Papyrus Winter 2004


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Papyrus Winter 2004

  1. 1. I N T E R N AT I O N A L A S S O C I AT I O N O F M U S E U M FA C I L I T Y A D M I N I S T R AT O R SVOLUME 5NUMBER 3 PAPYRUS WINTER 2004–2005IAMFA 2005 — Basque-ing in BilbaoAt the Guggenheim Museum Bilbao, we are working on Given that the architectural features of this singularpreparations for IAMFA’s upcoming annual conference, which building are of great interest to many people, our programwill take place in September 2005. Innovation will be the kicks off with a presentation by a collaborating architectcentral theme of the conference, through a careful blend of from the local engineering company that supervised thetopics which combine the practical and the theoretical in a Museum’s construction. Through this presentation, we willseries of talks scheduled for the three days of the conference. try to give attendees an idea of the challenges involved in These talks will be given in different institutions located this project, the search for solutions, and the results obtained.near the Guggenheim Museum Bilbao, which was designed Another subject we propose to examine is general acces-by architect Frank O. Gehry. The Museum is located in sibility. Over the years, customer satisfaction has been onean area of the city called Abandoibarra: the work of the of the basic precepts of the Museum’s operation. As a result,famous architect and urban planner Cesar Pelli. We are our aim throughout 2003 was to make progress in this fieldgoing to propose the recently opened Sheraton Hotel, also by implementing a continuous improvement system whichlocated near the Museum, as the first meeting place for focused upon ensuring accessibility to the Museum forconference attendees. everyone — including not only persons with physical The first day of the conference will be held in the disabilities, but also the elderly, children, the blind, theGuggenheim Museum itself, where we will offer a number deaf and the mentally handicapped. Although this systemof subjects focusing mainly on our own experience. Although has been in place for only a short time, it has allowed usthe final details for the conference will be set out in later to see that there are no limits to this subject, and that aissues of Papyrus, we would like to give you a foretaste of policy of continuous improvement may be the ideal tool.some of the topics we expect to include in the program. The rapid development of technology and a greater social continued on page 2 INSIDE THIS ISSUE Message from the President . . . . . . . . . . . . . . 3 IAMFA 2004 in Boston . . . . 5 Benchmarking Review . . . . 7 The Lighter Side of Facilities Management . . . 11 Managing Energy Consumption . . . . . . . . . . 12 New Environment Guidelines at the Smithsonian . . . . . . . . . . . 16 The Royal Exhibition Building in Melbourne . . . 18 Letter from the Editor . . . . 20The Guggenheim Museum Bilbao at night.
  2. 2. IAMFA 2005 — Basque-ing in Bilbao — continued from page 1 Conference topics andawareness, will allow us, without doubt, As a new and complementary aspectto make advances in this field. of the program, we are hoping to bring speakers are needed for the We also propose to deal with quality together the IAMFA members with repre- 2005 Conference in and the European excel- sentatives of the top Basque and Spanishlence model we have adopted at the museums and cultural institutions. We All members are stronglyGuggenheim Museum. We intend to are also drawing up an extremely inter- encouraged to provide possibleinclude topical subjects such as the esting guest program, which will allowenvironment, and exchange experiences companions of IAMFA members to famil- topics or speakers to anywith other institutions with regard to iarize themselves with our culture. We Board member bythe environmental management we hope to make their visit to the Basqueare carrying out. Country an unforgettable experience. January 5, 2005. We are receiving proposals for other We look forward to welcoming you Please see page 4, where theequally interesting subjects, which we to Bilbao in 2005. Details and registra-will include in the program over the tion forms for the conference will appear names and e-mail addresses ofcoming months. We would like to in upcoming issues of Papyrus. all Board members are listed,encourage you to provide informationon any of your own organizations’ Rogelio Diez or visit our Web site atpractices which might serve as frames Guggenheim Bilbao Museum www.iamfa.orgof reference for other cultural institutions. Facilities ManagerA view of the ceiling inside the Museum’s Atrium.2
  3. 3. Message from the PresidentA Time For Renewal who has served on the Board for overAnd Growth six years in various positions. Bill’s dedication to IAMFA is a testament toIn this, my first article as your new the benefits that he and his organiza-President, I wish to call upon each tion, the Art Institute of Chicago, haveof you to share in my optimism and derived from their membership, andexcitement for what I believe will be a from participating in the annual bench-year of renewal and growth for IAMFA. marking surveys. Bill’s efforts over theMy optimism stems from the fact that, years have also been instrumental inalthough we are still a young organi- keeping IAMFA’s business and annualzation, we have more than doubledour membership over the past ten years conferences viable throughout someand it will continue to grow with your difficult periods. I am sure that theinvolvement. My excitement stems from Board and the members join me inthe fact that we are all volunteers in expressing our gratitude for Bill’s Incoming President of IAMFA, Guy Larocque, tremendous contributions to IAMFAthis Association, which is committed Manager of Facilties Management Servicesto the care of the buildings that house for the Canadian Museum of Civilization over the years.the world’s art, heritage and cultural and the Canadian War Museum. I also would like to express mytreasures — for which we all have a thanks and gratitude to our pastdirect responsibility for preserving and Treasurer, Kevin Streiter, who dem-protecting. Our commitment to this ship and to increase its relevance. In onstrated dedication, professionalismmost noble of professions, in which the meantime, there are other improve- and worked very hard at keepingwe are sometimes asked to perform ments that can be undertaken imme- IAMFA’s finances in order, while alsoextraordinary deeds, encourages us to diately, such as creating a discussion handling all of the membership appli-seek out our peers, to invite discussion, forum on our Web site which will cations and conference registrations.and to learn from and share with each provide members with a convenient He embraced all of these responsibilitiesother our knowledge, experience and opportunity to ask questions which with generosity and goodwill, whilepractices. This desire to seek out and other members may be able to answer maintaining that warm, southern gentle-network with our counterparts in other or, at the very least, join in the discus- manly style that we have all come toorganizations is the very heart and sion. Another idea discussed recently appreciate. IAMFA’s fiscal profile hasmandate of IAMFA, and efforts by all with conference attendees in Boston indeed benefited from Kevin’s contri-of us to solicit new memberships will is a reduced version of the Museums butions, and provide us with a solidresult in a wider field of new experi- Benchmarking survey that would platform from which to continue theences and practices from which we potentially attract more participants growth of our Association. Kevin, youmay benefit. and increase the statistical