Papyrus Winter 2004

1. I N T E R N AT I O N A L A S S O C I AT I O N O F M U S E U M FA C I L I T Y A D M I N I S T R AT O R S
VOLUME 5
NUMBER 3 PAPYRUS WINTER
2004–2005
IAMFA 2005 — Basque-ing in Bilbao
At the Guggenheim Museum Bilbao, we are working on Given that the architectural features of this singular
preparations for IAMFA’s upcoming annual conference, which building are of great interest to many people, our program
will take place in September 2005. Innovation will be the kicks off with a presentation by a collaborating architect
central theme of the conference, through a careful blend of from the local engineering company that supervised the
topics which combine the practical and the theoretical in a Museum’s construction. Through this presentation, we will
series of talks scheduled for the three days of the conference. try to give attendees an idea of the challenges involved in
These talks will be given in different institutions located this project, the search for solutions, and the results obtained.
near the Guggenheim Museum Bilbao, which was designed Another subject we propose to examine is general acces-
by architect Frank O. Gehry. The Museum is located in sibility. Over the years, customer satisfaction has been one
an area of the city called Abandoibarra: the work of the of the basic precepts of the Museum’s operation. As a result,
famous architect and urban planner Cesar Pelli. We are our aim throughout 2003 was to make progress in this field
going to propose the recently opened Sheraton Hotel, also by implementing a continuous improvement system which
located near the Museum, as the first meeting place for focused upon ensuring accessibility to the Museum for
conference attendees. everyone — including not only persons with physical
The first day of the conference will be held in the disabilities, but also the elderly, children, the blind, the
Guggenheim Museum itself, where we will offer a number deaf and the mentally handicapped. Although this system
of subjects focusing mainly on our own experience. Although has been in place for only a short time, it has allowed us
the final details for the conference will be set out in later to see that there are no limits to this subject, and that a
issues of Papyrus, we would like to give you a foretaste of policy of continuous improvement may be the ideal tool.
some of the topics we expect to include in the program. The rapid development of technology and a greater social
continued on page 2
INSIDE THIS ISSUE
Message from the
President . . . . . . . . . . . . . . 3
IAMFA 2004 in Boston . . . . 5
Benchmarking Review . . . . 7
The Lighter Side of
Facilities Management . . . 11
Managing Energy
Consumption . . . . . . . . . . 12
New Environment
Guidelines at the
Smithsonian . . . . . . . . . . . 16
The Royal Exhibition
Building in Melbourne . . . 18
Letter from the Editor . . . . 20
The Guggenheim Museum Bilbao at night.

2. IAMFA 2005 — Basque-ing in Bilbao — continued from page 1
Conference topics and
awareness, will allow us, without doubt, As a new and complementary aspect
to make advances in this field. of the program, we are hoping to bring speakers are needed for the
We also propose to deal with quality together the IAMFA members with repre- 2005 Conference in Bilbao.
management and the European excel- sentatives of the top Basque and Spanish
lence model we have adopted at the museums and cultural institutions. We All members are strongly
Guggenheim Museum. We intend to are also drawing up an extremely inter- encouraged to provide possible
include topical subjects such as the esting guest program, which will allow
environment, and exchange experiences companions of IAMFA members to famil- topics or speakers to any
with other institutions with regard to iarize themselves with our culture. We Board member by
the environmental management we hope to make their visit to the Basque
are carrying out. Country an unforgettable experience. January 5, 2005.
We are receiving proposals for other We look forward to welcoming you
Please see page 4, where the
equally interesting subjects, which we to Bilbao in 2005. Details and registra-
will include in the program over the tion forms for the conference will appear names and e-mail addresses of
coming months. We would like to in upcoming issues of Papyrus. all Board members are listed,
encourage you to provide information
on any of your own organizations’ Rogelio Diez or visit our Web site at
practices which might serve as frames Guggenheim Bilbao Museum www.iamfa.org
of reference for other cultural institutions. Facilities Manager
A view of the ceiling inside the Museum’s Atrium.
2

3. Message from the President
A Time For Renewal who has served on the Board for over
And Growth six years in various positions. Bill’s
dedication to IAMFA is a testament to
In this, my first article as your new
the benefits that he and his organiza-
President, I wish to call upon each
tion, the Art Institute of Chicago, have
of you to share in my optimism and
derived from their membership, and
excitement for what I believe will be a
from participating in the annual bench-
year of renewal and growth for IAMFA.
marking surveys. Bill’s efforts over the
My optimism stems from the fact that,
years have also been instrumental in
although we are still a young organi-
keeping IAMFA’s business and annual
zation, we have more than doubled
our membership over the past ten years conferences viable throughout some
and it will continue to grow with your difficult periods. I am sure that the
involvement. My excitement stems from Board and the members join me in
the fact that we are all volunteers in expressing our gratitude for Bill’s
Incoming President of IAMFA, Guy Larocque, tremendous contributions to IAMFA
this Association, which is committed Manager of Facilties Management Services
to the care of the buildings that house for the Canadian Museum of Civilization over the years.
the world’s art, heritage and cultural and the Canadian War Museum. I also would like to express my
treasures — for which we all have a thanks and gratitude to our past
direct responsibility for preserving and Treasurer, Kevin Streiter, who dem-
protecting. Our commitment to this ship and to increase its relevance. In onstrated dedication, professionalism
most noble of professions, in which the meantime, there are other improve- and worked very hard at keeping
we are sometimes asked to perform ments that can be undertaken imme- IAMFA’s finances in order, while also
extraordinary deeds, encourages us to diately, such as creating a discussion handling all of the membership appli-
seek out our peers, to invite discussion, forum on our Web site which will cations and conference registrations.
and to learn from and share with each provide members with a convenient He embraced all of these responsibilities
other our knowledge, experience and opportunity to ask questions which with generosity and goodwill, while
practices. This desire to seek out and other members may be able to answer maintaining that warm, southern gentle-
network with our counterparts in other or, at the very least, join in the discus- manly style that we have all come to
organizations is the very heart and sion. Another idea discussed recently appreciate. IAMFA’s fiscal profile has
mandate of IAMFA, and efforts by all with conference attendees in Boston indeed benefited from Kevin’s contri-
of us to solicit new memberships will is a reduced version of the Museums butions, and provide us with a solid
result in a wider field of new experi- Benchmarking survey that would platform from which to continue the
ences and practices from which we potentially attract more participants growth of our Association. Kevin, you
may benefit. and increase the statistical validity of have our gratitude.
The direction in which I wish to take the sixty or so core measurements of I would also like to recognize
IAMFA during my term is governed cost per square foot. These are but a the tremendous contributions of our
by a vision for renewal and growth. I few areas of interest that have been Boston Conference Chairperson, James
believe that this vision can be translated discussed, and I invite you all to come Moisson, who not only accepted a
into workable objectives through the forth with your ideas to any member request from the Board — less than
implementation of a Strategic Plan for of the Board. As you can see, there a year ago — to host the 2004 Annual
IAMFA. This plan will determine the are exciting times ahead. Conference but who also managed to
strengths, weaknesses, opportunities I stand on the shoulders of giants. put together another high-caliber, pro-
and threats that exist in this organiza- My work as President of IAMFA will fessional and very successful event that
tion. From that analysis, we should no doubt be made easier because of will be remembered for years to come.
arrive at three to five major objectives, the contributions of past members of Jim has earned the gratitude and admi-
along with associated strategies that the Board of Directors. I wish to recog- ration of all of the conference attendees,
IAMFA should undertake in order to nize the tremendous contributions made not only for putting on a great con-
remain viable, to increase its member- by our past President, Bill Caddick, ference, but also for allowing himself
continued on page 4
3

