The NHS document discusses: 1) The size and scope of the NHS with over £96 billion in annual spending and over 1 million patients seen every 36 hours. 2) Challenges facing the NHS including a £20 billion funding gap and need to save £90 million per day and rethink how services are delivered. 3) The role of the NHS Institute in supporting NHS organizations to transform healthcare through service design, developing new approaches and building innovation capabilities.

1. 19 January 2010Julia Schaeper| Designing to reach out

2. The NHS

3. The NHS is massive£96,6 billion total spend 2009/10Over 1 million patients every 36h1,368,693 NHS employees

4. One but many172 Acute Trusts152 Primary Care Trusts74 Mental Health Trusts12 Ambulance Trusts10 Strategic Health Authorities10,500 GP practices in the UK

5. July 5 1948

6. The NHS now

7. Some great advances

8. However…“The government has set itself the aim of a ‘patient-led NHS’. But our health services still have a long way to go before we can say that they are really putting patients first. Being an NHS patient is still too often a frustrating experience.” Healthcare Commission, 2005

9. 20 billion funding gap We need to save £90 million a day

10. NHS challengesRethink the way they do thingsSharewhat we knowFind innovative approaches to increase quality and productivity whilst reducing costs

11. Innovation is business critical. Service design can help us innovate

12. What we doWe support the NHS to transform healthcare

13. Where we sitNHSDHGPGPGPGPGPGPTrustsSHAsNHSi

14. We design to reach outProcesses | Developing new approachesProducts | Supporting you to innovateProgrammes | Building capability to innovate

15. What we have doneEstablished for nearly 4 yearsWorking with 94% of NHS organisationsMore than 100 products or programmesWe work with the experts

16. How we workwww.institute.nhs.uk| Assisting the NHS in transforming healthcare

17. Design-ledA creative method of problem solvingDesigned to help our staff break away from traditional mindsets and think in a fresh, creative way about developing solutions for health and social care

18. Our process

19. Some of our products

20. Experience based design

21. An improvement methodologyAbout using patient and staff experience to gain insights and identifying opportunities for improvement

22. Patient involvementFull Participation and Involvement Giving Information Listening and Responding Consulting and advising Complaining

23. A guide and framework

24. Improvement tools

25. Follow the link to watch the filmhttp://www.institute.nhs.uk/quality_and_value/introduction/experience_based_design.html

26. The Productives

27. Releasing time to careA programme to support NHS teams redesign and streamline their services

28. Using Observation

29. Through the eyes of...

30. A toolkitTo help NHS staff experience different user perspectives and see the value user centred research can bring. Observation for understanding. Observation for inspiration.

31. Observation, why?People do not always do what they say they do, what they think they do, what you think they do, and they cannot always tell you what they need. Surveys are not enough!

32. Innovation Practitioners

33. A capability building programmeEquipping NHS staff with the skills to innovate their services and to create sustainable solutions to healthcare challenges

34. LearnHow to take a creative approach to problem solving and how to apply innovation tools and techniques

35. Thank you. Julia Schaeper| julia.schaeper@institute.nhs.ukwww.institute.nhs.uk