validity of have our gratitude. The direction in which I wish to take the sixty or so core measurements of I would also like to recognizeIAMFA during my term is governed cost per square foot. These are but a the tremendous contributions of ourby a vision for renewal and growth. I few areas of interest that have been Boston Conference Chairperson, Jamesbelieve that this vision can be translated discussed, and I invite you all to come Moisson, who not only accepted ainto workable objectives through the forth with your ideas to any member request from the Board — less thanimplementation of a Strategic Plan for of the Board. As you can see, there a year ago — to host the 2004 AnnualIAMFA. This plan will determine the are exciting times ahead. Conference but who also managed tostrengths, weaknesses, opportunities I stand on the shoulders of giants. put together another high-caliber, pro-and threats that exist in this organiza- My work as President of IAMFA will fessional and very successful event thattion. From that analysis, we should no doubt be made easier because of will be remembered for years to come.arrive at three to five major objectives, the contributions of past members of Jim has earned the gratitude and admi-along with associated strategies that the Board of Directors. I wish to recog- ration of all of the conference attendees,IAMFA should undertake in order to nize the tremendous contributions made not only for putting on a great con-remain viable, to increase its member- by our past President, Bill Caddick, ference, but also for allowing himself continued on page 4 3
  4. 4. Message from the President — continued from page 3to be presented for the Board position and continues to pursue others withof Treasurer. It’s been a real pleasure zeal. I call upon all members to lend IAMFA Board of Directorsworking with Jim during this past year, her a hand and if you know of anyand I look forward to the exciting chal- other cultural institutions that are Presidentlenges that we will undertake together interested in starting Chapters in their Guy Larocqueduring this next term with the Board. region, please contact Toby. Toby’s Canadian Museum of Civilization and Canadian War Museum I also wish to welcome Richard work is very much appreciated by Gatineau, CanadaKowalczyk to the position of Vice- the Board. guy.larocque@civilization.caPresident of Administration. Richard We are all looking forward to theis a longstanding member of IAMFA 2005 Annual Conference in Bilbao, V.P., Administrationand is highly respected among his Spain hosted by the Guggenheim Richard Kowalczykpeers at the Smithsonian Institution in Bilbao Museum. Our 2005 Conference Smithsonian InstitutionWashington. Richard was responsible for Chairperson, Rogelio Diez, with the Washington, D.C., USAcreating IAMFA’s Web site several years support of his Director, Roberto on a voluntary basis. Because of Cearsolo are working diligently tohis initiative, our Web site has become produce what they expect will be a V.P., Regional Affairsan important communications medium magnificent event. Their efforts in Toby Greenbaumthat has contributed to the success of organizing next year’s conference are Library & Archives of Canada and thethis organization. Richard will once greatly appreciated. Look for the 2005 National Museums Gatineau, Canadaagain manage the IAMFA Web site Annual Conference registration form toby.greenbaum@pwgsc.gc.caduring this term as one of the respon- in the March 2005 issue of Papyrussibilities of his position on the Board. and on the IAMFA Web site in the TreasurerI look forward to working closely next few months. Jim Moissionwith Richard in seeking his counsel There are already discussions among Harvard University Art Museumson the many challenges that we will IAMFA members regarding potential Cambridge, USAbe undertaking with the Association. sites for future conferences. Among the Our remaining Board members have locations discussed are Los Angeles,made important contributions during Washington, Chicago, and others. Secretary and Papyrus Editorthis past year and are engaged to con- The Board would very much like to Larry Bannistertinue their work for another year. Larry hear suggestions from potential host Milwaukee Public MuseumBannister, our Secretary and Papyrus institutions in other parts of the world. Milwaukee, USAeditor has, with the assistance of his In closing, I would like to thank bannister@mpm.edustaff, performed marvelous work in you, the members of IAMFA, for yourkeeping the minutes of IAMFA Board support and faith in me to lead this Chairman — Conference 2005 Rogelio Diezmeetings and in producing our tri- association into a time of renewal Museo Guggenheim-Bilbaoannual newsletter, Papyrus. Larry and and growth. I will count on contribu- Bilbao, SpainLezlee’s continued efforts are truly tions from all of you as we work rdiez@guggenheim-bilbao-esappreciated. together through these optimistic During the past year, Toby and exciting times.Greenbaum, our V.P. of Regional Affairs, For additional contact information,has worked tirelessly to promote the Guy Larocque, P. Eng. please visit our website at www.iamfa.orgdevelopment of Regional Chapters. She Presidenthas made contacts in several regions, IAMFA4
  5. 5. IAMFA 2004 in BostonOn behalf of the entire planning com- their Benchmarking Survey Workshop, Estate in Lincoln. Complaints of anymittee here at the New England Chapter, this year supported generously by the kind were non-existent, thanks to theI want to extend our heartfelt thanks to Smithsonian Institution. The session meal and libations.the nearly 70 members and 20 guests was very well attended. We strongly Tuesday dawned with our programwho joined us for four days at the 2004 recommend that you participate in this on lighting. It seemed only too fitting.Conference. Judging from the warm valuable exercise some year, especially We met at the historic and beautifulfeedback that you so generously if you have never done so. We fol- Boston Athenaeum atop Beacon Hillprovided, the event was a success lowed their session with the conference and heard from Paul Zaferiou of Lamall around. registration and a dinner cruise on Partners, Ken Kane of Lighting Services In the coming weeks, I will sup- Boston Harbor. Inc., and Mark Rowling of ERCO. Afterplement the IAMFA Boston 2004 Web On Monday, we headed over to the refreshments, we attacked a variety ofpages with a list of sponsors who helped Isabella Stewart Gardner Museum and engineering issues with several firmsfund the event, along with a list of the the Museum of Fine Arts (MFA) to focus and speakers. Hank Anthony of Exergenspeakers and the information they on master planning. We heard from Corporation spoke on the Art of Climateshared at the sessions. Tim Love of Utile Design, and Holly Control, and Ernest Conrad of Landmark I provide the following summary Ludwig of the Gardner Museum. James Facilities Group focused his commentsin the hope of attracting members and Labeck moderated the session. At the on Modern Technology in Historicguests to future conferences, where MFA, Dan Lenyo of Macomber and Buildings. Bill Lull of Garrison Lullthey are sure to enjoy the great infor- Larry Bauer of Solomon+Bauer dis- shared his experience on Gas Phasemation that is shared and the rich cussed aspects of the MFA’s master Filtration and Joe Manfredi of Vander-camaraderie that develops. planning process. Monday evening weil Engineers and his colleagues dis- Ian Follett and Nancy Nauss of Facility had us chowing down on lobsters, cussed Climate Control Systems: DifferingManagement Services Ltd. conducted clams and barbecue at the Codman continued on page 6IAMFA 2004 Conference attendees. 5