4. Message from the President — continued from page 3
to be presented for the Board position and continues to pursue others with
of Treasurer. It’s been a real pleasure zeal. I call upon all members to lend IAMFA Board of Directors
working with Jim during this past year, her a hand and if you know of any
and I look forward to the exciting chal- other cultural institutions that are President
lenges that we will undertake together interested in starting Chapters in their Guy Larocque
during this next term with the Board. region, please contact Toby. Toby’s Canadian Museum of Civilization and
Canadian War Museum
I also wish to welcome Richard work is very much appreciated by
Gatineau, Canada
Kowalczyk to the position of Vice- the Board. guy.larocque@civilization.ca
President of Administration. Richard We are all looking forward to the
is a longstanding member of IAMFA 2005 Annual Conference in Bilbao, V.P., Administration
and is highly respected among his Spain hosted by the Guggenheim Richard Kowalczyk
peers at the Smithsonian Institution in Bilbao Museum. Our 2005 Conference Smithsonian Institution
Washington. Richard was responsible for Chairperson, Rogelio Diez, with the Washington, D.C., USA
creating IAMFA’s Web site several years support of his Director, Roberto kowalczykr@nasm.si.edu
ago on a voluntary basis. Because of Cearsolo are working diligently to
his initiative, our Web site has become produce what they expect will be a V.P., Regional Affairs
an important communications medium magnificent event. Their efforts in Toby Greenbaum
that has contributed to the success of organizing next year’s conference are Library & Archives of Canada and the
this organization. Richard will once greatly appreciated. Look for the 2005 National Museums
Gatineau, Canada
again manage the IAMFA Web site Annual Conference registration form
toby.greenbaum@pwgsc.gc.ca
during this term as one of the respon- in the March 2005 issue of Papyrus
sibilities of his position on the Board. and on the IAMFA Web site in the
Treasurer
I look forward to working closely next few months.
Jim Moission
with Richard in seeking his counsel There are already discussions among Harvard University Art Museums
on the many challenges that we will IAMFA members regarding potential Cambridge, USA
be undertaking with the Association. sites for future conferences. Among the james_moisson@harvard.edu
Our remaining Board members have locations discussed are Los Angeles,
made important contributions during Washington, Chicago, and others. Secretary and Papyrus Editor
this past year and are engaged to con- The Board would very much like to Larry Bannister
tinue their work for another year. Larry hear suggestions from potential host Milwaukee Public Museum
Bannister, our Secretary and Papyrus institutions in other parts of the world. Milwaukee, USA
editor has, with the assistance of his In closing, I would like to thank bannister@mpm.edu
staff, performed marvelous work in you, the members of IAMFA, for your
keeping the minutes of IAMFA Board support and faith in me to lead this Chairman — Conference 2005
Rogelio Diez
meetings and in producing our tri- association into a time of renewal
Museo Guggenheim-Bilbao
annual newsletter, Papyrus. Larry and and growth. I will count on contribu-
Bilbao, Spain
Lezlee’s continued efforts are truly tions from all of you as we work rdiez@guggenheim-bilbao-es
appreciated. together through these optimistic
During the past year, Toby and exciting times.
Greenbaum, our V.P. of Regional Affairs, For additional contact information,
has worked tirelessly to promote the Guy Larocque, P. Eng. please visit our website at
www.iamfa.org
development of Regional Chapters. She President
has made contacts in several regions, IAMFA
4

5. IAMFA 2004 in Boston
On behalf of the entire planning com- their Benchmarking Survey Workshop, Estate in Lincoln. Complaints of any
mittee here at the New England Chapter, this year supported generously by the kind were non-existent, thanks to the
I want to extend our heartfelt thanks to Smithsonian Institution. The session meal and libations.
the nearly 70 members and 20 guests was very well attended. We strongly Tuesday dawned with our program
who joined us for four days at the 2004 recommend that you participate in this on lighting. It seemed only too fitting.
Conference. Judging from the warm valuable exercise some year, especially We met at the historic and beautiful
feedback that you so generously if you have never done so. We fol- Boston Athenaeum atop Beacon Hill
provided, the event was a success lowed their session with the conference and heard from Paul Zaferiou of Lam
all around. registration and a dinner cruise on Partners, Ken Kane of Lighting Services
In the coming weeks, I will sup- Boston Harbor. Inc., and Mark Rowling of ERCO. After
plement the IAMFA Boston 2004 Web On Monday, we headed over to the refreshments, we attacked a variety of
pages with a list of sponsors who helped Isabella Stewart Gardner Museum and engineering issues with several firms
fund the event, along with a list of the the Museum of Fine Arts (MFA) to focus and speakers. Hank Anthony of Exergen
speakers and the information they on master planning. We heard from Corporation spoke on the Art of Climate
shared at the sessions. Tim Love of Utile Design, and Holly Control, and Ernest Conrad of Landmark
I provide the following summary Ludwig of the Gardner Museum. James Facilities Group focused his comments
in the hope of attracting members and Labeck moderated the session. At the on Modern Technology in Historic
guests to future conferences, where MFA, Dan Lenyo of Macomber and Buildings. Bill Lull of Garrison Lull
they are sure to enjoy the great infor- Larry Bauer of Solomon+Bauer dis- shared his experience on Gas Phase
mation that is shared and the rich cussed aspects of the MFA’s master Filtration and Joe Manfredi of Vander-
camaraderie that develops. planning process. Monday evening weil Engineers and his colleagues dis-
Ian Follett and Nancy Nauss of Facility had us chowing down on lobsters, cussed Climate Control Systems: Differing
Management Services Ltd. conducted clams and barbecue at the Codman continued on page 6
IAMFA 2004 Conference attendees.
5

