1. JAMES P. PUSATERI, PMP
2542 Millington Lane • Aurora, Illinois 60504
630-851-3399 • jamespusateri@hotmail.com
Experienced IT Professional: PMP Certified – Technical Project Manager
Innovative IT leader with extensive experience project managing technology solutions that raise productivity, reduce
expenses, and enhance corporate functionality. Highly motivated self starter has the drive to succeed in fast paced and
challenging environments by using influence, a strong work ethic, and broad based knowledge. Specialize in project
management, application management, transforming legacy systems, troubleshooting and driving issues to resolution.
Exceptional ability to resolve complex business challenges; delivering cost-effective and high-performance solutions while
implementing best practices. Hands-on project manager, who combines broad technical knowledge, excellent
interpersonal/soft skills and strong leadership abilities to promote communication and forward corporate objectives. Possess
expertise in managing offshore resources in a successful and positive manner. Decision making is based upon the common
objectives of the organization. Customer service focused with a proven track record of creating value beyond expectations.
Areas of expertise:
PMP Certified - Project Management • MS Project • Scope Definition • Project Planning • Work Breakdown Structure • Risk
Identification and Management • Change Management • Execution – Monitoring – Controlling • Approach – Technical
Workstream Documentation • Offshore Resources Management • Infrastructure Project Management • Strategic Planning •
Data Mining • Analytics • Report Development • SQL • Cognos • ETL • Oracle • MS Access • SDLC - Development
Lifecycle • Workflow Optimization • Business Acumen • Relationship Management – Rapport Building • Vendor
Management • Team Leadership • Team Building • Application Management • Business & System Analysis • Emerging
Technology •
PROFESSIONAL EXPERIENCE
MAYER BROWN LLP • Chicago, Illinois • 3/2010-6/2010
One of the largest law firms with over 1800 lawyers worldwide.
Project Manager/Consultant: Upgraded a global three tiered SQL infrastructure (HW, OS, SQL version, and EMC SAN);
this included a complex migration of approximately 60 applications, both vended and custom, and over 250 data bases.
BRITISH PETROLEUM (BP) • Warrenville, Illinois • 6/2006-12/2009
One of the top 5 largest companies in the world with more than 80,000 employees worldwide, providing a variety of energy
solution products.
System Analyst: Functioned as Project Manager, Application Manager, and Infrastructure Manager for the Global Internal
Controls Department. Lead mission-critical projects which improved application functionality, capability and accuracy.
Managed and coordinated all vendor and offshore resource activities by providing guidance and direction.
Project managed a 9 month high-profile initiative to convert 2,900 documents from SOX 404 library into an Oracle 9i
database, acting as the sole technical resource and completing the project on time and within budget, allowing compliance
model to be signed off in record time. Managed 22 resources for this large, complex, and highly matrixed project.
Project managed and executed all data management and ETL projects using the Waterfall methodology. Managed an Oracle
9i upgrade for the compliance database servers.
• Oversaw the entire reporting process (Oracle); gathered requirements and developed reports for businesses globally,
which included the CEO and CFO.
• Received a 20% retention bonus from the BP Finance organization. The only employee out of several thousand to
receive the awarded bonus in 2008.
• Managed a challenging offshore resource (IBM and Accenture) model in a positive and successful manner. The team
was comprised of 6 System Administrators located in Bangalore, 3 DBA’s located in Bangalore, and 2 Data Center
Managers located in Chicago.
CIMCO COMMUNICATIONS • Oakbrook, Illinois • 7/2004-6/2006
Privately held telecommunications provider with approximately 200 employees.
Systems Quality Management Manager: Reported to the Director of PMO, coordinated all aspects of company-wide
reporting, ensuring accuracy of all data, reports and systems to drive operational performance metrics. Analyzed various
business units to determine data and reporting requirements, mined data and developed reports for all levels of
management. Identified workflow discrepancies and recommended enhancements and/or training needs, to increase
efficiency throughout the organization. Participated as the Business Analyst and conducted QA for enhancements to mission
critical systems in an Agile environment. Provided C Level executives with dash board reports.
