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101 Reasons We Love
Technical Communication
Presented by Jamie Gillenwater
May 8, 2013 • STC Summit • Atlanta, GA
Image by darkmatter
http://farm1.staticflickr.com/22/35919132_e5c0a661ad.jpg
―For me as a technical writer, the act of
explaining—and, by extension, helping
someone do something—is the very
heart of what I do.‖
—@larry_kunz
―I get to help people and businesses
succeed.‖
—@barriebyron
―I'm helping people understand
complex subjects.‖
—Paul Lockwood
―I like to be helpful, it's in my very
being. My company's social media
policy is ‗Be helpful‘ which I'm glad to
strive for, even with API
documentation.‖
—@annegentle
―Watching someone learn and grow as
a result of what I wrote.‖
—@thegreatauthor
Lending a helping hand
Lending a helping hand
Image by darkmatter
http://farm1.staticflickr.com/22/35919132_e5c0a661ad.jpg
―I love it when things click. … If I can
produce documentation that makes a
user's life easier than it's a good day for
me.‖
—@paharvey
―Advocating for the user and solving
problems.‖
—@stubbornlywrite
―I love that I'm helping someone
transfer knowledge to others.‖
—@ywsanchez
―Making user look good and suck less!‖
(Inspired by the much-missed Kathy
Sierra.)
—@techwriterkai
―Helping customers get as much use
out of a product as we put into it.‖
—@techwriterkai
―My work helps people.‖
—@RDHComm
We‘re extroverts …
―Working with creative people.‖
—@gryphmount
―Because I like working with geeks!‖
—@clearwriter (said with love)
―Deal with people from different teams.‖
—@jwax
―Working with such a wide-range of people.‖
—@jweaver4
―It appealed to me much more than programming! I love
the people interaction.‖
—@cklinger
… and introverts.
―Not having to talk to stupid customers all the time.‖
—@stubbornlywrite
Our peers rock!
―Working with intelligent colleagues.‖
—@barriebyron
―My colleagues know how to use semicolons.‖
—@techcom
―Quality of the people who work in the field.‖
—@tek-right
―Meeting the most diverse, interesting, international bunch of people I could ever
want to work with.‖
—@techwriterkai
―Because the people in this industry are flat-out awesome.‖
—@clearwriter
―We're a funky bunch—an eclectic band of information design and development
misfits!‖
—@vinokoor
―The #techcomm discussions on Twitter.‖
—@vinokoor
―Tech writers are fun people to hang out with.‖
—@cebrouillard
―Getting to network with great colleagues around the world.‖
—@benwoelk
Image by Society for Technical Communication
https://sphotos-a.xx.fbcdn.net/hphotos-prn1/22121_411619035583244_504743903_n.jpg
Our industry
―Creating the future of techcomm.‖
—@joegenolf
―The tremendous scope for growth.‖
—@AmrutaRanade
―The trends and evolution of the industry.‖
—@vinokoor
―Being at the forefront of information development and content
strategy.‖
—@scottabel
―The fact that technical writing is not limited to one particular field -
like software. It can be expanded to any field, which helps me learn
new things about new areas that I wouldn't have considered
earlier.‖
—AmrutaRanade
Image by vaXzine
http://farm3.staticflickr.com/2007/2278300537_eed01c319b_o.jpg
Left Rightvs.
―I get to think on my job.‖
—@TechWriteNowX
―Digging around in HTML and CSS.‖
—@gstuckey
―I like being accountable to
facts, not marketing.‖
—@clearwriter .
―Tech comm
involves analyzing
and solving
problems.‖
—@gryphmount
―Living the life a wordie should
live.‖
—@J_F_Grady
―Sometimes you get to draw with
paper and coloured
pencils (or Sharpies)!‖
—@kmdk
―I get to combine my
love of technology
and my love of
writing.‖
—@cebrouillard
―I love working from
a blank page,
especially regarding
document design.‖
—Stephen Smith
Image by vaXzine
http://farm3.staticflickr.com/2007/2278300537_eed01c319b_o.jpg
Or both
―[I] take advantage of both my
English and philosophy studies.‖
—John Garrison
―I get to be Arthur Conan-Doyle
for a living: half my time as
Sherlock Holmes ferreting out
clues and solving puzzles, and
half as Dr. Watson writing it
up for the edification of
others.‖
—John Garrison
―I love the creative and design
process involved in developing
usable information.‖
—@ywsanchez
―It balances my left and right
brain.‖
—@cklinger
Image by TheeErin
http://farm3.staticflickr.com/2491/3811571966_71863afe72_b.jpg
We never get bored!