6. IAMFA 2004 in Boston — continued
from page 5
Needs in Differing Climates plus Fire
Detection and Suppression. We also
appreciated a sponsor introduction
conducted by Doug Ryan of Siemens
Building Technologies. After a classic
Beacon Hill luncheon at the Union Club,
we meandered back to the hotel for a
contractor and vendor fair which was
well attended by about a dozen firms.
Around 4:00, everyone was cut free
for the evening, except for the Board
of Directors, who repaired to their
top-secret mountain hide-out in Boston’s
Italian North End and met for several
more hours.
Wednesday saw us board buses for Lunch at the Union Club in Boston.
Salem and a thorough introduction to
facilities and security management at at the Peabody Essex closed with a It involved a great deal of effort, but
the Peabody Essex Museum. We heard presentation on Building Automation was richly rewarded by the presence of
about Computer-Aided Facility Manage- Systems by Ray Thompson and Joe each attending member and guest, each
ment from Janis Phelps, Archibus/ Knight of Johnson Controls. We then of whom brought important energy
Terminal Velocity FM and Artifact boarded the buses and cruised back to to the festivities. So, on behalf of the
Alarms, Direct and Proximity, from Herb the hotel, there to freshen up for our organizing committee, whose names
Lustig and Bob Fergusson of Invisa, final soirée at my place, the Harvard follow, thank you all for your part in
Inc. and Dan Lohnes of Essex Alarm University Art Museums. We sipped making this a rich and meaningful
and Security Inc. Yet another good and snacked at Busch Hall and feasted experience.
meal was followed by Bob Ducibella later in the Calderwood Courtyard of
of Ducibella Venter & Santore, a leading the Fogg Art Museum. James Moisson
security consulting firm. Kim Crabill of In addition to many of the above IAMFA Boston 2004 Chairperson
Guardsmark LLC presented a sponsor activities, our guest program visited Director of Facilities Operations,
introduction, along with colleagues Rob Newport, Rhode Island and Concord, Harvard University Art Museums
Chang and Luis Estrera. Our session Lincoln and Rockport, Massachusetts.
They had a very lively and fun time, James Labeck, Chapter Chairperson,
led wonderfully by Joni Parker-Roach Isabella Stewart Gardner Museum
of ThoughtRoads, Inc. Our thanks to David Geldart, Museum of Fine Arts
Joni, and all those who participated, Bob Monk, Peabody Essex Museum
for bringing such great energy to that John Lannon, Boston Athenaeum
portion of our event. David Grimard, Currier Museum of Art
Several people took the podium
at the closing banquet. Bill Caddick,
outgoing President, Guy Larocque,
incoming President, and I all made a
few remarks, and gifts of thanks were
handed out. Roberto Cearsolo spoke
about next year’s conference at Bilbao
and excitement continued to climb, as
it had all week. In all, it was a time of
great merriment and camaraderie, all
capping off an enjoyable conference.
I could not have had a better time
Jim Moisson of the Harvard Art Museums,
Interior atrium at the Peabody Essex hosting the conference along with my and Lucie Lanctot of the Canadian Museum
Museum. colleagues in the New England Chapter. of Nature.
6

7. Benchmarking Review
by Ian Follett, President, Facility Management Services Ltd
Museum Benchmarks 2004, Survey of • Area Cleaned Per Custodial Worker
Facility Management Practices 23,100 sq.ft. / 2,200 sq.m.
This year — the fourth consecutive year for this bench-
• Consumption of Electricity (KwH)
marking exercise — 17.7 million square feet (1.6 million
20.7 per sq.ft. / 222.8 per sq.m.
square meters) of space were benchmarked. To date, over
90 museums and art galleries from six countries have partici-
• Area Per Maintenance Worker By Facility Type
pated in the surveys, with 70 million square feet (6.6 million
Fine Art: 23,900 sq.ft 2,200 sq.m.
square meters) of space benchmarked.
History: 26,800 sq.ft. 2,500 sq.m.
Archives: 32,400 sq.ft. 3,000 sq.ft.
Thanks
The Smithsonian Institution was a sponsor, in part, of this
• Cost of Maintenance ($US)
year’s benchmarking exercise.
$3.96 per sq.ft. $42.59 per sq.m.
An Annual Exercise
Once again, participants at the benchmarking workshop in • Area Per Security Worker By Facility Type
Boston voted unanimously to continue the benchmarking Fine Art: 5,800 sq.ft. 540 sq.m.
survey in 2005. History: 23,800 sq.ft. 2,200 sq.m.
Archives: 26,500 sq.ft. 2,500 sq.m.
Some Highlights of This Year’s Report
• Interest in Sustainable Development/Green Building?
• Cost of Custodial Services Totally or Mostly Outsourced Important/top priority 59%
($US) Limited interest 41%
Per Sq.Ft. Per sq. m.
2004 2003 2004 2003 • Familiar with Reliability Centered Maintenance?
$1.59 $1.28 $17.10 $13.78 Yes 63%
No 37%
• Cost of Custodial Services Totally or Mostly In-House ($US) continued on page 8
Per Sq.Ft. Per sq. m.
2004 2003 2004 2003
$2.55 $2.22 $27.43 $23.90
Larry Bannister of the Milwaukee Public Museum, Bill Caddick of Robert Hanna of the Henry Ford Foundation, Christian Page of
the Art Institute of Chicago, Fletcher Johnston of the Hirshhorn the Canadian Museum of Civilization, and Greg Prather of the
Museum and Sculpture Garden, and Jack Plumb of the National Canada Science and Technology Museum.
Library of Scotland.
7