• Successfully mined 25 years of proprietary customer demographic data from the legacy billing server and created
usable reports that allowed the VP of Engineering to create a cost-efficient telecom network.

2. • Played a key role to help secure a new client by developing a set of dashboard reports; client became the company’s
largest customer.
JAMES P. PUSATERI, PMP • Page 2 • jamespusateri@hotmail.com
BROADWING COMMUNICATIONS • Arlington Heights, Illinois • 8/2000-7/2004
Fortune 1000 telecommunications provider with $300 million in annual revenue.
Network Support Manager • 6/2003-7/2004
Manager – Network Application Development • 1/2002-6/2003
Project Manager • 8/2001-1/2002
Business Analyst • 8/2000-8/2001
Directed all mission-critical projects as a key employee for the Director of National Network Operations Center. Project
managed the 6 month deployment of infrastructure in 18 markets nationally with limited resources. Analyzed and defined the
business needs, developed system requirements, and recommended enhancements, system platforms and solutions in a
Waterfall environment. Involved in the planning, strategy, and implementation of mission critical systems for National
Network Operations Center.
Created business cases on behalf of stakeholders and presented to the steering committee. Improved the reliability of voice
network monitoring systems through a series of software upgrades and enhancements as the project manager, business
analyst, and developer. Used Cognos and Access on an Oracle platform as the primary method of producing reports for both
operational level managers as well as C level executives. Assisted in the deployment of Cognos Impromptu reporting cubes
and the data warehouse. Served as a bridge between business, IS, and Network Operations. Managed vendor relationships
in a positive manner.
• Re-architected the voice network monitoring systems infrastructure which resulted in efficiently utilizing technology
assets.
• Achieved the successful reduction of data network alarms by over 50%.
TELLABS OPERATIONS • Naperville, Illinois • 8/1998-8/2000
Telecom hardware manufacturer with more than 3,000 employees and $1 billion in annual revenue.
Technical Support Engineer: Provided technical support for a specialized product line. Partnered with field representatives
to troubleshoot technical problems and resolve customer issues. Served as the point of contact for key clients until cases
were closed. Performed laboratory testing related to problems in order to determine the root cause of technical issues.
• Key contributor to team receiving an A+ on its first report card from the company’s largest customer, Bell Atlantic.
CELLULARONE-CHICAGO (SBC Wireless) • Schaumburg, Illinois • 8/1995-8/1998
Leading national cellular communications provider acquired by SBC Wireless.
Central Office Engineer: Oversaw the operations and maintenance of an Ericsson telephone switch and all subsystems,
IVR systems, and all associated central office equipment. Troubleshooting activities included isolation of switch, cell site,
C.O. equipment, IVR, and/or Ameritech facility issues and to take actions accordingly. Performed routine diagnostics on
switch, cell site, and C.O. equipment as needed. Compiled various reports and collection of data for company-wide use as
well as interpreted daily reports and monitored for potential problems. Extensive knowledge of T1/T3/Sonet facilities as well
as SS7 protocols was required.
• Worked with Ericsson Engineering to identify an issue with Optical drives which resulted in a global recall.
• Certified by Ericsson in SS7 Theory and Operation, AXE IOG Maintenance, CMS 8800 MSC Operations and
Maintenance, and BZA 122 and 205 Power Systems.
Career Note: 1/1991 • Licensed agent for Prudential Insurance Company of America selling a full line of life, health,
property & casualty, and variable investment products. Held Series 7 license.
EDUCATION & CERTIFICATIONS
Bachelor of Arts in Business Administration
Lewis University • Romeoville, Illinois
Associate of Applied Science in Electronic Technology
DeVry Institute of Technology • Addison, Illinois
Project Management Professional
PMI - Project Management Institute
PMP#: 1238231