―Variety of projects‖ …
— @gstuckey
… ―in different fields.‖
— @Tormaka
―Just about everything that we
work on is new. It must be new, or
they wouldn't need
documentation.‖
Anonymous
―The work is often interesting.‖
— @techcom
―The challenges of meeting
customer requirements.‖
— @juliov27612
―The job changes daily.‖
— @techcom
We have quite a hat collection
―Technical communicators are web designers, writers, artists, social
media strategists, content strategists, e-learning and m-learning
specialists– often all at the same time!‖
—@techcommgeekmom
―I get to pretend I'm an expert, answer the complex questions, and not
come off as arrogant or pedantic.‖
—@viqui_dill
―I love being able to wear multiple hats. Sometimes, I'm a writer.
Sometimes, I'm an editor. Sometimes, I'm a graphic designer.
Sometimes, I'm a web designer.‖
—@stubbornlywrite
―Producing a variety of content (text, images, video).‖
—@gryphmount
―Wide range of tools, techniques and topics!‖
—@tek-right
Challenging work
―I love being able to make sense out of the senseless.‖
—@gimli_the_kitty
―This is one field where I know I have challenges in different areas of the
business.‖
—@juliov27612
―I get to explain hard things, using simple words, short sentences and
even pictures.‖
—@viqui_dill
―I have freedom in making design decisions for clients.‖
—@juliov27612
―Highly technical, challenging material.‖
—@LoisRP
Little details
―I've become almost
obsessed with typographic
errors. A typo seems to
jump out … and I want to
correct it. Orthography is my
obsession.‖
—Rob Miller (via Larry
Kunz‘s blog)
―Deal with big picture +
details.‖
—@jwax
Image by Nic's events
http://www.flickr.com/photos/nics_events/2349632625/sizes/o/in/photostream/
―Enjoying measurable,
tangible results.‖
—@barriebyron
―I'll start with a concept, hone
it, move things around, hone it
some more until I've reached
the finished product.‖
—Stephen Smith (via Larry
Kunz‘s blog)
―Outlining and organizing
information.‖
—@kwilter87
Hobbies
―Nitpicking.‖
—@larry_kunz
―Getting to make the things I edit more ‗right‘.‖
—@J_F_Grady
―Making formatting work.‖
—@juliov27612
―I can be inventive and experiment with new
technology (mobile delivery) and old standards
(DocBook XML).‖
—@annegentle
―l like research.‖
—@leahysheila70
―You can wrestle and tussle with language to get your
point across clearly, concisely and in an aesthetically
appealing way.‖
—Sarah Maddox
Image by Felix7634
http://upload.wikimedia.org/wikipedia/commons/thumb/8/80/M%C3%A9rignies_golf_putting_green.gif/1280px-
M%C3%A9rignies_golf_putting_green.gif
We‘re professional
students
―I'm constantly learning.‖
—@TechWriteNowX
―I get to pretend I'm a beginner. I get to ask
the simple, obvious questions, and not feel
bad about it.‖
—@viqui_dill
―I love the challenge of constantly having to
learn something new.‖
—@ywsanchez
―Learn new products, methodologies,
processes, and technology all the time.‖
—@jwax
―Learning something new every day.‖
—@J_F_Grady
Geeks are cool.
