />Full Participation and Involvement <br />Giving Information <br />Listening and Responding <br />Consulting and advising <br />Complaining<br />
  23. 23. A guide and framework<br />
  24. 24. Improvement tools<br />
  25. 25. Follow the link to watch the film<br />http://www.institute.nhs.uk/quality_and_value/introduction/experience_based_design.html<br />
  26. 26. The Productives<br />
  27. 27. Releasing time to care<br />A programme to support NHS teams redesign and streamline their services<br />
  28. 28. Using Observation<br />
  29. 29. Through the eyes of...<br />
  30. 30. A toolkit<br />To help NHS staff experience different user perspectives and see the value user centred research can bring. Observation for understanding. Observation for inspiration.<br />
  31. 31. Observation, why?<br />People do not always do what they say they do, what they think they do, what you think they do, and they cannot always tell you what they need. Surveys are not enough!<br />
  32. 32. Innovation Practitioners<br />
  33. 33. A capability building programme<br />Equipping NHS staff with the skills to innovate their services and to create sustainable solutions to healthcare challenges<br />
  34. 34. Learn<br />How to take a creative approach to problem solving and how to apply innovation tools and techniques<br />
  35. 35. Thank you. <br />Julia Schaeper| julia.schaeper@institute.nhs.uk<br />www.institute.nhs.uk<br />

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