  6. 6. IAMFA 2004 in Boston — continuedfrom page 5Needs in Differing Climates plus FireDetection and Suppression. We alsoappreciated a sponsor introductionconducted by Doug Ryan of SiemensBuilding Technologies. After a classicBeacon Hill luncheon at the Union Club,we meandered back to the hotel for acontractor and vendor fair which waswell attended by about a dozen firms.Around 4:00, everyone was cut freefor the evening, except for the Boardof Directors, who repaired to theirtop-secret mountain hide-out in Boston’sItalian North End and met for severalmore hours. Wednesday saw us board buses for Lunch at the Union Club in Boston.Salem and a thorough introduction tofacilities and security management at at the Peabody Essex closed with a It involved a great deal of effort, butthe Peabody Essex Museum. We heard presentation on Building Automation was richly rewarded by the presence ofabout Computer-Aided Facility Manage- Systems by Ray Thompson and Joe each attending member and guest, eachment from Janis Phelps, Archibus/ Knight of Johnson Controls. We then of whom brought important energyTerminal Velocity FM and Artifact boarded the buses and cruised back to to the festivities. So, on behalf of theAlarms, Direct and Proximity, from Herb the hotel, there to freshen up for our organizing committee, whose namesLustig and Bob Fergusson of Invisa, final soirée at my place, the Harvard follow, thank you all for your part inInc. and Dan Lohnes of Essex Alarm University Art Museums. We sipped making this a rich and meaningfuland Security Inc. Yet another good and snacked at Busch Hall and feasted experience.meal was followed by Bob Ducibella later in the Calderwood Courtyard ofof Ducibella Venter & Santore, a leading the Fogg Art Museum. James Moissonsecurity consulting firm. Kim Crabill of In addition to many of the above IAMFA Boston 2004 ChairpersonGuardsmark LLC presented a sponsor activities, our guest program visited Director of Facilities Operations,introduction, along with colleagues Rob Newport, Rhode Island and Concord, Harvard University Art MuseumsChang and Luis Estrera. Our session Lincoln and Rockport, Massachusetts. They had a very lively and fun time, James Labeck, Chapter Chairperson, led wonderfully by Joni Parker-Roach Isabella Stewart Gardner Museum of ThoughtRoads, Inc. Our thanks to David Geldart, Museum of Fine Arts Joni, and all those who participated, Bob Monk, Peabody Essex Museum for bringing such great energy to that John Lannon, Boston Athenaeum portion of our event. David Grimard, Currier Museum of Art Several people took the podium at the closing banquet. Bill Caddick, outgoing President, Guy Larocque, incoming President, and I all made a few remarks, and gifts of thanks were handed out. Roberto Cearsolo spoke about next year’s conference at Bilbao and excitement continued to climb, as it had all week. In all, it was a time of great merriment and camaraderie, all capping off an enjoyable conference. I could not have had a better time Jim Moisson of the Harvard Art Museums,Interior atrium at the Peabody Essex hosting the conference along with my and Lucie Lanctot of the Canadian MuseumMuseum. colleagues in the New England Chapter. of Nature.6
  7. 7. Benchmarking Review by Ian Follett, President, Facility Management Services LtdMuseum Benchmarks 2004, Survey of • Area Cleaned Per Custodial WorkerFacility Management Practices 23,100 sq.ft. / 2,200 sq.m.This year — the fourth consecutive year for this bench- • Consumption of Electricity (KwH)marking exercise — 17.7 million square feet (1.6 million 20.7 per sq.ft. / 222.8 per sq.m.square meters) of space were benchmarked. To date, over90 museums and art galleries from six countries have partici- • Area Per Maintenance Worker By Facility Typepated in the surveys, with 70 million square feet (6.6 million Fine Art: 23,900 sq.ft 2,200 sq.m.square meters) of space benchmarked. History: 26,800 sq.ft. 2,500 sq.m. Archives: 32,400 sq.ft. 3,000 sq.ft.ThanksThe Smithsonian Institution was a sponsor, in part, of this • Cost of Maintenance ($US)year’s benchmarking exercise. $3.96 per sq.ft. $42.59 per sq.m.An Annual ExerciseOnce again, participants at the benchmarking workshop in • Area Per Security Worker By Facility TypeBoston voted unanimously to continue the benchmarking Fine Art: 5,800 sq.ft. 540 sq.m.survey in 2005. History: 23,800 sq.ft. 2,200 sq.m. Archives: 26,500 sq.ft. 2,500 sq.m.Some Highlights of This Year’s Report • Interest in Sustainable Development/Green Building?• Cost of Custodial Services Totally or Mostly Outsourced Important/top priority 59% ($US) Limited interest 41% Per Sq.Ft. Per sq. m. 2004 2003 2004 2003 • Familiar with Reliability Centered Maintenance? $1.59 $1.28 $17.10 $13.78 Yes 63% No 37%• Cost of Custodial Services Totally or Mostly In-House ($US) continued on page 8 Per Sq.Ft. Per sq. m. 2004 2003 2004 2003 $2.55 $2.22 $27.43 $23.90Larry Bannister of the Milwaukee Public Museum, Bill Caddick of Robert Hanna of the Henry Ford Foundation, Christian Page ofthe Art Institute of Chicago, Fletcher Johnston of the Hirshhorn the Canadian Museum of Civilization, and Greg Prather of theMuseum and Sculpture Garden, and Jack Plumb of the National Canada Science and Technology Museum.Library of Scotland. 7
  8. 8. Benchmarking Review — continued from page 7Performance Gaps in Good/ % All % AllBest Practices Yes Do It Yes Do ItSurvey participants were asked to Customer Satisfaction Project/Construction Mgmtidentify those practices, not just best Track annually for On-line bidding & projectpractices (13 pages of listed practices!) general satisfaction 89 46 admin. 48 22they saw as worthwhile, common-sense Track visitor satisfaction Established unit rate costs 82 44practices that all facility managers with FM 77 29should be using. Quality/Continuous Improvement Process to address all Performance Gap: the difference FM mtgs solely for complaints 89 56between what is seen as a good prac- quality improvements 84 30 Customers accesstice (Yes) and actually doing it (Do It). project info via Web 74 12 Purchase of Museum Benchmarks Service agreements with 2004 Survey Report % All customer departments 69 29 The Report can be purchased for Yes Do ItBuilding Security Financing & Budgeting $1,000 US. Please contact Ian Follett,Track cost/sq.ft./sq.m. 84 52 Chargeback of most Facility Management Services Ltd, atTrack FTE/sq/ft//sq.m. 81 52 FM costs 66 20, 1-403-259-5964 or fax at 1-403-255-7116.Communication Operations & Maintenance Track“Can do and will do” % budget spent on policy 88 47 breakdown maint 97 47 Benchmarking and BestBrochure of FM costs/ No. of service complaints 94 68 Practices Workshop 2004 services 88 30 Ratings from customer This one-day Workshop, always partConservation Maintenance sat surveys 94 47 of the benchmarking exercise, wasWorkers trained in held in Boston immediately prior to Outsourcing Contracts the IAMFA Conference. The following materials conservation 91 68 Use Management Review institutions were represented at thisCustodial Committee 61 27 Workshop:Track ratings from Contain risk & reward customer sats surveys 97 69 clauses 64 9 Art Institute of Chicago The British Library Canadian Museum of Civilization Canadian Museum of Nature Detroit Historical Museum Freer Gallery of Art The Getty Center Hirshhorn Museum & Sculpture Garden Honolulu Academy of Art Library and Archives Canada The Mariners’ Museum Milwaukee Public Museum Museum of Science and Industry National Gallery (London) National Library of Scotland National Museums of Scotland The Newark Museum Smithsonian Institution Cultural Resource CenterJohn Standish of the Smithsonian Institution Cultural Resource Center, Guy Larocque of Smithsonian Institution Museumthe Canadian Museum of Civilization Corporation, Brent Chubb of the Mariners’ Museum, Support CenterSpence Stehno of the Milwaukee Public Museum, Dan Davies of the Smithsonian Institution, Smithsonian National Museum ofLarry Grauberger of the Smithsonian Institution, Richard Harding of Black & McDonald,and Frank Brown of the National Gallery (London). Natural History Winterthur Museum, Garden & Library8