―[I] love authoring software tools that are available.‖
—@leahysheila70
―Working with digital content.‖
—@kwilter87
―It's one of those geek jobs that, in the end, is actually cool.‖
—@techcommgeekmom
―Getting to play with technology. Inner Geek.‖
—@benwoelk
―Love finding new ways, other than books, to convey ideas,
such as interactive Flash movies.‖
—@lancerobert
―All the other geeks are jealous because they can do really
fantastic stuff, but they can't write or create a web page, or
anything like that. They need us as their translators, which
makes us more omnipotent!‖
—@techcommgeekmom
Image by dullhunk
http://www.flickr.com/photos/dullhunk/7378166158/
Translating for the common man
―Synthesis. It begins with listening, then continues with sifting, weighing,
restating, questioning, and reshaping to form a whole that is greater than
the sum of its parts.‖
John Hawkins (from Larry Kunz‘s blog)
―Making the world a better place through enlightened understanding from
reading technical communication.‖
—@thegreatauthor
―Converting arcane technobabble into information people can actually
use and understand.‖
—@lancerobert
―The ability to make technology understandable for the layperson.‖
—@benwoelk
Work perks
Image by Roger Karlsson, © Free-Photo-Galler.org
http://www.free-photo-gallery.org/photos/coffee-stain/
―Well paid (can be, at any rate).‖
—@tek-right
―Tech pay without the tech hours.‖
—@davewilks
―I love it when I see an aircraft, and I
can turn to the person next to me
and say, ‗Yeah, I wrote the manuals
for that.‘‖
Anonymous
―I can justify business trips around
the world.‖
—@j_gillenwater
―Benefits, paid vacation.‖
—@normanconquest
―Working primarily from home, it
allows me to balance my home and
professional priorities.‖
—@cklinger
―Flexibility.‖
—@LoisRP
Among other reasons
―I get to feed the insatiable appetite of my curiosity genes.‖
—@kmdk
―Playing with tools and applications and simplifying them for
others.‖
—@shweta_hardikar
―Uncovering what the real underlying design of a client's
information should be.‖
—@juliov27612
―I love it when I'm on an airliner, the passenger next to me is
nervous, and I can say ‗Relax, the plane is safe. I wrote the
manuals for it.‘‖
Anonymous
―Contributing to cool and innovative software.‖
—@davewilks
Now for some
audience
participation
―Technical communicators are superheroes in
disguise. Or perhaps we are just the super
ninjas that fix everything under the surface of
all content in the world.‖
—@techcommgeekmom
Images by Vegas Bleeds Neon
http://upload.wikimedia.org/wikipedia/commons/c/cd/Placeholder_male_superhero_c.png
http://upload.wikimedia.org/wikipedia/commons/d/d5/Placeholder_female_superhero_c.png

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Why We Love Technical Communication

  • 1. 101 Reasons We Love Technical Communication Presented by Jamie Gillenwater May 8, 2013 • STC Summit • Atlanta, GA
  • 2. Image by darkmatter http://farm1.staticflickr.com/22/35919132_e5c0a661ad.jpg ―For me as a technical writer, the act of explaining—and, by extension, helping someone do something—is the very heart of what I do.‖ —@larry_kunz ―I get to help people and businesses succeed.‖ —@barriebyron ―I'm helping people understand complex subjects.‖ —Paul Lockwood ―I like to be helpful, it's in my very being. My company's social media policy is ‗Be helpful‘ which I'm glad to strive for, even with API documentation.‖ —@annegentle ―Watching someone learn and grow as a result of what I wrote.‖ —@thegreatauthor Lending a helping hand
  • 3. Lending a helping hand Image by darkmatter http://farm1.staticflickr.com/22/35919132_e5c0a661ad.jpg ―I love it when things click. … If I can produce documentation that makes a user's life easier than it's a good day for me.‖ —@paharvey ―Advocating for the user and solving problems.‖ —@stubbornlywrite ―I love that I'm helping someone transfer knowledge to others.‖ —@ywsanchez ―Making user look good and suck less!‖ (Inspired by the much-missed Kathy Sierra.) —@techwriterkai ―Helping customers get as much use out of a product as we put into it.‖ —@techwriterkai ―My work helps people.‖ —@RDHComm