8. Benchmarking Review — continued from page 7
Performance Gaps in Good/ % All % All
Best Practices Yes Do It Yes Do It
Survey participants were asked to
Customer Satisfaction Project/Construction Mgmt
identify those practices, not just best
Track annually for On-line bidding & project
practices (13 pages of listed practices!)
general satisfaction 89 46 admin. 48 22
they saw as worthwhile, common-sense
Track visitor satisfaction Established unit rate costs 82 44
practices that all facility managers
with FM 77 29
should be using. Quality/Continuous Improvement
Process to address all
Performance Gap: the difference FM mtgs solely for
complaints 89 56
between what is seen as a good prac- quality improvements 84 30
Customers access
tice (Yes) and actually doing it (Do It).
project info via Web 74 12 Purchase of Museum Benchmarks
Service agreements with 2004 Survey Report
% All
customer departments 69 29 The Report can be purchased for
Yes Do It
Building Security Financing & Budgeting $1,000 US. Please contact Ian Follett,
Track cost/sq.ft./sq.m. 84 52 Chargeback of most Facility Management Services Ltd, at
Track FTE/sq/ft//sq.m. 81 52 FM costs 66 20 fmsltd@fmsltd.com, 1-403-259-5964
or fax at 1-403-255-7116.
Communication Operations & Maintenance Track
“Can do and will do” % budget spent on
policy 88 47 breakdown maint 97 47
Benchmarking and Best
Brochure of FM costs/ No. of service complaints 94 68 Practices Workshop 2004
services 88 30 Ratings from customer This one-day Workshop, always part
Conservation Maintenance sat surveys 94 47 of the benchmarking exercise, was
Workers trained in held in Boston immediately prior to
Outsourcing Contracts the IAMFA Conference. The following
materials conservation 91 68
Use Management Review institutions were represented at this
Custodial Committee 61 27 Workshop:
Track ratings from Contain risk & reward
customer sats surveys 97 69 clauses 64 9 Art Institute of Chicago
The British Library
Canadian Museum of Civilization
Canadian Museum of Nature
Detroit Historical Museum
Freer Gallery of Art
The Getty Center
Hirshhorn Museum & Sculpture Garden
Honolulu Academy of Art
Library and Archives Canada
The Mariners’ Museum
Milwaukee Public Museum
Museum of Science and Industry
National Gallery (London)
National Library of Scotland
National Museums of Scotland
The Newark Museum
Smithsonian Institution Cultural
Resource Center
John Standish of the Smithsonian Institution Cultural Resource Center, Guy Larocque of Smithsonian Institution Museum
the Canadian Museum of Civilization Corporation, Brent Chubb of the Mariners’ Museum, Support Center
Spence Stehno of the Milwaukee Public Museum, Dan Davies of the Smithsonian Institution, Smithsonian National Museum of
Larry Grauberger of the Smithsonian Institution, Richard Harding of Black & McDonald,
and Frank Brown of the National Gallery (London). Natural History
Winterthur Museum, Garden & Library
8

9. Workshop Highlights • Thank You Key Benchmarking Requirements
All best practice presenters.
• Survey Results Humility:
Presentation and discussion of — Jim Moisson, Harvard University • others can do some things better
Museum Benchmarks 2004 results Art Museums, for great
and trends, including good/best hospitality and arrangements for Recognition:
practices. the workshop room, equipment • learning must be continuous
and catered luncheon • learning from others is faster —
• Best Practice Presentations — All those who helped in the and therefore smarter — than
— Integrating Building development of the survey starting from scratch
Preservation Into Collection questionnaire • it’s not about getting a good report
Preservation card
Marion Mecklenburg, — Bill Caddick, Guy Larocque and
other IAMFA members for their • measurements are overemphasized,
Smithsonian Center for Material processes (practices) are overlooked
Research & Education support of this annual
benchmarking survey
— Management of Energy The best organizations today, our
Consumption organizational role models, are
Jack Plumb, National Library of The Next Survey those that use benchmarking and
Scotland use it well
Museum Benchmarks 2005, Survey of
— Performance-Based Contract for Facility Management Practices — American Productivity and
Cleaning Services Quality Center
Harry Wanless, The British Why Benchmark? Why Participate?
Library Excuses for Not Benchmarking
• To learn how to reduce costs
• Focus Groups • To identify strengths and • We’re too busy doing projects.
4 separate groups discussed the weaknesses — ie. We’re too busy working hard
following topics: to learn how to work smart.
• To establish goals and action plans
— Use of Benchmarking Data (strategic planning) • We participated in a benchmarking
— Best Ways to Track Customer • To have the data to support survey previously and we’re right in
Satisfaction business cases for change the middle of the pack.
— ie. We’re happy to be average
— Good Practices of Mechanical • To identify institutions with best
System’s Design practices — ie. Continuous learning is not
important
— Reliability Centered Maintenance • To learn from these institutions
Fee
• $1875 US (no change in 3 years)
• Due upon registration
What Do I Get for this Fee?
• Survey Questionnaire Development
— Approximately 25-30% of the
survey gathers data on new
subjects
• Customized Survey Report that
includes:
• Executive Summary
— Comments and recommen-
dations on key performance
Joe May (with his back to the camera) of the Getty Museum, Richard Day (hidden) of the measurements, practices and
Smithsonian National Museum of Natural History, Willie Anthony of the National Museums trends in facility management
of Scotland, Jean Allard (back to camera) of the Library and Archives Canada, Denis
Bouchard of the Detroit Historical Museum, and John DeLucy of the British Library. continued on page 10
9

10. Benchmarking Review — continued
from page 9
SURVEY PARTICIPATION AGREEMENT
• Survey Results (individualized)
— Charts and graphs of industry The undersigned institution wishes to participate in Museum
averages, ratios and trends Benchmarks 2005, Survey of Facility Management Practices,
that compare the performance and agrees to:
measurements of each insti-
tution to industry average
• Provide complete and accurate data in a timely manner.
performance measurements
• Best Practices • Maintain the confidentiality of the survey questionnaire and
— A listing of the best practices survey data.
of individual institutions from
all five survey years • Use the survey data for internal institutional purposes only.
• Survey Data
— Charts of data from all • Not provide the survey questionnaire or survey data to any other
institutions listed under each institutions or individuals.
institution’s name. This
facilitates networking and • Pay FACILITY MANAGEMENT SERVICES LTD $1,875 in U.S. currency
benchmarking among to benchmark one facility.
participating institutions.
• Full Day Workshop (maximum two PAYMENT IN FULL IS DUE UPON REGISTRATION
people per institution)
— Includes best practice presenta- Ⅺ If you require an invoice, please check.
tions and networking through
focus group exercises
Key Dates Institution (please show complete, proper name) Date
• January–June, 2005
Survey Registration (through Survey Signing Authority (please print) Title
Participation Agreement)
• January–June, 2005
Distribution of Survey Questionnaire Signature Telephone No.
• June 1, 2005
Last chance to return completed
Mailing Address
Survey Questionnaire
• August 31, 2005
Survey Report mailed to participating Mailing Address
institutions
• September 25, 2005
Fax E-Mail Address
Benchmarking and Best Practices
Workshop
How Do I Sign On or Get More Please fax the completed agreement to:
Information? Ian Follett
Complete and return the Survey President
Participation Agreement, or contact FACILITY MANAGEMENT SERVICES LTD
Ian Follett Tel: 1-403-259-5964
Tel.: 1-403-259-5964 Fax: 1-403-255-7116
Fax: 1-403-255-7116 E-mail: fmsltd@fmsltd.com
E-Mail: fmsltd@fmsltd.com
Web site: www.fmsltd.com
10

