Edge Talks 4 December - Hacked off? Get hacking. Presented by Perry Timms and Zoe Lord

1. Edge Talks
“Hacked off? Get hacking”
With Perry Timms and Zoe Lord
4th December 2015

2. Joining in today and beyond
• Please use the chat box to contribute continuously during the
web seminar and raising your hand to join the discussion
• Please tweet using hashtag #EdgeTalks and the handle
@School4Radicals @theedgenhs
• Join our Facebook group School for Health and Care Radicals
and The Edge NHS
• Join in the Tweetchat each Wednesday at 4-5pm (GMT) using
the hashtag #EdgeTalks

3. The team today
Session lead:
Olly Benson
@ollybenson
Lead Presenter:
Perry Timms
@PerryTimms
Twitter monitor:
Kate Pound
@kateslater2
Chat room
monitor:
Jodi Brown
@JodiOlden
Lead Presenter:
Zoe Lord
@ZoeLord1

4. Plan for the session
• Hacks and Hackathons – Perry Timms
• Running a hack and an example – Zoe Lord
• Examples of NHS Hacks –
• Nottingham University Hospitals NHS Trust
• Hull Hack

5. Health care for older people
Hack
Nottingham University Hospitals’ (NUH’s) first clinical hack, focusing
on health care for older people. NUH staff identified four issues they
wanted to focus on:
• Discharge planning
• Hearing issues for older people
• Keeping patients and staff happy
• Improving recruitment of staff into the older people service.

6. Ideas were pitched
The final hacks were:
• Creating a mobile app that had up-to-date
information about discharge planning
• Installing hearing aid stores on older
peoples’ wards, which would include stocks
of batteries and guides to help staff with
patients with hearing impairments
• Purchasing an iPad for use by patients, to
give them access to games, newspapers and
Skype, etc.
• Developing a team hub and resource room
and creating an education programme

7. cc: TechCrunch - https://www.flickr.com/photos/52522100@N07

9. Photo by clasesdeperiodismo - Creative Commons Attribution-ShareAlike License https://www.flickr.com/photos/24614969@N04 Created with Haiku Deck

10. cc: .SilentMode - https://www.flickr.com/photos/40209390@N06

11. Photo by roland - Creative Commons Attribution License https://www.flickr.com/photos/35034347371@N01 Created with Haiku Deck

14. cc: mag3737 - https://www.flickr.com/photos/50318388@N00

17. The Hackathon Roadmap
Week 1
Agree
strategy
schedule
and
comms
programm
e
Comms:
Purpose
Platform
Event
Weeks 3-5Week 2
Launch:
Sprint 1;
Enrol
Post
Share
Comment
Comms:
Update
Themes
Enlist
Platform
readiness
Week 6-7
Launch:
Sprint 2;
Launch:
Sprint 3;
Launch:
Sprint 4;
Weeks 8-9
Comms:
Online
stage
closed
Analyse:
Review
online
hacks
Prepare
for
Hack
Squads:
Review
Hacks and
refine
ideas
Pitch:
Plans and
next steps

23. Photo by The Stoic Art of Photography - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/63463553@N07 Created with Haiku Deck

26. Photo by scumdogsteev - Creative Commons Attribution-NonCommercial-ShareAlike License https://www.flickr.com/photos/30973451@N00 Created with Haiku Deck

27. Thank you – would love to talk some
more.
Connect: Share: Learn

28. Our NHS Change Model
Hackathon
Zoe Lord
@ZoeLord1
Improvement Manager
NHE England

29. NHS
Change
Model

30. Purpose of the refresh
• Strengthen the model
• To ensure it is fit for purpose to support organisations
facing significant improvement challenges
• To turn from conceptual to enabling
• To enable other areas of the health and care system
(i.e. social care, care homes) to embrace the model
by considering a change of branding

31. Why
hack?

32. Pre event
• Online hack packs
• Diversity
• Event planning
• Insights

33. Insights
• Interviewed and surveyed 200 + people
• Survey Monkey

34. Insights
• Use:
– It is used for many different purposes -Projects, events, meetings
• Knowledge:
– The more people know, the more they find it useful
– Easy accessible information on practical application is required
• Language:
– Some of the language is inhibiting
• Name:
– NHS brand brings prestige
– NHS brand is hindering the uptake from other care providers
– Is it a model or framework?

35. The event
• 80 people
• 1 day
• Series of hacks to explore design a proof of
concept to support and enable change across
health and care

36. Remit of the changes
• Bring on board the people who don’t like it
and keep hold of the people who do like it
• Enhance the positives – rather than change for
change sake
• Address what ‘it’ should be called
• Think about spread and implementation

38. Work in
progress….

40. Continuous … no end…
• Wording,
resources, name,
hosting, platforms…
Work in
progress….

41. Learning
• Outputs… more than we’d ever imagined!
• You can’t second guess!
• Letting go of control…
• Frame and reframing is so important
• Balance between divergence and convergence
• Scope – In and out of scope
• People – diversity in the room
• Unconference
• Trust the process
• Go with the flow!

42. Our NHS Change Model
Hackathon
Zoe Lord
@ZoeLord1
Improvement Manager
NHE England