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It’s a real truth today:
                           you can’t make the first
                         impression a second time




@SEMitrofanov-//-Riga,-#iLive2012
How the Internet changed
  brands and branding
                 Sergei E.Mitrofanov for iLive conference
                           Riga; May 22d, 2012

@SEMitrofanov-//-Riga,-#iLive2012                 BRANDFLIGHT
BRANDFLIGHTEXPERIENCE




                        @SEMitrofanov
Branding is
                                         management of
                                    perception in peoples
                                    minds by making and
                                        keeping promises




@SEMitrofanov-//-Riga,-#iLive2012
Some people think they know how to
      build brands. And even more – they
      think they are skilled to control
      them.




@SEMitrofanov-//-Riga,-#iLive2012
Obsessing about the
                                       past draws focus
                                       away from future
                                          opportunities.




@SEMitrofanov-//-Riga,-#iLive2012              BRANDFLIGHT
If we don’t use internet,
                  it will exploit us...

@SEMitrofanov-//-Riga,-#iLive2012
BRANDFLIGHT




              @SEMitrofanov
BRANDFLIGHT




              @SEMitrofanov
A wealth of information leads
     to a dearth of attention




@SEMitrofanov-//-Riga,-#iLive2012
OUT OF CONTROL #1

           • Today a distance
               between Love
               and Hate
               is just
               one touch!


@SEMitrofanov-//-Riga,-#iLive2012
@SEMitrofanov-//-Riga,-#iLive2012
@SEMitrofanov-//-Riga,-#iLive2012
OUT OF CONTROL #2


              Response
                  VS
               Silence



@SEMitrofanov-//-Riga,-#iLive2012
Alert on glass in
                        Baby Food...




@SEMitrofanov-//-Riga,-#iLive2012
@SEMitrofanov-//-Riga,-#iLive2012
@SEMitrofanov-//-Riga,-#iLive2012
OUT OF CONTROL #4


           •   The Internet
               will never
               forget


@SEMitrofanov-//-Riga,-#iLive2012
@SEMitrofanov-//-Riga,-#iLive2012
It's easy today to go
                ON-line with any of your
              ideas or businesses, but it is
               still hard not to get lost in
                      OFF-line world




@SEMitrofanov-//-Riga,-#iLive2012
LOYALTY!?
                                      BRAND?
                                     PEOPLE?


@SEMitrofanov-//-Riga,-#iLive2012
RELATIONSHIPBRAND
       Relationship Brands               Relationship Brand Heroes

 •Introduced by INTERNET
 •Connectivity focused
 •Faster to build compared with
  equally valued transaction brands (5
  —15 years)
 •Easier to extend into new categories
 •Less traditional media marketing
  instead web, events, sponsoring, co-
  branding
 •Constant flow of small innovations
  involving customers (type beta-
  testing)
 •Loyalty is a state of mind
 •Story telling, dream selling,
  refreshing narrative important
 •Relationship branding creates
  opportunities
THE FRIENDSHIP




@SEMitrofanov-//-Riga,-#iLive2012
THE FRIENDSHIP
           • Sharing Values




@SEMitrofanov-//-Riga,-#iLive2012
THE FRIENDSHIP
           • Sharing Values
           • Surprise!




@SEMitrofanov-//-Riga,-#iLive2012
THE FRIENDSHIP
           • Sharing Values
           • Surprise!
           • Doing things together…for a
             common cause




@SEMitrofanov-//-Riga,-#iLive2012
THE FRIENDSHIP
           • Sharing Values
           • Surprise!
           • Doing things together…for a
             common cause
           = Creating loyalty



@SEMitrofanov-//-Riga,-#iLive2012
plsCHALLENGEME...
                  SERGEY E.MITROFANOV
                  Senior Brand Strategist
                  BRANDFLIGHT International

                  Sergei.Mitrofanov@brandflight.com

                  +7 903 7243295
                  www.brandflight.com
                  www.medinge.org




  @SEMitrofanov           SEMitrofanov        Sergei.Mitrofanov

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02 sergey

  • 1. It’s a real truth today: you can’t make the first impression a second time @SEMitrofanov-//-Riga,-#iLive2012
  • 2. How the Internet changed brands and branding Sergei E.Mitrofanov for iLive conference Riga; May 22d, 2012 @SEMitrofanov-//-Riga,-#iLive2012 BRANDFLIGHT
  • 3. BRANDFLIGHTEXPERIENCE @SEMitrofanov
  • 4. Branding is management of perception in peoples minds by making and keeping promises @SEMitrofanov-//-Riga,-#iLive2012
  • 5. Some people think they know how to build brands. And even more – they think they are skilled to control them. @SEMitrofanov-//-Riga,-#iLive2012
  • 6. Obsessing about the past draws focus away from future opportunities. @SEMitrofanov-//-Riga,-#iLive2012 BRANDFLIGHT
  • 7. If we don’t use internet, it will exploit us... @SEMitrofanov-//-Riga,-#iLive2012
  • 8. BRANDFLIGHT @SEMitrofanov
  • 9. BRANDFLIGHT @SEMitrofanov
  • 10. A wealth of information leads to a dearth of attention @SEMitrofanov-//-Riga,-#iLive2012
  • 11. OUT OF CONTROL #1 • Today a distance between Love and Hate is just one touch! @SEMitrofanov-//-Riga,-#iLive2012
  • 14. OUT OF CONTROL #2 Response VS Silence @SEMitrofanov-//-Riga,-#iLive2012
  • 15. Alert on glass in Baby Food... @SEMitrofanov-//-Riga,-#iLive2012
  • 18. OUT OF CONTROL #4 • The Internet will never forget @SEMitrofanov-//-Riga,-#iLive2012
  • 20. It's easy today to go ON-line with any of your ideas or businesses, but it is still hard not to get lost in OFF-line world @SEMitrofanov-//-Riga,-#iLive2012
  • 21. LOYALTY!? BRAND? PEOPLE? @SEMitrofanov-//-Riga,-#iLive2012
  • 22. RELATIONSHIPBRAND Relationship Brands Relationship Brand Heroes •Introduced by INTERNET •Connectivity focused •Faster to build compared with equally valued transaction brands (5 —15 years) •Easier to extend into new categories •Less traditional media marketing instead web, events, sponsoring, co- branding •Constant flow of small innovations involving customers (type beta- testing) •Loyalty is a state of mind •Story telling, dream selling, refreshing narrative important •Relationship branding creates opportunities
  • 24. THE FRIENDSHIP • Sharing Values @SEMitrofanov-//-Riga,-#iLive2012
  • 25. THE FRIENDSHIP • Sharing Values • Surprise! @SEMitrofanov-//-Riga,-#iLive2012
  • 26. THE FRIENDSHIP • Sharing Values • Surprise! • Doing things together…for a common cause @SEMitrofanov-//-Riga,-#iLive2012
  • 27. THE FRIENDSHIP • Sharing Values • Surprise! • Doing things together…for a common cause = Creating loyalty @SEMitrofanov-//-Riga,-#iLive2012
  • 28. plsCHALLENGEME... SERGEY E.MITROFANOV Senior Brand Strategist BRANDFLIGHT International Sergei.Mitrofanov@brandflight.com +7 903 7243295 www.brandflight.com www.medinge.org @SEMitrofanov SEMitrofanov Sergei.Mitrofanov