11. The Lighter Side of Facilities Management
This is an imaginary conversation between the President of a large, cultural institution and
its Facility Manager — I’m sure we’ve all been there!!
PRESIDENT Hello FM Manager, how are you. I’m not FM MANAGER No, the preservationalists make sure that
interested — I’m just being polite. I need the relative humidity and temperature are
to cut $1,000,000 from your budget. properly controlled for each of the artifacts.
FM MANAGER Why? PRESIDENT Oh. That’s okay, then. They can share a
desk with the environmental engineers —
PRESIDENT Because you’re the FM and we always cut I’ll tell them.
the FM budget — are you new here? How
can we cut $1,000,000 from your budget? FM MANAGER And Human Resource and Finance won’t
like it.
FM MANAGER We could reduce everyone’s space
requirements and free up four floors of PRESIDENT Who are they? Do they work here? What
space that we can then rent out. do they need desks for?
PRESIDENT Great — do it. FM MANAGER They look after your staff and money, and
they need desk space for interviews and
FM MANAGER Well there may be some problems — the spreadsheets.
Conservationalists won’t like it.
PRESIDENT Well they can be merged into one group
PRESIDENT Conservationalists! Conservationalists — — I’ll tell them.
we don’t employ any of those Greenpeace
people do we? FM MANAGER And then there are your Directors — they
won’t be happy.
FM MANAGER No, no. The conservationalists are the
people that repair books and paper if they PRESIDENT They need to get closer to the staff, open
have suffered damage. They need large communications — have an open-door
desks to spread the papers out on. policy — I’ll tell them.
PRESIDENT Well that’s okay — we’ll just buy them FM MANAGER And of course, this will need leadership
smaller desks. I’ll tell them. from the top. We’ll move you to a smaller
room on another floor.
FM MANAGER The Preservationalists will not be happy.
PRESIDENT Oh….hmmmmm …..How can we cut
PRESIDENT Jam makers? What have they got to do $1,000,000 from the Marketing budget
with it? instead?
Harry Wanless
Estates — Property Manager
British Library
11

12. Management of Energy Consumption —
A Best Practice?
I hope all those who attended this year’s annual conference on Climate Change (IPCC). One of the aims of the IPCC was
in Boston are all now safely home, and starting to think to establish a definition of greenhouse gases. They identified
about how to put into action all of the new ideas that we 38 greenhouse gases, of which 60% was carbon dioxide,
heard from the conference’s many knowledgeable speakers, 20% methane, 10% nitrogen dioxide, with the other 35 gasses
as well as from various discussions with our colleagues. making up the final 10%. Following the IPCC’s first report
Those who were at the Benchmarking Workshop would in 1990, 137 countries signed the United Nations Framework
have heard my presentation on the Management of Energy Convention on Climate Change (FCCC) at the 1992 Earth
Consumption. I was very grateful for the kind way in which Summit in Rio de Janeiro. They agreed that they needed
the presentation was received, and especially grateful that to set the concentration of greenhouse gases to a level
some of our colleagues at the Benchmarking Workshop that would prevent significant changes to existing global
decided to introduce such a system as part of their Good agricultural practices. To achieve this, the EU Council of
Practice Implementation Pledge. To spread the message a Ministers stated that the rise in global temperatures should
little further, we thought it would be a good idea to share be restricted to 2oC, requiring CO2 concentrations to stabi-
my presentation with the full IAMFA membership. lise at 550 parts per million, which is about double the
My presentation started with three fundamental questions: pre-industrial level.
What does all this mean to you, I hear you ask. What
• Should We Manage Energy Consumption?
it means is that CO2 is now a modern currency, which
• If We Should, How Can We Manage Energy will be traded on the international market. Therefore if we
Consumption? are to demonstrate best practice when recording energy
consumption, we will need to calculate the amount of
• Can We Demonstrate Best Practice?
CO2 we produce.
In the graph below I show several predictions on how
Should We Manage Energy Consumption? the concentration of CO2 might change.
The first point to remember when considering this question
is to remember that energy is relatively cheap. In fact, at the
National Library of Scotland, the entire energy budget is only
2.5% of the Library’s total budget. This means that, whatever
we do, we must use the minimum of time and resources.
Another point to be considered is that of competency.
If you are asked how well you do your job, the obvious
answer is always, “I do a great job.” But can you demon-
strate it? Competency is all about demonstrating that you
have the best systems in place, or as the modern buzz
phrase goes, “demonstrating best practice.”
Perhaps the final point to consider is that most govern-
ments recognize that global warming and greenhouse gases
are now an important issue. In fact, most governments have
set themselves targets for reducing the production of green-
house gases, albeit some countries have yet to ratify these
targets. The point to remember is that if governments have
set targets, and if it is governments which, with a few notable
exceptions, fund the Museum sector, it makes sense that
sooner than later they will start to ask about greenhouse If We Should, How Can We Manage
gas production from the museum sector. Energy Consumption?
Just before we move on to the next question I asked, I What we are really asking here is what type of spreadsheet
would like to spend some time discussing the issue of green- are we going to use, and what information we are going to
house gases in a little more detail. In 1988, the World Meteo- include on our spreadsheet.
rological Organisation (WMO) and the UN Environmental The most simple form spreadsheet would be to simply
Programme (UNEP) established the Intergovernmental Panel write down the energy consumption figures from your
12

