Shifting SUPPORT INTO HIGH GEAR FOR OVER 50,000 VEHICLES How do you continually provide industry-leading on-site services to over 50,000 fleet vehicles in industries ranging from general transportation to airlines? For FirstVehicle Services (FVS), Advoco had the answer.

1. Shifting SUPPORt intO high gEAR
fOR OVER 50,000 VEhiCLES
How do you continually provide industry-leading on-site services to over
AdvoCo Customer 50,000 fleet vehicles in industries ranging from general transportation to
solution:
Implementing a Custom airlines? For FirstVehicle Services (FVS), Advoco had the answer.
Fleet Management System
AdvoCo. the vehiCle for suCCess
When First Vehicle Services (FVS) first explored how to enable its industry leading quality of
service for fleet maintenance to keep pace with growth, the company discovered it needed
Customer a partner. Advoco was called in, and then the real work began.
First Vehicle Services Teamed with FVS management, Advoco’s consultants took inventory of the situation:
www.firstvehicleservices.com a diverse fleet of over 50,000 vehicles spread across North America and operating in
Setting the industry standard a variety of industries, including general transportation, airlines, petrochemical plants,
for fleet maintenance solutions,
utilities, telecommunication firms, government offices, and education, and all requiring
serving more than 70 clients in
over 120 locations. various maintenance needs.
Clearly, enabling FVS to continue to provide the industry’s best service to such a varied and
fast-growing client base posed a serious challenge.
forget Cruise Control, fvs needed AdvAnCed
business Control
For FVS to maintain the high levels of service that had fueled the company’s growth, a
next-generation business control system would have to be developed. Advoco—alongside
experts from FVS—oversaw the requirements definition and design of the new system.
Advoco then managed the implementation, conducted testing, and established the key
Solutions for effective business.

2. performance indicators necessary for the reporting of critical business performance issues.
The Advoco team brought all the pieces together, implementing systems for assets,
purchasing, inventory control, client billing, and performance analysis—all seamlessly
connected to a JD Edwards financial control system. Advoco delivered to the end,
successfully managing and deploying the project and developing programs for professional
training and support across key locations responsible for 85% of the FVS business.
“Advoco oversaw our team every step of the way. Not only did they help us develop a best
practice solution, they set up a professional training and support program to go with it.”
– Harry L. Siddall, VP of National Operations, FVS.
Putting exCePtionAl serviCe in the driver’s seAt
The newly developed business control system has given FVS executives better command
of operations and sharpened the company’s competitive edge. FVS now has the ability to
make critical decisions faster and provide timely service to its customers. With a system
integrated across all areas of its business, FVS continues to set the standard of excellence in
customized fleet maintenance solutions.
To find out how we could maximize IT value and efficiency in your business, please
send an email to: contact@advocoinc.com
Solutions for effective business.