  • 4. We‘re extroverts … ―Working with creative people.‖ —@gryphmount ―Because I like working with geeks!‖ —@clearwriter (said with love) ―Deal with people from different teams.‖ —@jwax ―Working with such a wide-range of people.‖ —@jweaver4 ―It appealed to me much more than programming! I love the people interaction.‖ —@cklinger … and introverts. ―Not having to talk to stupid customers all the time.‖ —@stubbornlywrite
  • 5. Our peers rock! ―Working with intelligent colleagues.‖ —@barriebyron ―My colleagues know how to use semicolons.‖ —@techcom ―Quality of the people who work in the field.‖ —@tek-right ―Meeting the most diverse, interesting, international bunch of people I could ever want to work with.‖ —@techwriterkai ―Because the people in this industry are flat-out awesome.‖ —@clearwriter ―We're a funky bunch—an eclectic band of information design and development misfits!‖ —@vinokoor ―The #techcomm discussions on Twitter.‖ —@vinokoor ―Tech writers are fun people to hang out with.‖ —@cebrouillard ―Getting to network with great colleagues around the world.‖ —@benwoelk Image by Society for Technical Communication https://sphotos-a.xx.fbcdn.net/hphotos-prn1/22121_411619035583244_504743903_n.jpg
  • 6. Our industry ―Creating the future of techcomm.‖ —@joegenolf ―The tremendous scope for growth.‖ —@AmrutaRanade ―The trends and evolution of the industry.‖ —@vinokoor ―Being at the forefront of information development and content strategy.‖ —@scottabel ―The fact that technical writing is not limited to one particular field - like software. It can be expanded to any field, which helps me learn new things about new areas that I wouldn't have considered earlier.‖ —AmrutaRanade
  • 7. Image by vaXzine http://farm3.staticflickr.com/2007/2278300537_eed01c319b_o.jpg Left Rightvs. ―I get to think on my job.‖ —@TechWriteNowX ―Digging around in HTML and CSS.‖ —@gstuckey ―I like being accountable to facts, not marketing.‖ —@clearwriter . ―Tech comm involves analyzing and solving problems.‖ —@gryphmount ―Living the life a wordie should live.‖ —@J_F_Grady ―Sometimes you get to draw with paper and coloured pencils (or Sharpies)!‖ —@kmdk ―I get to combine my love of technology and my love of writing.‖ —@cebrouillard ―I love working from a blank page, especially regarding document design.‖ —Stephen Smith
  • 8. Image by vaXzine http://farm3.staticflickr.com/2007/2278300537_eed01c319b_o.jpg Or both ―[I] take advantage of both my English and philosophy studies.‖ —John Garrison ―I get to be Arthur Conan-Doyle for a living: half my time as Sherlock Holmes ferreting out clues and solving puzzles, and half as Dr. Watson writing it up for the edification of others.‖ —John Garrison ―I love the creative and design process involved in developing usable information.‖ —@ywsanchez ―It balances my left and right brain.‖ —@cklinger
  • 9. Image by TheeErin http://farm3.staticflickr.com/2491/3811571966_71863afe72_b.jpg We never get bored! ―Variety of projects‖ … — @gstuckey … ―in different fields.‖ — @Tormaka ―Just about everything that we work on is new. It must be new, or they wouldn't need documentation.‖ Anonymous ―The work is often interesting.‖ — @techcom ―The challenges of meeting customer requirements.‖ — @juliov27612 ―The job changes daily.‖ — @techcom
  • 10. We have quite a hat collection ―Technical communicators are web designers, writers, artists, social media strategists, content strategists, e-learning and m-learning specialists– often all at the same time!‖ —@techcommgeekmom ―I get to pretend I'm an expert, answer the complex questions, and not come off as arrogant or pedantic.‖ —@viqui_dill ―I love being able to wear multiple hats. Sometimes, I'm a writer. Sometimes, I'm an editor. Sometimes, I'm a graphic designer. Sometimes, I'm a web designer.‖ —@stubbornlywrite ―Producing a variety of content (text, images, video).‖ —@gryphmount ―Wide range of tools, techniques and topics!‖ —@tek-right
  • 11. Challenging work ―I love being able to make sense out of the senseless.‖ —@gimli_the_kitty ―This is one field where I know I have challenges in different areas of the business.‖ —@juliov27612 ―I get to explain hard things, using simple words, short sentences and even pictures.‖ —@viqui_dill ―I have freedom in making design decisions for clients.‖ —@juliov27612 ―Highly technical, challenging material.‖ —@LoisRP