13. utility bills. While this is probably the most simple, it does As with any spreadsheet of this nature, having energy costs
not tell us very much, apart from recording historical trends. included allows for continual financial monitoring. This
The disadvantages of this method is that access to the infor- allows regular monitoring of costs against budgets which,
mation would be restricted, as you have to find the book as we all know, is one of the most difficult tasks we face.
first, and secondly, spotting problems is difficult as the utility The final item of information which I feel should be
bills can be one month or even three months out of date. recorded on an energy management spreadsheet is CO2
Sometimes bills are not even accurate readings, but estimates production. Going back to the argument of managing a
and, finally, they will not be read on the same day. spreadsheet in the first place, my final statement was, “if
The next form of spreadsheet would be to record the we are to demonstrate best practice when recording energy
information in exactly the same fashion as above, but this consumption, we will need to calculate the amount of CO2
time record the readings on a computerized spreadsheet. produced.” While these are fine words, achieving a result is
The only advantage is that once it is computerized it can another matter. In the U.K., this is very simple, as informa-
be accessed a lot easier, especially if the spreadsheet is tion produced by the government does give us figures with
networked over a number of different computers. This which to calculate CO2 production from using electricity,
system suffers from the same problems as above when gas, oil or coal. Obtaining the information on the amount
recording the information from utility bills. of electricity the water supply industry uses to supply/treat
Another form of spreadsheet would be to use the advan- water is a different matter, and even in the U.K. I have so
tages of the computerized spreadsheet, but record the infor- far failed to find this information. Elsewhere in the world,
mation in a more organized fashion, which could be either I am not so sure the information is even available. The
weekly or monthly. If we consider monthly readings first, one exception that I have found is the state of Victoria in
Australia. I have found information on their Web site, but
then the readings can be taken at the same time. However,
that is the only exception.
unless your facility has some form of remote meter reading,
Just because we cannot readily find the information, it
it will mean dispatching someone around to all the various
doesn’t mean that we shouldn’t bother to try. I still think
meters to take the readings. The advantage of this is that
you should record all that you can, as if you do decide that
as the readings are taken at the same time, you can start to
the Management of Energy Consumption is a worthwhile
see trends, and thus be able to spot any problems as they
exercise. If you also decide to use the spreadsheet I am
arise. If we now consider weekly readings, an operative
offering, then, when the information becomes available, it is
will now have to visit each meter on a weekly basis — but
a simple matter of adding a column with a simple calculation
following trends and spotting problems is a lot more precise,
attached to that column, and hey presto, you have a result.
and corrective action can be taken so much earlier. So, now that we have a format and have decided what
Once we have decided upon a format, the next question information to include on our spreadsheet, the next question
to address is what to include on our spreadsheet. Obviously, to address, is who should do what? The first task to assign
we need to record all of our energy supplies. This can include is the person who takes the meter readings and inputs the
fundamental sources of energy such as electricity, gas, oil information onto the spreadsheet? If you remember, the
and coal, but we should also include other indirect sources very first point I made was that energy was cheap and not
of energy supply. These could include hot water, steam, a large part of any budget, therefore we should use the
and chilled-water supplies, generated from a central source minimum of resources. One of the major benefits of the
which is piped directly to your facility. spreadsheet I am offering is that anyone who can read and
The other source of energy we consume, which might has a minimum level of computer literacy can do the job.
not be thought as an energy source, is the water supply. All that is required is to take a meter reading, and input
While water itself is not a source of energy, (I assume that that meter reading onto the spreadsheet. The spreadsheet
water supplies are used for drinking/washing/toilets, etc.), does the rest. Therefore almost anyone — certainly a main-
energy is required to get the water from the collection point tenance operative, a security operative, or a member of
to your tap. I strongly believe we should record the water the facility unit — can carry out the first task. The person
supplies because, with enough probing, we will eventually who reviews the information should have the knowledge
receive information from our water supply companies, to understand what they are reviewing and be able to
identifying their efficiency. I would define their efficiency assess what are acceptable variations and what are not,
in terms of electricity consumed to get a unit of water to and what needs to be investigated further. In other words,
our taps, and the amount of electricity required to treat the someone who knows their facilities.
wastewater that we put down the drain. The reason why, I have mentioned a couple of times now the spreadsheet
in the long run, we will need this information from the water I am offering. Just below is the monthly version of what I
supply companies, is that we can calculate the amount of am offering. It is a simple Microsoft Excel spreadsheet. It is
CO2 production from our use of water. continued on page 14
13

14. Management of Energy Consumption — continued from page 13
to KwH. I would suggest that to gas
consumption to KwH is ideal, so all
energy consumption is measured in
the same units, but this is your spread-
sheet, so if you wish to use your mea-
surement of gas consumption, there is
no reason not to do so.
Conversion of Electricity to CO2
production: These are figures that
apply to the U.K. only. They depend
on how electricity is produced, and
they are changing as the method of
electricity production changes. In the
U.K., we have seen this figure grow
smaller, as we now produce more and
more electricity using gas-fired power
stations. It will be interesting to see how
this figure changes with the increase
free, all you have to do is adjust it Cost of Gas: You will have to examine in clean forms of electrical production.
to suit your facility and you are off your gas bill this time. What you should
and running. be looking for is the number of KwH
Conversion of Gas to CO2
Above I have shown what the you have consumed, divide this into
production: These are figures that
monthly version of my spreadsheet your gas bill and you get a cost per
apply to the U.K. only.
look like. This spreadsheet is only KwH. If your gas bill does not do the
for electrical consumption; normally calculation for you, and I noticed a
Kg of CO2 as typical and good
there are similar spreadsheets for Canadian gas bill that didn’t, all is
practice: These figures are derived
gas and water consumption, and I not lost; just see my volume of gas
from British Government information
have a weekly version as well. You consumption conversion to KwH below.
and, strictly speaking, they refer to
will notice that at the bottom of the
Cost of Water: Again when referring office blocks. I selected these partic-
spreadsheet there are a number of
to your water bill, there are a whole ular figures on the basis that I could
input boxes. I did say that, although
host of pricing points — including, if comply with typical practice, but
the spreadsheets are free, you will
you live in Scotland, a component for failed to comply with best practices.
have to adjust them to suit your
facility. The information you will removing rainwater from the streets
require to complete these input surrounding your facility! The principle is One of the many advantages of my
boxes is outlined below. the same: divide the cost by your water simple spreadsheet is that if you are not
consumption to get a cost per volume. comfortable with some of the infor-
Floor Area: This should be the treated mation — for example, conversion
floor area, and not the total floor area. Gas Conversion from volume of electricity to CO2 production — or
I have measured mine in m2, but sq. ft. to KwH: If you take another look at indeed you cannot find these figures,
is perfectly acceptable. your gas bill, you will see the Calorific then delete the box and the column
Value or CV of your gas. This figure is on the spreadsheet. The main object
Cost of Electricity: You will have to typically 37.35 MJ/m3 in Canada and for managing energy consumption is
refer to your electricity bill for this. I 39.7 MJ/m3 in the UK. Another number for you to manage energy consumption
should warn you that most electricity to look for is the adjustment the gas in your facility. Because all our facilities
bills have a number of pricing points suppliers will make for your altitude will be so different there is little point
which make up your total bill. The above sea level. The higher up you are, in comparing energy consumption with
simplest way to deal with these various the less dense your gas is, so the CV different facilities (although that will
pricing points is to divide the total goes down, and you need more gas to not stop me from trying!), but you can
cost by your consumption in KwH. meet your heating load. The typical gas compare your own progress year on
This will give you a cost per KwH meter in the U.K. reads in 100ft3, so I year, and that is what my spreadsheet
of consumption. have to convert consumption in 100ft3 sets out to do.
14