  9. 9. Workshop Highlights • Thank You Key Benchmarking Requirements All best practice presenters.• Survey Results Humility: Presentation and discussion of — Jim Moisson, Harvard University • others can do some things better Museum Benchmarks 2004 results Art Museums, for great and trends, including good/best hospitality and arrangements for Recognition: practices. the workshop room, equipment • learning must be continuous and catered luncheon • learning from others is faster —• Best Practice Presentations — All those who helped in the and therefore smarter — than — Integrating Building development of the survey starting from scratch Preservation Into Collection questionnaire • it’s not about getting a good report Preservation card Marion Mecklenburg, — Bill Caddick, Guy Larocque and other IAMFA members for their • measurements are overemphasized, Smithsonian Center for Material processes (practices) are overlooked Research & Education support of this annual benchmarking survey — Management of Energy The best organizations today, our Consumption organizational role models, are Jack Plumb, National Library of The Next Survey those that use benchmarking and Scotland use it well Museum Benchmarks 2005, Survey of — Performance-Based Contract for Facility Management Practices — American Productivity and Cleaning Services Quality Center Harry Wanless, The British Why Benchmark? Why Participate? Library Excuses for Not Benchmarking • To learn how to reduce costs• Focus Groups • To identify strengths and • We’re too busy doing projects. 4 separate groups discussed the weaknesses — ie. We’re too busy working hard following topics: to learn how to work smart. • To establish goals and action plans — Use of Benchmarking Data (strategic planning) • We participated in a benchmarking — Best Ways to Track Customer • To have the data to support survey previously and we’re right in Satisfaction business cases for change the middle of the pack. — ie. We’re happy to be average — Good Practices of Mechanical • To identify institutions with best System’s Design practices — ie. Continuous learning is not important — Reliability Centered Maintenance • To learn from these institutions Fee • $1875 US (no change in 3 years) • Due upon registration What Do I Get for this Fee? • Survey Questionnaire Development — Approximately 25-30% of the survey gathers data on new subjects • Customized Survey Report that includes: • Executive Summary — Comments and recommen- dations on key performanceJoe May (with his back to the camera) of the Getty Museum, Richard Day (hidden) of the measurements, practices andSmithsonian National Museum of Natural History, Willie Anthony of the National Museums trends in facility managementof Scotland, Jean Allard (back to camera) of the Library and Archives Canada, DenisBouchard of the Detroit Historical Museum, and John DeLucy of the British Library. continued on page 10 9
  10. 10. Benchmarking Review — continuedfrom page 9 SURVEY PARTICIPATION AGREEMENT • Survey Results (individualized) — Charts and graphs of industry The undersigned institution wishes to participate in Museum averages, ratios and trends Benchmarks 2005, Survey of Facility Management Practices, that compare the performance and agrees to: measurements of each insti- tution to industry average • Provide complete and accurate data in a timely manner. performance measurements • Best Practices • Maintain the confidentiality of the survey questionnaire and — A listing of the best practices survey data. of individual institutions from all five survey years • Use the survey data for internal institutional purposes only. • Survey Data — Charts of data from all • Not provide the survey questionnaire or survey data to any other institutions listed under each institutions or individuals. institution’s name. This facilitates networking and • Pay FACILITY MANAGEMENT SERVICES LTD $1,875 in U.S. currency benchmarking among to benchmark one facility. participating institutions.• Full Day Workshop (maximum two PAYMENT IN FULL IS DUE UPON REGISTRATION people per institution) — Includes best practice presenta- Ⅺ If you require an invoice, please check. tions and networking through focus group exercisesKey Dates Institution (please show complete, proper name) Date• January–June, 2005 Survey Registration (through Survey Signing Authority (please print) Title Participation Agreement)• January–June, 2005 Distribution of Survey Questionnaire Signature Telephone No.• June 1, 2005 Last chance to return completed Mailing Address Survey Questionnaire• August 31, 2005 Survey Report mailed to participating Mailing Address institutions• September 25, 2005 Fax E-Mail Address Benchmarking and Best Practices WorkshopHow Do I Sign On or Get More Please fax the completed agreement to:Information? Ian FollettComplete and return the Survey PresidentParticipation Agreement, or contact FACILITY MANAGEMENT SERVICES LTD Ian Follett Tel: 1-403-259-5964 Tel.: 1-403-259-5964 Fax: 1-403-255-7116 Fax: 1-403-255-7116 E-mail: E-Mail: Web site: www.fmsltd.com10
  11. 11. The Lighter Side of Facilities Management This is an imaginary conversation between the President of a large, cultural institution and its Facility Manager — I’m sure we’ve all been there!!PRESIDENT Hello FM Manager, how are you. I’m not FM MANAGER No, the preservationalists make sure that interested — I’m just being polite. I need the relative humidity and temperature are to cut $1,000,000 from your budget. properly controlled for each of the artifacts.FM MANAGER Why? PRESIDENT Oh. That’s okay, then. They can share a desk with the environmental engineers —PRESIDENT Because you’re the FM and we always cut I’ll tell them. the FM budget — are you new here? How can we cut $1,000,000 from your budget? FM MANAGER And Human Resource and Finance won’t like it.FM MANAGER We could reduce everyone’s space requirements and free up four floors of PRESIDENT Who are they? Do they work here? What space that we can then rent out. do they need desks for?PRESIDENT Great — do it. FM MANAGER They look after your staff and money, and they need desk space for interviews andFM MANAGER Well there may be some problems — the spreadsheets. Conservationalists won’t like it. PRESIDENT Well they can be merged into one groupPRESIDENT Conservationalists! Conservationalists — — I’ll tell them. we don’t employ any of those Greenpeace people do we? FM MANAGER And then there are your Directors — they won’t be happy.FM MANAGER No, no. The conservationalists are the people that repair books and paper if they PRESIDENT They need to get closer to the staff, open have suffered damage. They need large communications — have an open-door desks to spread the papers out on. policy — I’ll tell them.PRESIDENT Well that’s okay — we’ll just buy them FM MANAGER And of course, this will need leadership smaller desks. I’ll tell them. from the top. We’ll move you to a smaller room on another floor.FM MANAGER The Preservationalists will not be happy. PRESIDENT Oh….hmmmmm …..How can we cutPRESIDENT Jam makers? What have they got to do $1,000,000 from the Marketing budget with it? instead? Harry Wanless Estates — Property Manager British Library 11
