The document summarizes a project to improve headcount efficiency for direct ship operations. It notes that they currently have no visibility on demand, leading to overstaffing and sending associates home. The goal is to match headcount to actual demand to improve resource utilization. The solution is to allocate resources on the morning demand is received rather than the evening before, giving Adecco 2 hours to provide associates for the 8am and 12pm demand files. Challenges include Adecco meeting the timing requirements, with communication planned to address any capacity issues at the warehouse. Implementation involved getting Adecco's commitment to the new process and explaining it to team leaders, with weekly and daily monitoring of the new model versus the past approach.

1. Direct Ship Headcount efficiency project March 2006 Prepared by James O Brien