15. • Column 6: Same weekly consump-
tion per treated floor area, but from
the year before.
• Column 7: Records the change in
electrical consumption for one year
to the next — now that is what I call
real management and goes a long
way to justify our claim that this is
best practice. This column can also
be used as a Key Performance Indi-
cator, (KPI), for your maintenance
operatives to efficiently manage the
plant. You can set targets, without
which contractors can be fined or
rewarded.
• Column 8: A record of CO2
production caused by your
electrical consumption.
• Column 9 and Column 10 are both
records: one for this year and one
for the previous year, and they record
what are called degree-days. Degree-
days are part of any energy man-
ager’s toolbox, and like any good
tool can be used in a number of
different ways.
I would like to take some time to
give you a brief explanation of why
they are so useful. Degree-days are
really just what they say: the number of
degrees in a day. To be useful, we set
what we call a base temperature, and
we then measure the number of degrees
above or below that base temperature
for one day. That way we get heating
degree-days when the outside air
temperature is below the base temper-
ature, and cooling degree-days when
Above is the spreadsheet I displayed input required for the spreadsheet.
the outside air temperature is above the
at my presentation in Boston. For the Every other box is a calculation,
base temperature. The base temperature
sake of clarity, we have only shown the based on that meter reading and
is usually set at level that neither requires
electricity consumption spreadsheet. the information in the input boxes
heating nor cooling, and also takes into
This is the actual electrical consumption just explained.
account internal heat gains, from people,
for one of the buildings in the National
• Column 3: The difference in the last computers and lighting. In Britain the
Library of Scotland estate, so these are
two readings. base temperature is set at 15.5˚C (60˚F),
real figures.
whereas in America the base tempera-
• Column 1: The week number, which • Column 4: Weekly cost, a product ture is set at 18.3˚C (65˚F), so be careful
is a matter of record only. of the cost per KwH and the trying to compare one country with
weekly consumption. another. I simply record the local, weekly
• Column 2: Electricity consumption degree-day information, which then
reading, which is inserted in the • Column 5: Weekly electrical con- helps me to explain why my energy
appropriate box. This is the only sumption per treated floor area. continued on page 17
15

16. New Environmental Guidelines at the
Smithsonian Institution
The Smithsonian Institution has adopted new environmental This not an isolated decision factoring the needs of the
relative humidity (RH) and temperature guidelines for its buildings alone, but a consequence of combining years of
exhibition and general storage spaces. The new guidelines research on collections preservation with preservation of
are 45% RH ± 8% RH and 70°F ± 4°F. These guidelines allow the buildings themselves. The research into collections
for a changing environment over the annual cycle. For preservation has shown that, when one considers all of
example, in the wintertime, it is permissible for the RH to go the important parameters such as chemical, biological
as low as 37%, but it is most likely that the RH setting in the and mechanical degradation processes, the collections are
wintertime will be between 40% and 45%. In the summer, better preserved at generally lower RH levels. A summary
the environment can be reset for approximately 50% RH. of the collections preservations research is shown in
Temperature settings are set by visitor comfort requirements. Illustration 1.
The reason for lowering of RH in the wintertime is to elimi- Some of the labeled bands such as Biological Attack
nate the condensation problems that have caused damage are more obvious than others. Keeping the RH lower stops
to the exterior walls of many of the museum buildings. mold and fungal growth, but good air circulation can also
be a considerable help in keeping mold growth down.
The band labeled Physical Properties includes the
Relative Humidity Stability Zones impact of RH on the cracking of paintings, either canvas-
or wood-supported, furniture, inlays, veneers, other wood
artifacts, and ivory. The real problem with these materials
Biological attack occurs when they are first cycled to very high RH levels
and then allowed to be exposed to low RH levels. In that
type of cycle, wood and ivory that are restrained from
Physical properties movement by their form and construction, will plastically
deform or “compression set” and can crack upon drying.
Deliquescent salts Most of the damage caused to paint and varnish surfaces
Ceramics is actually caused by temperatures below 32˚F/0˚C.
The band labeled Building Condensation refers to
Building water condensing on exterior walls at the 45% RH levels
condensation
and above, and window condensation at the midrange
RH levels during cold winter months. Older buildings are
Bronze disease most prone to condensation problems, due to their masonry
construction and the lack of sufficient insulation or thermal
window systems. The cost of continually repairing damage
Cellulose done by condensation is quite significant.
The band labeled Deliquescent Salts, Ceramics largely
refers to archaeological ceramics that have been excavated,
Protein Bone
and which have absorbed salts dissolved in groundwater.
Bronze Disease reactivates at higher RH levels.
Pyrite oxidation The band labeled Cellulose refers to the chemical
degradation of objects such as paper and wood. At low RH,
cellulose cross-links and at high RH levels it hydrolyzes. The
Unstable glass most severe damage to wood is usually caused by biolog-
ical attack. The band labeled Protein, Bone refers to anthro-
pological and natural history collections. Pyrite Oxidation
Mineral hydrates refers to the decomposition of a type of mineral, whereas
the last band, labeled Mineral Hydrates, indicates that
0 10 20 30 40 50 60 70 80 90 100
there really is no single environment that can accommodate
Relative Humidity, % this entire class of minerals.
Caution Avoid The band labeled Unstable Glass refers to alkaline
glass that often degrades while still appearing normal.
16

17. It takes very low RH levels to significantly reduce the
decomposition process.
One of the important features demonstrated by the chart
is that there is really no single environment that accommo-
dates all the requirements of both the collections and the
buildings. Factoring in energy costs can have a significant
impact on the environmental set-points. If a building is
required to bring in significant fresh air, as is often required
by local codes, then running at a lower RH level in the winter
and higher RH in the summer makes economic sense. It is
going to be up to the individual institutions to determine the
types of collections that they collect and exhibit, and the
environment needed to maintain them. It is also important to
consider the building’s ability to safely maintain a controlled
environment, along with the associated energy costs. References:
1. Erhardt, D. and Mecklenburg, M.F., “Relative Humidity
Marion F. Mecklenburg, Charles S. Tumosa, and David Re-examined,” IIC Preprints, Contributions to the Ottawa
Erhardt are research scientists at the Smithsonian Center Congress, Preventive Conservation Practice, Theory and
for Materials Research and Education Research, (1994), 32–38.
Management of Energy Consumption — continued from page 15
consumption changes from one year days can be a very simple indicator of is just about right. We also discussed
to the next. For example, if say one what is happening, or they can can be what we could record: that is, all energy
week was a bit cooler — that is, the a powerful tool for predicting future consumption that has a meter you can
heating degree-days were higher than energy consumption and if an existing read, including water consumption.
during the same week last year — is still operating efficiently. Design a system of measurement; I
we would expect consumption of think my suggested spreadsheet can be
electricity to go down, use of chilled Can We Demonstrate Best considered a system of measurement.
water to decrease, gas consumption Finally, review the results. Comparing
Practices?
to go up, and more use of the central each individual, weekly energy con-
When considering best practices, we
heating. This is not always the case, sumption with the previous year really
should first consider what should we
however, as what can make a big achieves this, and this is why I think
be doing. Below I list the basics of
difference is the number of visitors, my suggested spreadsheet qualifies as
good management.
the hours of opening and any number a best practice.
of other similar factors. • Set a realistic achievement. I think the only thing I have omitted
Energy managers can use this to mention is how to get a copy of this
• Design a system of measurement.
information to plot a graph of energy spreadsheet. That is quite simple: just
consumption against degree-days. This • Review the results. e-mail me at j.plumb@nls.uk and I will
graph will produce a straight line, which send you a copy. I did mention that
can give the energy manager two impor- To consider each of these the spreadsheet is a Microsoft Excel
tant items of information. Where the statements, first set a realistic goal. We spreadsheet, which comes complete
line meets the y-axis (Energy Consump- want to manage energy consumption. with all the calculations. So while the
tion), the energy manager can tell how We have discussed how often to record copy is free of cost, you will need to
much energy the building consumes energy consumption, from quarterly to fine-tune the calculations to get the
at the base temperature: that is, with weekly. With modern energy meters correct results for your facility. It did
no heat loss or heat gain from outside. we could record energy consumption take me a while, but I can assure you
From the slope of the line, the energy every half-hour, and with modern soft- the results are worthwhile.
manager can calculate how much energy ware packages that manage energy Happy Managing.
the building should consume for any consumption, they will read these
particular degree-day. This will indicate meters directly. However we are only Jack Plumb
whether or not the building is still oper- considering our cheap and cheerful Building Services Manager
ating efficiently. To conclude, degree- spreadsheet, so I would suggest weekly National Library of Scotland
17