  12. 12. Management of Energy Consumption — A Best Practice?I hope all those who attended this year’s annual conference on Climate Change (IPCC). One of the aims of the IPCC wasin Boston are all now safely home, and starting to think to establish a definition of greenhouse gases. They identifiedabout how to put into action all of the new ideas that we 38 greenhouse gases, of which 60% was carbon dioxide,heard from the conference’s many knowledgeable speakers, 20% methane, 10% nitrogen dioxide, with the other 35 gassesas well as from various discussions with our colleagues. making up the final 10%. Following the IPCC’s first report Those who were at the Benchmarking Workshop would in 1990, 137 countries signed the United Nations Frameworkhave heard my presentation on the Management of Energy Convention on Climate Change (FCCC) at the 1992 EarthConsumption. I was very grateful for the kind way in which Summit in Rio de Janeiro. They agreed that they neededthe presentation was received, and especially grateful that to set the concentration of greenhouse gases to a levelsome of our colleagues at the Benchmarking Workshop that would prevent significant changes to existing globaldecided to introduce such a system as part of their Good agricultural practices. To achieve this, the EU Council ofPractice Implementation Pledge. To spread the message a Ministers stated that the rise in global temperatures shouldlittle further, we thought it would be a good idea to share be restricted to 2oC, requiring CO2 concentrations to stabi-my presentation with the full IAMFA membership. lise at 550 parts per million, which is about double the My presentation started with three fundamental questions: pre-industrial level. What does all this mean to you, I hear you ask. What • Should We Manage Energy Consumption? it means is that CO2 is now a modern currency, which • If We Should, How Can We Manage Energy will be traded on the international market. Therefore if we Consumption? are to demonstrate best practice when recording energy consumption, we will need to calculate the amount of • Can We Demonstrate Best Practice? CO2 we produce. In the graph below I show several predictions on howShould We Manage Energy Consumption? the concentration of CO2 might change.The first point to remember when considering this questionis to remember that energy is relatively cheap. In fact, at theNational Library of Scotland, the entire energy budget is only2.5% of the Library’s total budget. This means that, whateverwe do, we must use the minimum of time and resources. Another point to be considered is that of competency.If you are asked how well you do your job, the obviousanswer is always, “I do a great job.” But can you demon-strate it? Competency is all about demonstrating that youhave the best systems in place, or as the modern buzzphrase goes, “demonstrating best practice.” Perhaps the final point to consider is that most govern-ments recognize that global warming and greenhouse gasesare now an important issue. In fact, most governments haveset themselves targets for reducing the production of green-house gases, albeit some countries have yet to ratify thesetargets. The point to remember is that if governments haveset targets, and if it is governments which, with a few notableexceptions, fund the Museum sector, it makes sense thatsooner than later they will start to ask about greenhouse If We Should, How Can We Managegas production from the museum sector. Energy Consumption? Just before we move on to the next question I asked, I What we are really asking here is what type of spreadsheetwould like to spend some time discussing the issue of green- are we going to use, and what information we are going tohouse gases in a little more detail. In 1988, the World Meteo- include on our spreadsheet.rological Organisation (WMO) and the UN Environmental The most simple form spreadsheet would be to simplyProgramme (UNEP) established the Intergovernmental Panel write down the energy consumption figures from your12
  13. 13. utility bills. While this is probably the most simple, it does As with any spreadsheet of this nature, having energy costsnot tell us very much, apart from recording historical trends. included allows for continual financial monitoring. ThisThe disadvantages of this method is that access to the infor- allows regular monitoring of costs against budgets which,mation would be restricted, as you have to find the book as we all know, is one of the most difficult tasks we face.first, and secondly, spotting problems is difficult as the utility The final item of information which I feel should bebills can be one month or even three months out of date. recorded on an energy management spreadsheet is CO2Sometimes bills are not even accurate readings, but estimates production. Going back to the argument of managing aand, finally, they will not be read on the same day. spreadsheet in the first place, my final statement was, “if The next form of spreadsheet would be to record the we are to demonstrate best practice when recording energyinformation in exactly the same fashion as above, but this consumption, we will need to calculate the amount of CO2time record the readings on a computerized spreadsheet. produced.” While these are fine words, achieving a result isThe only advantage is that once it is computerized it can another matter. In the U.K., this is very simple, as informa-be accessed a lot easier, especially if the spreadsheet is tion produced by the government does give us figures withnetworked over a number of different computers. This which to calculate CO2 production from using electricity,system suffers from the same problems as above when gas, oil or coal. Obtaining the information on the amountrecording the information from utility bills. of electricity the water supply industry uses to supply/treat Another form of spreadsheet would be to use the advan- water is a different matter, and even in the U.K. I have sotages of the computerized spreadsheet, but record the infor- far failed to find this information. Elsewhere in the world,mation in a more organized fashion, which could be either I am not so sure the information is even available. Theweekly or monthly. If we consider monthly readings first, one exception that I have found is the state of Victoria in Australia. I have found information on their Web site, butthen the readings can be taken at the same time. However, that is the only exception.unless your facility has some form of remote meter reading, Just because we cannot readily find the information, itit will mean dispatching someone around to all the various doesn’t mean that we shouldn’t bother to try. I still thinkmeters to take the readings. The advantage of this is that you should record all that you can, as if you do decide thatas the readings are taken at the same time, you can start to the Management of Energy Consumption is a worthwhilesee trends, and thus be able to spot any problems as they exercise. If you also decide to use the spreadsheet I amarise. If we now consider weekly readings, an operative offering, then, when the information becomes available, it iswill now have to visit each meter on a weekly basis — but a simple matter of adding a column with a simple calculationfollowing trends and spotting problems is a lot more precise, attached to that column, and hey presto, you have a result.and corrective action can be taken so much earlier. So, now that we have a format and have decided what Once we have decided upon a format, the next question information to include on our spreadsheet, the next questionto address is what to include on our spreadsheet. Obviously, to address, is who should do what? The first task to assignwe need to record all of our energy supplies. This can include is the person who takes the meter readings and inputs thefundamental sources of energy such as electricity, gas, oil information onto the spreadsheet? If you remember, theand coal, but we should also include other indirect sources very