  • 12. Little details ―I've become almost obsessed with typographic errors. A typo seems to jump out … and I want to correct it. Orthography is my obsession.‖ —Rob Miller (via Larry Kunz‘s blog) ―Deal with big picture + details.‖ —@jwax Image by Nic's events http://www.flickr.com/photos/nics_events/2349632625/sizes/o/in/photostream/ ―Enjoying measurable, tangible results.‖ —@barriebyron ―I'll start with a concept, hone it, move things around, hone it some more until I've reached the finished product.‖ —Stephen Smith (via Larry Kunz‘s blog) ―Outlining and organizing information.‖ —@kwilter87
  • 13. Hobbies ―Nitpicking.‖ —@larry_kunz ―Getting to make the things I edit more ‗right‘.‖ —@J_F_Grady ―Making formatting work.‖ —@juliov27612 ―I can be inventive and experiment with new technology (mobile delivery) and old standards (DocBook XML).‖ —@annegentle ―l like research.‖ —@leahysheila70 ―You can wrestle and tussle with language to get your point across clearly, concisely and in an aesthetically appealing way.‖ —Sarah Maddox Image by Felix7634 http://upload.wikimedia.org/wikipedia/commons/thumb/8/80/M%C3%A9rignies_golf_putting_green.gif/1280px- M%C3%A9rignies_golf_putting_green.gif
  • 14. We‘re professional students ―I'm constantly learning.‖ —@TechWriteNowX ―I get to pretend I'm a beginner. I get to ask the simple, obvious questions, and not feel bad about it.‖ —@viqui_dill ―I love the challenge of constantly having to learn something new.‖ —@ywsanchez ―Learn new products, methodologies, processes, and technology all the time.‖ —@jwax ―Learning something new every day.‖ —@J_F_Grady
  • 15. Geeks are cool. ―[I] love authoring software tools that are available.‖ —@leahysheila70 ―Working with digital content.‖ —@kwilter87 ―It's one of those geek jobs that, in the end, is actually cool.‖ —@techcommgeekmom ―Getting to play with technology. Inner Geek.‖ —@benwoelk ―Love finding new ways, other than books, to convey ideas, such as interactive Flash movies.‖ —@lancerobert ―All the other geeks are jealous because they can do really fantastic stuff, but they can't write or create a web page, or anything like that. They need us as their translators, which makes us more omnipotent!‖ —@techcommgeekmom Image by dullhunk http://www.flickr.com/photos/dullhunk/7378166158/
  • 16. Translating for the common man ―Synthesis. It begins with listening, then continues with sifting, weighing, restating, questioning, and reshaping to form a whole that is greater than the sum of its parts.‖ John Hawkins (from Larry Kunz‘s blog) ―Making the world a better place through enlightened understanding from reading technical communication.‖ —@thegreatauthor ―Converting arcane technobabble into information people can actually use and understand.‖ —@lancerobert ―The ability to make technology understandable for the layperson.‖ —@benwoelk
  • 17. Work perks Image by Roger Karlsson, © Free-Photo-Galler.org http://www.free-photo-gallery.org/photos/coffee-stain/ ―Well paid (can be, at any rate).‖ —@tek-right ―Tech pay without the tech hours.‖ —@davewilks ―I love it when I see an aircraft, and I can turn to the person next to me and say, ‗Yeah, I wrote the manuals for that.‘‖ Anonymous ―I can justify business trips around the world.‖ —@j_gillenwater ―Benefits, paid vacation.‖ —@normanconquest ―Working primarily from home, it allows me to balance my home and professional priorities.‖ —@cklinger ―Flexibility.‖ —@LoisRP
  • 18. Among other reasons ―I get to feed the insatiable appetite of my curiosity genes.‖ —@kmdk ―Playing with tools and applications and simplifying them for others.‖ —@shweta_hardikar ―Uncovering what the real underlying design of a client's information should be.‖ —@juliov27612 ―I love it when I'm on an airliner, the passenger next to me is nervous, and I can say ‗Relax, the plane is safe. I wrote the manuals for it.‘‖ Anonymous ―Contributing to cool and innovative software.‖ —@davewilks
  • 20. ―Technical communicators are superheroes in disguise. Or perhaps we are just the super ninjas that fix everything under the surface of all content in the world.‖ —@techcommgeekmom Images by Vegas Bleeds Neon http://upload.wikimedia.org/wikipedia/commons/c/cd/Placeholder_male_superhero_c.png http://upload.wikimedia.org/wikipedia/commons/d/d5/Placeholder_female_superhero_c.png