18. The Royal Exhibition Building in Melbourne
Museum Victoria is very proud that one Exposition Universelle. Only a few complement the south Carlton Gardens
of its buildings has recently been added buildings and other structures now and the Exhibition Building.
to UNESCO’s list of World Heritage remain from these exhibitions. The building has an interesting
Sites. The Royal Exhibition Building is The Royal Exhibition Building was history. Apart from being the site of the
a rare surviving example of the exhi- designed to be the Great Hall of the two International Exhibitions, it hosted
bition buildings of the late nineteenth “Palace of Industry” — the focal point of the opening of the first Australian
and early twentieth centuries. It is set international exhibitions — and it is the Parliament in 1901. During the Second
in parklands to the north and south, only surviving example. The exhibitions World War, the building was requisi-
known as the Carlton Gardens, and brought together people from all over tioned by the government and housed
both the building and the Gardens the world and facilitated the exchange the Royal Australian Air Force No. 1
have been made part of the list. of goods, ideas and cultural values, School of Technical Training from early
The Royal Exhibition Building and while also enabling the establishment 1941 until 1945. It was used for musical
the south Carlton Gardens were used of new trading networks. and theatre performances from the
for the Melbourne International Exhibi- The south Carlton Gardens were 1880s on, although the frequency
tion in 1880 and the Centennial Inter- landscaped and used during the two of performances had declined by the
national Exhibition in 1888. They are International Exhibitions as the pleasure 1930s, and in 1956 it was the Olympic
unique in that they have maintained a gardens, which also contained some of venue for the basketball, weightlifting
continuity of use for exhibitions and the exhibits. The gardens remain almost and wrestling events.
related activities from that time until completely faithful to the original design. Today, the Royal Exhibition Building
the present day. The gardens are symmetrical in design, is managed by Museum Victoria, and
The phenomenon of large-scale with a system of pathways, large treed the Carlton Gardens are managed by
exhibitions was popular from 1851 to avenues, flower beds, as well as two the City of Melbourne. A joint Master
1915, and was primarily a vehicle for lakes in front of the Royal Exhibition Plan is being developed for the whole
showcasing the industrial and tech- Building, which were used as both site which will respect its national
nological advancements of the day. ornamental features and reservoirs significance and its World Heritage
Exhibitions of this sort were held in the event of a fire in the building. status.
in Philadelphia, Sydney, Melbourne, The north Carlton Gardens site was
London, Paris, Chicago and Glasgow, covered by temporary exhibition build- Kim Reason
among others. The Eiffel Tower was ings for the 1880 Exhibition. Following Manager, Facilities Management and
constructed as an exhibit for the 1889 the exhibition, it was landscaped to Development, Museum Victoria
Fanlight with frieze inside the Royal Exhibition Building. Inside the Great Hall of the Royal Exhibition Building.
18

19. Become a Member of the IAMFA
and Get a Friend to Join
On behalf of the membership and Board, we invite you to Membership Opportunities
join with other museums and cultural organizations through-
out the world in becoming a member of the only organization Join the IAMFA at any of the following levels and enjoy full
exclusively devoted to museum and cultural facility admin- benefits of membership:
istrators: the International Association of Museum Facility Regular Member — $150 annually. A regular member
Administrators (IAMFA). As a member, you will join a growing holds the position of principal administration in direct
list of museum and cultural facility administrators in their charge of the management of facilities, and represents their
efforts to provide a standard of excellence and quality in institution(s) as a member of the association.
planning, development and design, construction, operation
and maintenance of cultural facilities of all sizes and varieties Associate Member — $50 annually. An associate member
of programming. is a full-time facilities management employee (professional,
The Association currently has representation in several administrative or supervisor), below the level of the facility
countries on three continents. Our goal is to increase administrator of the member association.
membership in institutions throughout the world. Affiliate Member — $50 annually. An affiliate member is
Your involvement in the IAMFA will continue the growth any full-time employee of a member institution who is not
of the organization and provide you with excellent educational directly involved in the facilities management department.
and networking opportunities. As your colleagues, we look
forward to welcoming you to membership in the IAMFA. Subscribing Member — $300 annually. A subscribing
member is an individual, organization, manufacturer of
Cordially yours, supplier of goods services to the institutions who ascribes
The Board of the International Association to the policies and programmes of the Aassociation, and
of Museum Facility Administrators wishes to support the activities of the Association.
Send in your membership dues by using the convenient form below.
Don’t forget to make a copy to give to a colleague.
¡
YES! I would like to join the IAMFA as a:
Ⅺ Regular Member $150 Ⅺ Associate Member $ 50 Ⅺ I am interested in joining.
Ⅺ Affiliate Member $ 50 Ⅺ Subscribing Member $300 Please have a member
contact me.
Institution: __________________________________________________________________________________________________________________
Name: ______________________________________________________________________________ Title: ________________________________
Address: ____________________________________________________________________________ City: _________________________________
State/Province: _______________________ Zip/Postal Code: _______________________ Country:_____________________________
Phone: _____________________________________ Fax: ____________________________________ E-mail: ______________________________
Please remit to:
ALL FEES ARE PAYABLE IN U.S. DOLLARS
International Association of Museum Facility Administrators
P.O. Box 277
Ⅺ I enclose a check in the amount of $ ____________________ Groton, MA 01450 U.S.A.
Ⅺ Please invoice me Website: www.iamfa.org
19