first point I made was that energy was cheap and notof energy supply. These could include hot water, steam, a large part of any budget, therefore we should use theand chilled-water supplies, generated from a central source minimum of resources. One of the major benefits of thewhich is piped directly to your facility. spreadsheet I am offering is that anyone who can read and The other source of energy we consume, which might has a minimum level of computer literacy can do the job.not be thought as an energy source, is the water supply. All that is required is to take a meter reading, and inputWhile water itself is not a source of energy, (I assume that that meter reading onto the spreadsheet. The spreadsheetwater supplies are used for drinking/washing/toilets, etc.), does the rest. Therefore almost anyone — certainly a main-energy is required to get the water from the collection point tenance operative, a security operative, or a member ofto your tap. I strongly believe we should record the water the facility unit — can carry out the first task. The personsupplies because, with enough probing, we will eventually who reviews the information should have the knowledgereceive information from our water supply companies, to understand what they are reviewing and be able toidentifying their efficiency. I would define their efficiency assess what are acceptable variations and what are not,in terms of electricity consumed to get a unit of water to and what needs to be investigated further. In other words,our taps, and the amount of electricity required to treat the someone who knows their facilities.wastewater that we put down the drain. The reason why, I have mentioned a couple of times now the spreadsheetin the long run, we will need this information from the water I am offering. Just below is the monthly version of what Isupply companies, is that we can calculate the amount of am offering. It is a simple Microsoft Excel spreadsheet. It isCO2 production from our use of water. continued on page 14 13
  14. 14. Management of Energy Consumption — continued from page 13 to KwH. I would suggest that to gas consumption to KwH is ideal, so all energy consumption is measured in the same units, but this is your spread- sheet, so if you wish to use your mea- surement of gas consumption, there is no reason not to do so. Conversion of Electricity to CO2 production: These are figures that apply to the U.K. only. They depend on how electricity is produced, and they are changing as the method of electricity production changes. In the U.K., we have seen this figure grow smaller, as we now produce more and more electricity using gas-fired power stations. It will be interesting to see how this figure changes with the increasefree, all you have to do is adjust it Cost of Gas: You will have to examine in clean forms of electrical suit your facility and you are off your gas bill this time. What you shouldand running. be looking for is the number of KwH Conversion of Gas to CO2 Above I have shown what the you have consumed, divide this into production: These are figures thatmonthly version of my spreadsheet your gas bill and you get a cost per apply to the U.K. only.look like. This spreadsheet is only KwH. If your gas bill does not do thefor electrical consumption; normally calculation for you, and I noticed a Kg of CO2 as typical and goodthere are similar spreadsheets for Canadian gas bill that didn’t, all is practice: These figures are derivedgas and water consumption, and I not lost; just see my volume of gas from British Government informationhave a weekly version as well. You consumption conversion to KwH below. and, strictly speaking, they refer towill notice that at the bottom of the Cost of Water: Again when referring office blocks. I selected these partic-spreadsheet there are a number of to your water bill, there are a whole ular figures on the basis that I couldinput boxes. I did say that, although host of pricing points — including, if comply with typical practice, butthe spreadsheets are free, you will you live in Scotland, a component for failed to comply with best practices.have to adjust them to suit yourfacility. The information you will removing rainwater from the streetsrequire to complete these input surrounding your facility! The principle is One of the many advantages of myboxes is outlined below. the same: divide the cost by your water simple spreadsheet is that if you are not consumption to get a cost per volume. comfortable with some of the infor-Floor Area: This should be the treated mation — for example, conversionfloor area, and not the total floor area. Gas Conversion from volume of electricity to CO2 production — orI have measured mine in m2, but sq. ft. to KwH: If you take another look at indeed you cannot find these figures,is perfectly acceptable. your gas bill, you will see the Calorific then delete the box and the column Value or CV of your gas. This figure is on the spreadsheet. The main objectCost of Electricity: You will have to typically 37.35 MJ/m3 in Canada and for managing energy consumption isrefer to your electricity bill for this. I 39.7 MJ/m3 in the UK. Another number for you to manage energy consumptionshould warn you that most electricity to look for is the adjustment the gas in your facility. Because all our facilitiesbills have a number of pricing points suppliers will make for your altitude will be so different there is little pointwhich make up your total bill. The above sea level. The higher up you are, in comparing energy consumption withsimplest way to deal with these various the less dense your gas is, so the CV different facilities (although that willpricing points is to divide the total goes down, and you need more gas to not stop me from trying!), but you cancost by your consumption in KwH. meet your heating load. The typical gas compare your own progress year onThis will give you a cost per KwH meter in the U.K. reads in 100ft3, so I year, and that is what my spreadsheetof consumption. have to convert consumption in 100ft3 sets out to do.14
  15. 15. • Column 6: Same weekly consump- tion per treated floor area, but from the year before. • Column 7: Records the change in electrical consumption for one year to the next — now that is what I call real management and goes a long way to justify our claim that this is best practice. This column can also be used as a Key Performance Indi- cator, (KPI), for your maintenance operatives to efficiently manage the plant. You can set targets, without which contractors can be fined or rewarded. • Column 8: A record of CO2 production caused by your electrical consumption. • Column 9 and Column 10 are both records: one for this year and one for the previous year, and they record what are called degree-days. Degree- days are part of any energy man- ager’s toolbox, and like any good tool can be used in a number of different ways. I would like to take some time to give you a brief explanation of why they are so useful. Degree-days are really just what they say: the number of degrees in a day. To be useful, we set what we call a base temperature, and we then measure the number of degrees above or below that base temperature for one day. That way we get heating degree-days when the outside air temperature is below the base temper- ature, and cooling degree-days when Above is the spreadsheet I displayed input required for the spreadsheet. the outside air temperature is above theat my presentation in Boston. For the Every other box is a calculation, base temperature. The base temperaturesake of clarity, we have only shown the based on that meter reading and is usually set at level that neither requireselectricity consumption spreadsheet. the information in the input boxes heating nor cooling, and also takes intoThis is the actual electrical consumption just explained. account internal heat gains, from people,for one of the buildings in the National • Column 3: The difference in the last computers and lighting. In Britain theLibrary of Scotland estate, so these are two readings. base temperature is set at 15.5˚C (60˚F),real figures. whereas in America the base tempera-• Column 1: The week number, which • Column 4: Weekly cost, a product ture is set at 18.3˚C (65˚F), so be careful is a matter of record only. of the cost per KwH and the trying to compare one country with weekly consumption. another. I simply record the local, weekly• Column 2: Electricity consumption degree-day information, which then reading, which is inserted in the • Column 5: Weekly electrical con- helps me to explain why my energy appropriate box. This is the only sumption per treated floor area. continued on page 17 15
  16. 16. New Environmental Guidelines at the Smithsonian InstitutionThe Smithsonian Institution has adopted new environmental This not an isolated decision factoring the needs of therelative humidity (RH) and temperature guidelines for its buildings alone, but a consequence of combining years ofexhibition and general storage spaces. The new guidelines research on collections preservation with preservation ofare 45% RH ± 8% RH and 70°F ± 4°F. These guidelines allow the buildings themselves. The research into collectionsfor a changing environment over the annual cycle. For preservation has shown that, when one considers all ofexample, in the wintertime, it is permissible for the RH to go the important parameters such as chemical, biologicalas low as 37%, but it is most likely that the RH setting in the and mechanical degradation processes, the collections arewintertime will be between 40% and 45%. In the summer, better preserved at generally lower RH levels. A summarythe environment can be reset for approximately 50% RH. of the collections preservations research is shown inTemperature settings are set by visitor comfort requirements. Illustration 1.The reason for lowering of RH in the wintertime is to elimi- Some of the labeled bands such as Biological Attacknate the condensation problems that have caused damage are more obvious than others. Keeping the RH lower stopsto the exterior walls of many of the museum buildings. mold and fungal growth, but good air circulation can also be a considerable help in keeping mold growth down. The band labeled Physical Properties includes the Relative Humidity Stability Zones impact of RH on the cracking of paintings, either canvas- or wood-supported, furniture, inlays, veneers, other wood artifacts, and ivory. The real problem with these materials Biological attack occurs when they are first cycled to very high RH levels and then allowed to be exposed to low RH levels. In that type of cycle, wood and ivory that are restrained from Physical properties movement by their form and construction, will plastically deform or “compression set” and can crack upon drying. Deliquescent salts Most of the damage caused to paint and varnish surfaces Ceramics is actually caused by temperatures below 32˚F/0˚C. The band labeled Building Condensation refers to Building water condensing on exterior walls at the 45% RH levels condensation and above, and window condensation at the midrange RH levels during cold winter months. Older buildings are Bronze disease most prone to condensation problems, due to their masonry construction and the lack of sufficient insulation or thermal window systems. The cost of continually repairing damage Cellulose done by condensation is quite significant. The band labeled Deliquescent Salts, Ceramics largely refers to archaeological ceramics that have been excavated, Protein Bone and which have absorbed salts dissolved in groundwater. Bronze Disease reactivates at higher RH levels. Pyrite oxidation The band labeled Cellulose refers to the chemical degradation of objects such as paper and wood. At low RH, cellulose cross-links and at high RH levels it hydrolyzes. The Unstable glass most severe damage to wood is usually caused by biolog- ical attack. The band labeled Protein, Bone refers to anthro- pological and natural history collections. Pyrite Oxidation Mineral hydrates refers to the decomposition of a type of mineral, whereas the last band, labeled Mineral Hydrates, indicates that 0 10 20 30 40 50 60 70 80 90 100 there really is no single environment that can accommodate Relative Humidity, % this entire class of minerals. Caution Avoid The band labeled Unstable Glass refers to alkaline glass that often degrades while still appearing normal.16
  17. 17. It takes very low RH levels to significantly reduce thedecomposition process. One of the important features demonstrated by the chartis that there is really no single environment that accommo-dates all the requirements of both the collections and thebuildings. Factoring in energy costs can have a significantimpact on the environmental set-points. If a building isrequired to bring in significant fresh air, as is often requiredby local codes, then running at a lower RH level in the winterand higher RH in the summer makes economic sense. It isgoing to be up to the individual institutions to determine thetypes of collections that they collect and exhibit, and theenvironment needed to maintain them. It is also important toconsider the building’s ability to safely maintain a controlledenvironment, along with the associated energy costs. References: 1. Erhardt, D. and Mecklenburg, M.F., “Relative HumidityMarion F. Mecklenburg, Charles S. Tumosa, and David Re-examined,” IIC Preprints, Contributions to the OttawaErhardt are research scientists at the Smithsonian Center Congress, Preventive Conservation Practice, Theory andfor Materials Research and Education Research, (1994), 32–38.Management of Energy Consumption — continued from page 15consumption changes from one year days can be a very simple indicator of is just about right. We also discussedto the next. For example, if say one what is happening, or they can can be what we could record: that is, all energyweek was a bit cooler — that is, the a powerful tool for predicting future consumption that has a meter you canheating degree-days were higher than energy consumption and if an existing read, including water consumption.during the same week last year — is still operating efficiently. Design a system of measurement; Iwe would expect consumption of think my suggested spreadsheet can beelectricity to go down, use of chilled Can We Demonstrate Best considered a system of measurement.water to decrease, gas consumption Finally, review the results. Comparing Practices?to go up, and more use of the central each individual, weekly energy con- When considering best practices, weheating. This is not always the case, sumption with the previous year really should first consider what should wehowever, as what can make a big achieves this, and this is why I think be doing. Below I list the basics ofdifference is the number of visitors, my suggested spreadsheet qualifies as good management.the hours of opening and any number a best practice.of other similar factors. • Set a realistic achievement. I think the only thing I have omitted Energy managers can use this to mention is how to get a copy of this • Design a system of measurement.information to plot a graph of energy spreadsheet. That is quite simple: justconsumption against degree-days. This • Review the results. e-mail me at and I willgraph will produce a straight line, which send you a copy. I did mention thatcan give the energy manager two impor- To consider each of these the spreadsheet is a Microsoft Exceltant items of information. Where the statements, first set a realistic goal. We spreadsheet, which comes completeline meets the y-axis (Energy Consump- want to manage energy consumption. with all the calculations. So while thetion), the energy manager can tell how We have discussed how often to record copy is free of cost, you will need tomuch energy the building consumes energy consumption, from quarterly to fine-tune the calculations to get theat the base temperature: that is, with weekly. With modern energy meters correct results for your facility. It didno heat loss or heat gain from outside. we could record energy consumption take me a while, but I can assure youFrom the slope of the line, the energy every half-hour, and with modern soft- the results are worthwhile.manager can calculate how much energy ware packages that manage energy Happy Managing.the building should consume for any consumption, they will read theseparticular degree-day. This will indicate meters directly. However we are only Jack Plumbwhether or not the building is still oper- considering our cheap and cheerful Building Services Managerating efficiently. To conclude, degree- spreadsheet, so I would suggest weekly National Library of Scotland 17
  18. 18. The Royal Exhibition Building in MelbourneMuseum Victoria is very proud that one Exposition Universelle. Only a few complement the south Carlton Gardensof its buildings has recently been added buildings and other structures now and the Exhibition UNESCO’s list of World Heritage remain from these exhibitions. The building has an interestingSites. The Royal Exhibition Building is The Royal Exhibition Building was history. Apart from being the site of thea rare surviving example of the exhi- designed to be the Great Hall of the two International Exhibitions, it hostedbition buildings of the late nineteenth “Palace of Industry” — the focal point of the opening of the first Australianand early twentieth centuries. It is set international exhibitions — and it is the Parliament in 1901. During the Secondin parklands to the north and south, only surviving example. The exhibitions World War, the building was requisi-known as the Carlton Gardens, and brought together people from all over tioned by the government and housedboth the building and the Gardens the world and facilitated the exchange the Royal Australian Air Force No. 1have been made part of the list. of goods, ideas and cultural values, School of Technical Training from early The Royal Exhibition Building and while also enabling the establishment 1941 until 1945. It was used for musicalthe south Carlton Gardens were used of new trading networks. and theatre performances from thefor the Melbourne International Exhibi- The south Carlton Gardens were 1880s on, although the frequencytion in 1880 and the Centennial Inter- landscaped and used during the two of performances had declined by thenational Exhibition in 1888. They are International Exhibitions as the pleasure 1930s, and in 1956 it was the Olympicunique in that they have maintained a gardens, which also contained some of venue for the basketball, weightliftingcontinuity of use for exhibitions and the exhibits. The gardens remain almost and wrestling events.related activities from that time until completely faithful to the original design. Today, the Royal Exhibition Buildingthe present day. The gardens are symmetrical in design, is managed by Museum Victoria, and The phenomenon of large-scale with a system of pathways, large treed the Carlton Gardens are managed byexhibitions was popular from 1851 to avenues, flower beds, as well as two the City of Melbourne. A joint Master1915, and was primarily a vehicle for lakes in front of the Royal Exhibition Plan is being developed for the wholeshowcasing the industrial and tech- Building, which were used as both site which will respect its nationalnological advancements of the day. ornamental features and reservoirs significance and its World HeritageExhibitions of this sort were held in the event of a fire in the building. Philadelphia, Sydney, Melbourne, The north Carlton Gardens site wasLondon, Paris, Chicago and Glasgow, covered by temporary exhibition build- Kim Reasonamong others. The Eiffel Tower was ings for the 1880 Exhibition. Following Manager, Facilities Management andconstructed as an exhibit for the 1889 the exhibition, it was landscaped to Development, Museum VictoriaFanlight with frieze inside the Royal Exhibition Building. Inside the Great Hall of the Royal Exhibition Building.18
  19. 19. Become a Member of the IAMFA and Get a Friend to JoinOn behalf of the membership and Board, we invite you to Membership Opportunitiesjoin with other museums and cultural organizations through-out the world in becoming a member of the only organization Join the IAMFA at any of the following levels and enjoy fullexclusively devoted to museum and cultural facility admin- benefits of membership:istrators: the International Association of Museum Facility Regular Member — $150 annually. A regular memberAdministrators (IAMFA). As a member, you will join a growing holds the position of principal administration in directlist of museum and cultural facility administrators in their charge of the management of facilities, and represents theirefforts to provide a standard of excellence and quality in institution(s) as a member of the association.planning, development and design, construction, operationand maintenance of cultural facilities of all sizes and varieties Associate Member — $50 annually. An associate memberof programming. is a full-time facilities management employee (professional, The Association currently has representation in several administrative or supervisor), below the level of the facilitycountries on three continents. Our goal is to increase administrator of the member association.membership in institutions throughout the world. Affiliate Member — $50 annually. An affiliate member is Your involvement in the IAMFA will continue the growth any full-time employee of a member institution who is notof the organization and provide you with excellent educational directly involved in the facilities management department.and networking opportunities. As your colleagues, we lookforward to welcoming you to membership in the IAMFA. Subscribing Member — $300 annually. A subscribing member is an individual, organization, manufacturer ofCordially yours, supplier of goods services to the institutions who ascribesThe Board of the International Association to the policies and programmes of the Aassociation, andof Museum Facility Administrators wishes to support the activities of the Association. Send in your membership dues by using the convenient form below. Don’t forget to make a copy to give to a colleague. ¡ YES! I would like to join the IAMFA as a: Ⅺ Regular Member $150 Ⅺ Associate Member $ 50 Ⅺ I am interested in joining. Ⅺ Affiliate Member $ 50 Ⅺ Subscribing Member $300 Please have a member contact me. Institution: __________________________________________________________________________________________________________________ Name: ______________________________________________________________________________ Title: ________________________________ Address: ____________________________________________________________________________ City: _________________________________ State/Province: _______________________ Zip/Postal Code: _______________________ Country:_____________________________ Phone: _____________________________________ Fax: ____________________________________ E-mail: ______________________________ Please remit to: ALL FEES ARE PAYABLE IN U.S. DOLLARS International Association of Museum Facility Administrators P.O. Box 277 Ⅺ I enclose a check in the amount of $ ____________________ Groton, MA 01450 U.S.A. Ⅺ Please invoice me Website: 19